Richer Sounds - Exeter Omdömen 

3 126
•
TrustScore 5 av 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB

•

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter. Your showroom staff member Peter has great knowledge and... Se mer

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Betygsatt 5 av 5 stjärnor

I recently purchased from Richer Sounds and was extremely impressed with the service. The staff were friendly, welcoming, and very knowledgeable, taking the time to answer all my questions and provide... Se mer

Betygsatt 5 av 5 stjärnor

Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requir... Se mer

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Betygsatt 5 av 5 stjärnor

Had asked to be able to audition two turntables which I had shortlisted , with the advice of staff at Exeter over the phone. On arrival I was taken to the dem. room where the turntables had been set... Se mer

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Företagsinformation

  1. HiFi-butik
  2. också i
  3. Elektronikbutik
  4. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

  • 89-91 Sidwell Street, EX4 6PH, Exeter, Storbritannien

  • 0333 900 0061

4,9

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(3 126)

24 500 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

First is the fact you have a parking…

First is the fact you have a parking space, as we come to you by car.
Secondly, the staff was very helpful in explaining what would be best for me.
Price wise, I have no idea if I could get it cheaper, but I'm very satisfied with what I bought.
Many thanks.

9 september 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

sound advice and efficient service

sound advice and efficient service, new buds arrived next day and my daughter says thank you, they're ace.

8 september 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

You always feel more than just a sale

I was looking to trade in two Eversolo streamers and convert them into the flagship T10 and Z10 pairing. Not a problem for Nick at the Exeter store. Our email and phone communication quickly resulted in an acceptable deal and my new Eversolo gear was winging its way in my direction.
You always feel more than just a sale to the Exeter team and I’m more than happy to do my small part in keeping a physical store viable.

2 september 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Nick gave us excellent advice

Nick gave us excellent advice, and the items he recommended were right for us, delivery was even quicker than expected

2 september 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

I had an issue with my turntable

I had an issue with my turntable. Having spent a lot of money in April I was bitterly disappointed that there was a some sort of grounding fault which was causing a noticeable buzz down my headphones. Nick spent so much time with me looking at options to improve the fault. Eventually he advised me to replace the faulty turntable with a different model that had similar reviews to the one I had. The new turntable was more expensive but Nick was able to bring the price into an agreeable and acceptable range for me. I’m absolutely delighted with my new turntable and with the service that Nick gave me, despite being under immense pressure from his colleagues and management team.

2 september 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

Knowledgeable lots of advice on how…

Knowledgeable lots of advice on how best to set up with our Denon Surround sound great advice
Travelled down to purchase as good repetition from previous purchases staff are welcoming and friendly

29 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Back shopping in Richer Sounds after 20 years

Not having shopped in richer sounds for a number of years, having last visited their store in Reading some 20 years ago or more.
I was very pleased to find that the staff, were even better than back then, especially Mark at the Exeter branch who was extremely polite and helpful and knew the products very well.

We have been extremely pleased with our purchase.

31 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Great service from Steve @ exeter store.

Just left richer sounds in Exeter after a phenomenal experience.
Steve managed to fit us in for a demo same day (a must experience) and couldn't have been more helpful/not pushy. Compared different speakers for our needs, explained the entire set up, helped us learn equipment set up and wasnt condescending at all from our very obvious lack of knowledge! Could not fault the service. Thank you so much

8 september 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Good information from well informed…

Good information from well informed staff on choice of TV. No problem with returning unwanted bracket.

1 september 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

These guys know there stuff

These guys know there stuff! I’ve been a long time customer of them and would not go anywhere else. Their experience is second to none and super friendly too. They won’t try and push you into the most expensive equipment, they give you proper advice based on your needs. Always great service

31 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 3 av 5 stjärnor

Bombarded with emails and marketing…

Bombarded with emails and marketing once I used them - disappointing

4 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

I was really disappointed to read that you were unhappy with the volume of communications you received from us, following signing up to our free VIP club during a purchase in the Exeter branch.

Following the initial welcome e-mails, that outline the various benefits of being member, we generally send one e-mail per week to customers on the mailing list which can be varied via the unsubscribe link we make sure is added to all messages. I will of course discuss your comments with the store team to ensure they are explaining what customers can expect as clearly as possible, and will of course ensure you receive no further correspondence.

seniorcomplaintsteam@richersounds.com

Apologies again for any hassle caused,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Bought an lg c5 55 inch in August

Bought an lg c5 55 inch in August, great tv and great service from the staff, delivered next day

26 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Helped to find the right system.

I thought that Lloyd was very straight forward, and he listened to what I was looking for, and I have ended up with exactly the right system. Being a novice on latest developments, I relied on him to help me understand what was now available.

28 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

First class service

First class service, staff friendly and helpful. My husband and Myself wanted to buy 2 new speakers for our Tecnics hi-fi . The speakers we liked were Wharf Dale, the staff member we dealt with said we could try the speakers whilst in store, as they have a soundproof room. He carried the Hi-fi in from our car & set up the speakers for us, & put one of their Cd's in Cd player to check that the speakers worked. Sound quality was very good, so we brought the speakers. Then the staff member helped carry everything back out to the car for us. We are really pleased with our purchase. We would definitely recommend Richer Sounds.

28 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

The staff at Richer Sounds in Exeter…

The staff at Richer Sounds in Exeter are excellent. They made me feel very welcome no were happy to discuss the best solution for a TV and bracket. I always got the feeling that they were listening to me, and understood my requirements for a reasonably priced TV. Indeed, we settled on a ‘open-box’ TV at a discounted price. I always feel that I get first rate service from this branch of Richer Sounds. many thanks! Jim

28 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Personalised service.

Personalised service.
Thankyou

25 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Very well informed enthusiastic staff

Very well informed enthusiastic staff. Nothing too much trouble

26 augusti 2026
Logotyp för Richer Sounds - Exeter

Svar från Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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