Richer Sounds - Cheltenham Omdömen 

2 032
TrustScore 5 av 5

4,9

31 High Street, GL50 1DX Cheltenham, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... Se mer

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Betygsatt 5 av 5 stjärnor

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... Se mer

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Betygsatt 5 av 5 stjärnor

All the team at Richer sounds in Cheltenham were very helpful and knowledgeable. I was very nervous about changing my hi fi equipment but was pleased to experience their guidance on my purchase. Alway... Se mer

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Betygsatt 5 av 5 stjärnor

Great TV display in shop, no pressure selling. Staff answered all my questions, excellent service. Great product at a fair price and 6 year guarantee.... recommended!

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Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

  • 31 High Street, GL50 1DX, Cheltenham, Storbritannien

  • 0333 900 0057

4,9

Utmärkt

TrustScore 5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(2 032)

24 376 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff. Great range of products at the best prices.

17 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Excellent Richer Sounds

We were very well looked after by Richer Sounds Cheltenham. The staff were very helpful and knowledgeable, did not rush us into a decision and quickly dealt with our order.
I am very happy with the items I bought, they are great.

11 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Great service

I ordered a 24inch Sharpe TV on line, but it didn't work very well. After talking to Richard in the Cheltenham Branch, i returned the Sharpe TV and ordered an LG 24inch TV, this was not in stock. Within the week i had received the TV - great service - many thanks

8 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

My Fault

Very good I wanted a new CD player but ordered the Amp by mistake (similar codes) took it back to the store in Cheltenham. They sorted it all out, got the rebate from Paypal and a few days later the new CD player arrived and it works perfectly

9 januari 2026
Betygsatt 5 av 5 stjärnor

Good purchase and service

Another hassle-free purchase from Richer Sounds! My questions were answered by Luke, and I was guided through the purchase and delivery options so I knew exactly what to expect. The 0% finance procedure was carried out whilst I was in the shop, and everything was signed and sealed before I left. Delivery was as scheduled and I had the TV up and running with all my peripherals within a couple of days. Really happy with the TV, and the service from start to finish!

12 januari 2026
Betygsatt 5 av 5 stjärnor

Excellent technical advice but when it…

Excellent technical advice but when it came to discussing wall mounting I was told that the wall bracket for my current 85" tv would be sufficient.
Once delivered it became clear that the Hisense 100" tv has a completely different mounting configuration and I had to have 2 XL Brackets installed because of the spacing of the fixings in the rear of the TV. This wasn't explained fully and cost me an extra £300 to employ a tv instalation expert. I contacted several companies to wall mount the tv and 4 flatly refused as they did not supply brackets big enough. Very frustrating. However Jason the store Manager in Cheltenham couldn't of been more helpful with his expertise advice and the problem was dealt with professionally and expertly. Thanks to Jason.

10 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thank you for your feedback although I was of course sorry that you had difficulty mounting your new television. Having spoken to the branch they hadn't realised the potential complications of the TVs configuration as regards your old bracket, and admittedly should have been more cautious with the advice. I will will ensure our custom installation team carry out some refresher training with the team around the topic.

In the meantime I understand the store manager has since called you to apologise in person, if I can be of any help to you personally of course please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Very knowledgeable

Very knowledgeable, friendly staff

10 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

First class service

First class service. Every time. Easy to contact and the best advice.

10 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Betygsatt 1 av 5 stjärnor

I was home your drive took a photo of…

I was home your drive took a photo of my door but never rang the door bell I had to cancel a lunch invitation to be in to receive the parcel and the driver could not not be bothered to ring the door bell what good is taking a pictures that proves nothing I would like them to deliver between 9 - 12 Monday 19 January

17 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thank you for your review, although my apologies for the issues you had with our courier. I understand your delivery was successfully rescheduled for the following day and our customer service team have since been touch to resolve matters to your satisfaction. We are really very sorry for the obviously hassle of course and will review this directly with DPD as well as the driver.

Hopefully you can see from the overwhelming number of positive reviews on Trustpilot that these problems are rare, and I'm only sorry this happened to you.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Fantastic service and price matching as…

Fantastic service and price matching as promised. Very helpful staff and great delivery. Very prompt.

10 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

They had what I wanted and delivered…

They had what I wanted and delivered next day.
When I changed my mind about the set top box I had ordered they credited without any fuss.
I used them 8-9 years ago for my previous TV there still the same efficient company.

7 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Great Service

Prompt service and happy to answer any questions I had.
Great prices
Very happy

8 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

They were very helpful

They were very helpful. Jason ordered in a Roberts radio clock alarm which they don't normally stock which arrived in good time. On collection other members of staff were helpful with other enquiries.

3 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Good advice

Good advice, good service

5 januari 2026
Logotyp för Richer Sounds - Cheltenham

Svar från Richer Sounds - Cheltenham

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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