Richer Sounds - Distribution Omdömen 

2 930
TrustScore 5 av 5

5,0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Visit the shop looking to place an order for JBL speakers and stands. Dave ordered them in, the price was the best to to found. I was kept upto date on the status of the order as they were being... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We had a delivery today of our online purchase a new TV from Richer Sounds. Gareth the young man who delivered our TV was friendly, professional and respectful of our property. We would highly recomme... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ordered Friday delivered Monday. Delivered at specified by a very friendly driver. Looking forward to unboxing and watching England on Wednesday Have now set up my telly superb. Dead easy to set up... Se mer

Företaget har svarat


Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Storbritannien

  • 0333 900 0093

5,0

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

5,0

Alla omdömen

(2 930)

24 266 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

TV arrived early

Zak and Ian were early - they delivered a 65” TV straight into the lounge. Very polite and friendly - told me that if I have any problems to give them a call - customer friendly.

9 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Zak and Ian rang before as they were…

Zak and Ian rang before as they were going to be early to see if it was ok to deliver early rather than tell me they were coming early.
Very courteous and polite and put the package where I wanted it.
Top lads

9 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 4 av 5 stjärnor

The staff

The staff, product and pricing are all brilliant, but the delivery service left a bit to be desired.

Furdeco delivered the TV but it had received significant damage in transit and had to be returned. From looking at their reviews, there are repeated incidents on TVs being damaged in their care. For a 5 star service, I would urge Richer Sounds to find an alternative delivery service for fragile items.

1 juni 2026
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for taking the time to leave your review and for the kind comments on our service, which is much appreciated.

I’m really sorry about the experience you had with the delivery however which obviously slightly spoilt things. While we do work with some delivery partners like Furdeco for certain deliveries, we do have our own in-house delivery fleet, which is something we’re continuing to invest in and trying to expand so we can have more control over the whole experience.

I understand the replacement has since been delivered and hope all is now well, of course if we can be of any help at all do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Excellent delivery service with Richer Sounds

I was advised of the expected delivery time by text. This was then followed up by a p/call from Trav who said he would arrive in 20 mins.
Trav was very polite, friendly and courteous, taking his shoes/boots off in the hall, before placing the item (tv) on the carpeted lounge.
The package was clean and undamaged.
Excellent Customer Service from Richer Sounds delivery.

9 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service from the Richer Sounds delivery team, Trav and Rob.
Phone call to confirm time, volunteering to take shoes off at the door, very polite and friendly; all adding up to a good delivery experience and a very satisfied customer.

8 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Great experience from start to finish

Great experience from start to finish. Delivery guys Trav and Rob were very professional, even suggesting some tips on unpacking and setting up the television.

2 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Very quick and efficient

Very quick and efficient. Top class customer service as usual.

8 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

All good

All good. Came on time and delivered. Nothing to report which is a good thing!

8 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Brilliant 👏

Brilliant 👏

5 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Great service from Richer Sounds…

Great service from Richer Sounds distribution team . Everything went to plan.
Initial 4 hour time slot provided at the time of ordering . Next morning narrowed down to a 2 hour slot . Gareth rang 15 minutes before arriving .
As expected TV was secure in manufacturers packaging .
Great communication from ordering TV to delivery.

5 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Karel and Paul here the delivery guys…

Karel and Paul here the delivery guys who brought my TV. Both acted in a professional, helpful and friendly manner.

5 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

From ordering to delivery a very quick…

From ordering to delivery a very quick efficient service. Very happy customer.

5 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Great service in all aspects

Professional approach and excellent communication, particularly by Gareth and Mark who delivered our new TV right on time and were polite and patient in answering all of my questions.
Thank you Richer Sounds, you deserve more than 5 stars.

5 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Excellent experience from ordering online to delivery.

Excellent experience from start to finish. I ordered my first hi fi from Richersounds 30 years ago and the service was brilliant going back then. Glad to say nothing has changed.
They had the exact model we wanted with a £100 reduction so we ordered online. We opted for a next day delivery for under £10 (John Lewis was £100 dearer with a £20 delivery charge) and it was received 10.30 am the following day.
Very courteous delivery guys who were really helpful and who were reassuringly from Richersounds.
Fantastic service all round.

4 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Purchase in the shop was helpful and…

Purchase in the shop was helpful and clearly explained without being patronising.

Delivery was on time and Gareth was a gentleman!

5 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Good support as always from the…

Good support as always from the Stockport team, rounded off by v professional delivery by Karol and Paul. Recommended ✅

5 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

They are very professional retailers…

They are very professional retailers from buying online till delivery everything was very helpful and organised, delivery was on time, delivery person Warrick and Rob delivered the tv inside my house even after sales the customer service team very helpful

4 juni 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Distribution

Svar från Richer Sounds - Distribution

Thanks for your great feedback and for supporting local business.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer