Richer Sounds - Oxford Omdömen 

1 747
TrustScore 5 av 5

4,9

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG. Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very e... Se mer

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Betygsatt 5 av 5 stjärnor

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you. Delighted to have been a customer of RS Oxford for over 20 years an... Se mer

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Betygsatt 5 av 5 stjärnor

An absolutely 1st class service. Damien, Matt and Paddy, were so helpful, and certainly knew there stuff. Pointed me in the right direction, to cater for my needs. Excellent prices and a blue light di... Se mer

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Betygsatt 5 av 5 stjärnor

1. recommendation (5-star from a family member) 2. in-store demo room (Oxford UK) 3. talking through options with Ash: no pressure, options for higher/lower cost; we ended up with a higher cost... Se mer

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Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Storbritannien

  • 0333 900 0052

4,9

Utmärkt

TrustScore 5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(1 747)

24 092 omdömen under de senaste 12 månaderna

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Betygsatt 3 av 5 stjärnor

Customer service

Fantastic customer service and help with choice what you need...Manager Kaz give me all support. I really appreciate and recommend Oxford Richer Sounds... But delivery service is really disappointing... My amplituner was delivery unsecured in another box, box was damaged not very much but still...And price was very good as well 👍🏻

3 augusti 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for the lovely feedback about the branch which was great to read, however I'm really sorry your unit arrived with some box damage of course.

I will arrange for our customer service team to get in touch with you to check all is ok with the item itself, and resolve the matter to your satisfaction. Of course if I can be if any help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

RicherSounds - the "go to" TV retailer…

I consider RicherSounds to be the "go to" TV retailer having used them before. My recent purchase experience has been exactly as I'd expected - experienced staff, prompt delivery and good pricing.

6 augusti 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service! Order processed by them. Delivered on time. Thanks guys

31 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Exceptional service, Exceptional product.

Exceptional service provided by RS as always. I special ordered a Denafrips Hermes DDC which arrived well within the 4-6 weeks estimated delivery time. My purchase was made by ‘phone in a professional, informative, pleasant and courteous manner. Delivery updates were provided. A win, win for me. A perfect transaction and an amazing piece of digital audio refinement gear.

2 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Use Richer Sounds and you won't be disappointed!

I always use RS because of their knowledge, their friendly "non selling" sales style and the friendly welcoming way they treat you.
Delighted to have been a customer of RS Oxford for over 20 years and am never disappointed!

23 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Great technical advice

Great technical advice without being pushed to buy.
Quick response time and delivery. Great to deal with a person not a website.

28 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 4 av 5 stjärnor

Product great, decals not

Product great, as expected and Richer sounds Oxford excellent as usual, and was replacing an older Denon. Unfortunately the ‘feature decal’ that Denon slaps across the front panel pulled off some of the black finish! Gutted, but I’ll live with it.

27 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for the feedback, although I was really sorry to read if what happened with the finish and will of course raise that with the supplier. In the meantime we will be in touch to see what can be done to resolve that for you..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

We dealt with Paddy at the Oxford…

We dealt with Paddy at the Oxford Store. Good advice on OLED type 4HD TVs, purchased a 42" LG.
Prompt delivery and returning our dead TV for recycling, and the packaging for the new one was very easy.

It would help if the delivery guys could unpack and take away the packaging but otherwise first class as usual.

27 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

brilliant

Ash was brilliant- patience and professionalism at their highest standards

24 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 4 av 5 stjärnor

Had a problem getting the TV I…

Had a problem getting the TV I purchased but they resolved the situation to my satisfaction

19 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your feedback and for leaving a positive rating despite having some problems, which we're glad to hear the branch successfully resolved.

The Customer Experience team

Betygsatt 5 av 5 stjärnor

A real pleasure to do business with

A real pleasure to do business with. Spoke to Kaz over the phone for help choosing a soundbar for our TV. Sound advice with no pressure to buy. Then placed an online order over the phone with Ash who was also v patient helpful. New kit arrived within 24 hours and v easy to set up. Highly recommended these guys. Thank you 🙏

28 juli 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

I have bought from Richer Sounds for…

I have bought from Richer Sounds for decades. As always the advice given was concise, accurate and useful. Communications were polite but friendly.

21 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Fabulous service from Damian

Fabulous service from Damian. Monitor Audio Silver 50s (open box) are just the ticket and really appreciate the extra discount given because of a small mark on speakers. Thanks again

19 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Helpfull staff who couldn’t do enough…

Helpfull staff who couldn’t do enough for you, willing to give me the time in store and on the phone to make the right decision what’s best for me.

18 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Superb service and supportive advice…

Superb service and supportive advice from the Manager of your Oxford store.
He was fabulous.
My thanks to him and Richer Sounds. You never disappoint me.
Grant

14 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Super helpful

Damien was incredibly helpful and managed to source the projector we needed. He had it delivered to the shop and we were able to pick it up a few days later. Fantastic service, thank you.

14 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Customer service

Good service

16 juli 2026
Logotyp för Richer Sounds - Oxford

Svar från Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

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