bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Se mer
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Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Se mer
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We were planning to buy a large TV for a long time. After lots of research and thinking we decided to buy a TCL 85 inch. I got a price match and at no extra cost, Richer Sounds provided 6 year... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
17 Earl Street, ME14 1PL, Maidstone, Storbritannien
- 0333 900 0062
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really helpful and knowledgeable staff
13 januari 2026
Advice
Advice
On contacting Richer Sounds for advice prior to purchasing re existing TV not working I was not advised to try switching on the TV at the side of the set. My ignorance but was told to reboot by usual method. Still did not work thus led to me purchasing a new TV from Richer. I have bought a few TVs and recently a music centre from Richer. Other than that I was very satisfied with Peter who installed the TV.
10 januari 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
The Team at the Maidstone branch are…
The Team at the Maidstone branch are very welcoming and knowledgeable and truly passionate about the products they have in their store and if they can't find what you need at your local branch (Quality,price and budget) they may source it from another of their stores.
11 januari 2026
Svar från Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
New tv
Great service , new tv was delivered exactly when they said , complete all round great service,thanks
15 januari 2026
Svar från Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Brilliant service from Jason
Brilliant service from Jason. Very knowledgable answering all of my questions. System arrived as promised. Thankyou
10 januari 2026
Svar från Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Staff are knowledgable
Staff are knowledgable, friendly and really know their stuff. So much better than shopping at somewhere like Currys where the staff are only semi knowledgable. The prices are as good as anywhere
10 januari 2026
Svar från Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Elderly villager shopping .
I live in a village and do not go to Maidstone anymore. I relied on previous contact with Richer Sounds to be guided in my choice of a replacement TV which was installed yesterday. I am delighted with the Cello which I see was made in England. I am elderly and dreaded having to learn new controls but the installation engineer was friendly and encouraging and I was pleased to find it easy to use this morning.
The first Cello was found to be severely damaged when the packaging was removed and the engineer quickly arranged to collect a replacement.He returned following the hours journey and stayed until he was satisfied that I had a good grasp of the controls. Clearly a man of high principles and a credit to Richer Sounds. Thankyou.
16 januari 2026
Svar från Richer Sounds - Maidstone
Thank you for your 5 star review!
Helpful staff
Helpful staff who provided the advice needed and arranged for the item to be delivered promptly
9 januari 2026
Svar från Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar från Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Hi very good Joe was very helpful and…
Hi very good Joe was very helpful and the picture is very good thanks Richard
9 januari 2026
Expert advice given by friendly staff…
Expert advice given by friendly staff who know what they are talking about. They are helpful and devote their time to you. This applied in store and on the phone.
8 januari 2026
Svar från Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simply one of the best retail companies…
Simply one of the best retail companies there are for customer service. Brilliant products brilliant service. Brilliant.
29 november 2025
Svar från Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I BOUGHT A SAMSUNG 48INC OLED TV FROM…
I BOUGHT A SAMSUNG 48INC OLED TV FROM RICHER SOUNDS IN MAIDSTONE I WOULD LIKE TO SAY HOW GREAT THE TV IS AND TO THANKTHE STAFF IN MAIDSTONE FOR BEING SO HELPFUL AND WOULD RECOMMEND RICHER SOUNDS TO ENYBODY MR PETER SAGE.
31 december 2025
Omdöme utan inbjudan
Svar från Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Maidstone
Thank you for your wonderful feedback
Very helpful sales person.Took time to…
Very helpful sales person.Took time to explain options and to demonstrate the equipement.
5 januari 2026
Svar från Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
good service
A few hiccups with the probuct but all resolved because they are proper people.
4 januari 2026
Svar från Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Svar från Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Excellent service in store as always.
Excellent service in store as always.
Great product knowledge .
2 januari 2026
Svar från Richer Sounds - Maidstone
Thank you for your 5 star review!
Pleasant sales people to talk to who…
Pleasant sales people to talk to who were very helpfull. Delivery as promised.
2 januari 2026
Svar från Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Svar från Richer Sounds - Maidstone
Dear Mr Ross,
Thank you for your feedback although I was sorry to read your comments about the HDMI cable. I understand that this was a promotion advertised online , so I'm sorry that the store didn't include this and will refresh them on the offer ASAP as well as stressing the importance of being up to date with these.
In the meantime I understand our customer service team have since been in touch to resolve the matter and get you the cable, of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
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