Member of staff who I dealt with in buying my new LG television was only concerned that I had chosen the correct tv for myself. Was very patient with my lack of IT Skills too. Delivery was exactly wh... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Se mer
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Excellent service from Kelvin, sound advice gave me honest opinion of what I was looking for. Very happy with choice of desktop speakers purchased. Delivery next day very prompt.
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Diego was most helpful in my quest for a replacement TV. I’m happy with my choice as I didn’t want to go overboard with size and technological extras. Plus, I had it delivered,installed and set up... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
1-5 Berry Street, L1 9DF, Liverpool, Storbritannien
- 0333 900 0030
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff were all helpful and…
The staff were all helpful and friendly, they were very patient with our lack of knowledge about modern technology. They suggested equipment that would complement and enhance our existing system, it was demonstrated in store so that we were confident it would meet our needs. With the support of the staff during setup it is now performing well in our home.
14 juli 2026
Svar från Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I contacted customer service and…
I contacted customer service and telesales, they were both awful. However, when I contacted your Liverpool branch directly everything changed. The service was great and product knowledge superb. The item I ordered arrived the following day.
13 juli 2026
Svar från Richer Sounds - Liverpool
Thank you for your feedback, although I'm really sorry that the initial service you received was not to our usual standard exemplified by the Liverpool branch, which is of course disappointing. I will find the contacts you made to us and review both with the terms in question.
I do hope all is well with the product we recommended, but if you do need any assistance please get in touch via the below..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent service all round
Excellent service all round. Free 6 year warranty. Price matched a lower price, will definitely be buying my home entertainment and hifi products from here.
14 juli 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent Service
Service was excellent the store called me back once I had my quote and made the ordering process very easy and stress free. Fast delivery and the item I received was in perfect condition on arrival. Good service and price would recommend this company.
11 juli 2026
Svar från Richer Sounds - Liverpool
Thank you for your 5 star review!
Excellent service again from the…
Excellent service again from the Liverpool store. Detailed information given regarding the item i was looking to purchase, therefore ensuring it would meet my requirements, and delivery was arranged and fulfilled as requested.
11 juli 2026
Svar från Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Always exceptional
Always exceptional. Whoever I speak to (at any store) they are consistently willing to go over and above to ensure that the experience is top notch. I bought a refurbished Sub and it was exactly as described.
8 juli 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant staff
Brilliant staff, extremely knowledgeable and friendly. I really appreciate the extra effort they go to to help me get the perfect sounding set up.
5 juli 2026
Svar från Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful staff, awesome sound system.
Excellent service, very knowledgeable and friendly staff, I'm extremely happy with my denon avr-s770hgb and DX-3 speakers purchase, i also bought some very good quality cables that they recommended too and i was not disappointed.
26 juni 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Click & collect item for record brush
Click & collect item for record brush. No messing, quick delivery to store and was contacted as soon as the item landed 👍
2 juli 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
The people in the store reminded me…
The people in the store reminded me what’s it’s like to buy in a real store! Good serve, good knowledge of equipment and helpful from start to finish. Much better than buying online!
30 juni 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service and very good advice and recommendations.
I always feel that at richer Sounds, I’m given advice that most clearly fits my requirements . The equipment I’ve bought there has proved to be well-suited to my wishes and needs, and when I’ve had difficulties with new equipment, the shop has given me excellent after sale support. The people in R/S are very knowledgeable and have a really positive attitude towards customers. It’s a shop I enjoy visiting, and trust.
3 januari 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly informative staff
Friendly informative staff. No hard sell. 6 Yr warranty. Whole experience was smooth and pleasant. (Liverpool shop)
28 juni 2026
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service sales staff were helpful…
Great service sales staff were helpful and and friendly very happy with my purchase thank you
27 juni 2026
Svar från Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
10 years after buying my last TV from…
10 years after buying my last TV from richer sounds I returned to but my new TV and was shocked to have been served by the same guy. Knowledgeable and great customer service backed by a great warranty makes it a no brainer.
26 juni 2026
Svar från Richer Sounds - Liverpool
Thank you for your 5 star review!
Svar från Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The personal touch goes a long way
The store manager was very knowledgeable and listened to our needs. Very patient and worked out a decent deal on our purchase. Then my order arrived a day early so a positive experience from start to finish
20 juni 2026
Svar från Richer Sounds - Liverpool
Thanks so much for your positive feedback, which was great to read including the early delivery! We hope to see you again, and next time attain that last fifth star.
The Customer Experience team
Expert advice
Expert advice, friendly, professional service.
Prompt delivery
Great speakers
23 juni 2026
Svar från Richer Sounds - Liverpool
Thank you for your 5 star review!
No problems with the purchase at any…
No problems with the purchase at any stage in the process and prompt delivery. Keen price too.
23 juni 2026
Svar från Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
Svar från Richer Sounds - Liverpool
Thanks for your great feedback and for supporting local business.
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