bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Se mer
Företaget har svarat
Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Se mer
Företaget har svarat
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
17 Earl Street, ME14 1PL, Maidstone, Storbritannien
- 0333 900 0062
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I don’t replace my items on a regular…
I don’t replace my items on a regular basis but when I have too my first place to go is richer sounds at Maidstone. Once again excellent service and advise was given for my purchase
15 april 2026
Svar från Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
I just don't go anywhere else!
I just don't go anywhere else for any audio gear other than Richer Sounds. They genuinely seem to care and deliver quality and value. Very rare these days!
Thank you and don't change please!
9 april 2026
Svar från Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Very efficient service
Very efficient service. Delivered next day from ordering and on time.
10 april 2026
Svar från Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Excellent service on phone and online
Excellent service on phone and online, they did price match Manhattan t4r for me, which I was happy to accept,
But a few hours later I had an email reply from another customer advisor offering it to me for £5, less, oh well , frank
6 april 2026
Svar från Richer Sounds - Maidstone
Thank you for your 5 star review!
Unfortunately my 6 year old TV had a…
Unfortunately my 6 year old TV had a problem with lines on screen.I had a 6 year extended warranty which proved to be a god send!as TV was deemed to be BER.I was given a voucher worth £520 which I could put towards a new TV.Thank you RS.
4 april 2026
Svar från Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic service
Fantastic service, friendly staff and great prices! Thanks Richer Sounds!
3 april 2026
Svar från Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All the staff are so friendly and…
All the staff are so friendly and helpful
And go out of their way to help you
2 april 2026
Svar från Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Service and support with expert product…
Service and support with expert product knowledge was provided to me to assist me with the difficult task of choosing a new piece of HiFi equipment. Great people, service and support.Prices that are competative as well. Thank you. I'll be back...
1 april 2026
Svar från Richer Sounds - Maidstone
Thank you for your 5 star review!
TV developed a terminal fault
TV developed a terminal fault. Richer Sounds, and 'Ben' in particular, provided a faultless customer service, and new TV. Thank you.
30 mars 2026
Svar från Richer Sounds - Maidstone
Thank you for your wonderful feedback
5* Service
Great Service and advice would definitely recommend Richer Sounds for your next TV purchase.
1 april 2026
Svar från Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Exceptional Service from Richer Sounds Maidstone – Eversolo A8 is a Powerhouse
After extensive research, I decided to upgrade to the Eversolo DMP-A8, and I couldn’t be happier. While I was originally eyeing the A6 Gen 2 (which was on pre-order), Jay from the Maidstone branch kept me fully updated on stock levels. His communication was top-tier, which gave me the confidence to pivot to the A8.
Jay made the transition seamless, utilizing their secure "over-the-phone" payment link, and true to his word, the unit was delivered by DPD the very next day.
As for the A8 itself? It’s a total game-changer. I’ve integrated it into my full setup—running my turntable via the analogue inputs (through a phono pre-amp), my Blu-ray and CD player via Optical, and both my Tascams via Coaxial. The connectivity is incredible, and those VU meters are the icing on the cake. Huge thanks to Jay and the team for a stress-free, professional experience!
30 mars 2026
Svar från Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Pretty good 😁
Excellent product knowledge
Excellent customer service
Sold me a item I need not what the shop wonted to sell me.
A+ all round cheers guys
3 april 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Great company who understood what we wanted.
We were welcomed in by Piers at the Maidstone store and we spent a few hours discussing our different needs and wants.
He was brilliant and totally understood us and sold us a great tv. (Not that we can work it yet as it’s sooo far advanced that it keeps speaking to us and we can’t work out why but we will work that out).
We felt comfortable, welcome and not stupid which is massive to us. We haven’t bought a new tv for 15 years so a bit behind the times.
Would highly recommend Richer Sounds. Full of knowledge and not a massive conglomerate.
10 januari 2026
Svar från Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
The speakers i wanted were in stock in…
The speakers i wanted were in stock in store wich was lucky
26 mars 2026
Svar från Richer Sounds - Maidstone
Thank you for your wonderful feedback
Excellent service
Well run and organised. Competitive prices and delivery of my LG OLED TV was the morning after I ordered it. Plus free extended warranty. Overall a very good buying experience. My family and friends have used them many times over the last few years and have always had good service.
23 mars 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar från Richer Sounds - Maidstone
Thank you for your wonderful feedback
Great service every time.
22 mars 2026
Svar från Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Svar från Richer Sounds - Maidstone
Thank you for your 5 star review!
Excellent Customer Service at Richer Sounds- Maidstone.
Was loosely browsing for a pair of speakers in Richer Sounds at Maidstone. Sam came to our assistance and was nothing but helpful. He showed us a pair of Dali speakers that were reduced, and set them up for us to hear whilst we shopped elsewhere. When we returned they were all ready and sounded great. We bought them and are happy. Then a week later Sam called me to see if they were ok. What great customer service and well worth a 5 star review. Well deserved Sam, and thank you 👍
20 mars 2026
Svar från Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A long-time customer of Richer Sounds…
A long-time customer of Richer Sounds is always my first (and usually only) port of call for TVs and hi-fi for over 30 years. Always highly recommend them to others
15 mars 2026
Svar från Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.