Richer Sounds - Preston Omdömen 

2 840
TrustScore 5 av 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Se mer

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Betygsatt 5 av 5 stjärnor

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Se mer

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Betygsatt 5 av 5 stjärnor

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Se mer

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Betygsatt 5 av 5 stjärnor

Easy process of buying the TV. Harrison was very helpful and patient. Delivery was straightforward. The guys were helpful and pleasant. Great service, great price and great guarantee. Thanks

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Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(2 840)

23 467 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Felt great to be kept up-to-date on…

Felt great to be kept up-to-date on receiving my product (Hisense 43" TV). When I rang up with a query the gentleman on the phone was very polite and helpful, although it would have been better if your number was freephone. (As a pensioner, having to ring you is very expensive for me). However, it will be good to be able to contact the company via email, in the future, for repairs etc. Delivery of the TV was very good and the man was very helpful by placing it inside the open door, (rather than just handing it over). Thank you

19 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

I recently purchased a TV from Richer…

I recently purchased a TV from Richer Sounds and dealt with Howie.
The whole process was handled efficiently from start to finish. After providing my details, an account was set up quickly and a payment link was sent through without any hassle. Everything worked first time, which isn’t always the case these days.
Delivery was arranged straight away for the following monday. I received confirmation and was provided tracking information on the day.
What stood out was the straightforward approach. no pressure selling, no unnecessary back and forth, just clear communication and getting the job done and helping when I got the wrong model number of the telly I was interested in
Overall, a very smooth experience and I’d be happy to recommend and use them again.

17 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Staff who know good service

The Preston branch, from where I received the music system were very knowledgeable about my issue and product. They sussed out the problem and knew that it would have to be returned to the main repair place.

16 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

I always use Preston RS when buying a…

I always use Preston RS when buying a new TV, the staff in Preston are well knowledgeable on all that is TV and what are the best options. decent price as well.

14 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 4 av 5 stjärnor

Price quality and service was excellent…

Price quality and service was excellent but what's with the e-mails ' Dear Jemmett ' ???? !!! Is a child typing it ?

14 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks very much for taking the time to leave your review. I’m really pleased to hear you were happy with the service.

I’m sorry about the confusion caused by the greeting in our follow‑up emails however – that certainly shouldn’t have looked as it did. This was down to a missing detail on the in‑store account, and we’ve since made changes to our email setup to ensure this doesn’t happen again.

Thanks again for your feedback and for choosing Richer Sounds.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Quality and Service

Great service and help as always- Great people too and competitive prices. What’s not to like

13 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Better than a price match – simply unbeatable service!

I contacted Richer Sounds to see if they would price match a TV I found elsewhere. Not only did they honor the lower price, but they actually gave me a further discount and a much longer warranty than the competitor! The process was incredibly easy; I just filled out a form on their website, and they emailed me shortly after to finalize the deal. I’m over the moon with the service and the value. Don’t shop anywhere else before checking with these guys first.

11 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Having trouble with my hi fi system…

Having trouble with my hi fi system that I couldn’t resolve Howie branch manager at Preston came over and sorted out also making improve ments to it this is the reason I only shop at Richer sounds for anything hi fi always so on the ball and helpful

19 mars 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Great service by knowledgeable staff.

Immensely helpful suggestions for a replacement for my cd player, even giving a contact who might be able to repair the old machine.This was not possible so I purchased a Cyrus 40 which I am running in. Thanks to the staff for getting my music back!! And at a good price.

11 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Superb customer service

Friendly knowledgeable staff, with no pressure selling. Happy to demonstrate various systems. Relaxed experience. Even changed my order for me when I changed my mind on speaker colour the next day

11 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

There was an issue with the product…

There was an issue with the product purchased and they went out of their way to put things right.
It was much appreciated.
Also provided me with details of an excellent installer

10 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Great Experience

Good communication, delivered the Tv's to branch the next day for pick up. Guys in the Preston store helped carry out the TV's and were good natured and pleasant. Just an overall good experience. Would recommend 5 star

9 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Every visit to Richer Sounds is a…

Every visit to Richer Sounds is a pleasure!
The staff are incredibly knowledgable and helpful and genuinely want the best for the customer even if that means recommending a lower price option. I have alway used Richer Sounds for my hi-fi ant TV purchases since the early 1990's and will continue to do so! Keep up the excellent work Julian and team!!!!!

8 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Very approachable and highly…

Very approachable and highly knowledgeable. I would have no hesitation in buying from Richer Sounds again. After sales service second to none.

6 mars 2026
Logotyp för Richer Sounds - Preston

Svar från Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

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