Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Upgrading my turntable. Staff are friendly and very knowledgeable and appear dedicated to ensuring that you select the solution that is best for you. There is no hard sell and they do not try and... Se mer
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Although mine was a relatively small order I made a couple of phone calls to head office and your Oxford store to clarify a few things and was very impressed by the helpful attitude and expertise of... Se mer
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The staff are always friendly and knowledgeable and give good advice based on what you tell them that you are looking for. I also recently had to get a tv looked at using their 6 year guarantee and it... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
1 West Way, Botley Road, OX2 0JB, Botley Road, Storbritannien
- 0333 900 0052
5,0
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant upgrade advice and help with set up
Staff listened to what I wanted to upgrade and advised a unit that, in their opinion, would integrate well with my existing set up. When I subsequently returned a few days later with technical queries about set up, the store manager Kaz, painstakingly took the time to clearly explain the intricacies to me. His help enabled me to complete full integration over the next few days. I was impressed with his technical knowledge without resorting to manuals. Well done!
3 februari 2026
Svar från Richer Sounds - Oxford
Thanks for your great feedback and for supporting local business.
So easy to place the order and the…
So easy to place the order and the sales person was so helpful all the way through the transaction and very good range of products at good prices, plus free delivery. Excellent, would use again.
16 januari 2026
Helpfull
Helpfull, intelligent sensible advice. Best prices and six year warrenty in my case! Can't beat the service and deal. I will deal in future, without hesitation!
31 januari 2026
Svar från Richer Sounds - Oxford
Thank you for your 5 star review!
Very knowledgeable staff Matt was very…
Very knowledgeable staff Matt was very helpful.
31 januari 2026
Svar från Richer Sounds - Oxford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic Service and professional…
Fantastic Service and professional advice.
Love our new LG T.V.
31 januari 2026
Svar från Richer Sounds - Oxford
Thank you for your wonderful feedback
Extremely helpful!
29 januari 2026
Svar från Richer Sounds - Oxford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
upheld the price promise and even beat…
upheld the price promise and even beat by a decent amount staff were excellent and quick to respond with great communication
27 januari 2026
Svar från Richer Sounds - Oxford
Thanks for your 5 star review, we look forward to seeing you again next time
The staff are knowledgeable and helpful…
The staff are knowledgeable and helpful , they allowed me to take time in choosing the right set up .
23 januari 2026
Svar från Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Good communications and service.
I have not tried the product yet, but purchasing required some research by Richer Sounds and this was all done quickly and efficiently
22 januari 2026
Svar från Richer Sounds - Oxford
Thanks for your kind review, we look forward to your next visit.
Excellent help and advice from Kaz
Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.
19 januari 2026
Svar från Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Absolutely Stars
Absolutely Stars, great communication, advice to choose, staff very educated about electronics.
five stars, thank God we still have those normal shops which knows, what they selling.
20 januari 2026
Svar från Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Great purchase, great price and great staff
Made to feel very welcomed and staff very knowledgeable and helpful
Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds
19 januari 2026
Svar från Richer Sounds - Oxford
Thanks for your 5 star review, we look forward to seeing you again next time
One Argon Audio turntable later!
One Argon Audio turntable later!
Excellent advice in the Oxford shop, plus a competitive price and a short delivery time made it an obvious decision.
5 september 2025
It's always a positive experience…
It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer
13 januari 2026
Svar från Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Very helpful guidance and advice
Very helpful guidance and advice. Listened to our requirements and came up with solutions. Overall a pleasant experience.
11 januari 2026
Did click and collect from my local RS
Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again
11 januari 2026
Svar från Richer Sounds - Oxford
Dear Mr Grain,
Thank you for your feedback although I was sorry of course that you were not completely satisfied following making a purchase. Products bought via our click and collect service are always available at the store selected by the next working day if not sooner, if the line is out of stock then we will deliver it via courier of course without affecting the promised time frame.
We have done our best to make this as clear as possible in the delivery information section of our website, at the basket stage, and in the documentation customers are sent immediately post purchase but I'm sorry for whatever reason you missed this. I will of course review all of these contact points to see where improvements can be made.
Of course if I can be of any more help to you do get in touch directly.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Svar från Richer Sounds - Oxford
Thank you for your 5 star review!
Superb Customer Focus at Richer Sounds Oxford
The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.
9 januari 2026
Svar från Richer Sounds - Oxford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff who are also god at…
Knowledgeable staff who are also god at listening!
8 januari 2026
Svar från Richer Sounds - Oxford
Thank you for your 5 star review!
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