Richardmaze Omdömen 

I want to share my recent experience with this Richards maze auction house to help others avoid potential pitfalls. I bid on a car for £4,500, and with additional charges, including £650 and VAT, my initial invoice came to £5,300, which I paid promptly. However, I noticed a lack of transparency in their charges. Typically, other auction houses provide a single invoice detailing all expenses, but here I received a separate administrative fee bill.

Surprisingly, the following day I received another invoice that included a 39% commission and an additional 20% on the hammer price, raising my total to around £8,000. This was significantly above my initial budget of £6,000 to £7,000. To make matters worse, I discovered the car was classified as a non-runner, contrary to previous assurances that it was operational.

Upon raising my concerns, they directed me to their rule book, which unfortunately was not as clear as I had hoped regarding the definition of a "runner." I felt misled and realized that I only had two options: pay the increased bill of £8,000 plus £800 for towing and repairs, or cancel my order. Ultimately, I chose to cancel, but I was disappointed to find that I faced £3,100 in unnecessary charges, and only received a refund of £2,200.

This led to a significant loss for me, and I urge anyone considering bidding with this auction house to be cautious. It’s crucial to fully understand all potential charges upfront, as they may not present everything in a single invoice. Always be prepared for unexpected fees that could arise later. I hope sharing my experience helps others make informed decisions.

One star is too much for these crooks. From the first phone call to the last, there have been only lies. The delivery price was £120, and after you pay, the car is £300. They initially said to send £500 to see if the electronic payment system works, and they would send it back. Once they caught you in their net (like a fish), they said they wouldn't send the money back (because they're not fools). The first invoice of £4300 is next. I pay it, and then the final invoice comes with all the hidden fees (which do not appear on I-bidder). The commission hidden in the description is 39%.So, good people, the bid price went from £3400 to £6900 - the final bill, so the price doubles. I arrange with that idiot at the end of the phone to deliver the car on Monday. On Monday, guess what? No car comes because that animal hadn't arranged with anyone to transport the wreck to the destination. After several phone calls and hours wasted with serious people in the UK, the car finally arrives at the owner. I drive it for a few miles and a warning light comes on the dashboard: Check system! Wow, I knew from my mechanic that this warning system reappears after a certain number of miles if it has been retested on the computer. So, the crooks knew the car had problems. If you want a wreck, don’t bid at this bunch of incompetents, buy one from the junkyard. Amen!

I recently purchased a car from your company and provided clear correspondence, including my name and address, for the new owner's V5C registration details. Despite this, you failed to complete this simple task correctly. Now, I’m forced to pay a £25 fee for a V62 form to rectify **your** mistake—a mistake you’ve even admitted to.

This is completely unacceptable. Buyers should be aware of such unprofessional service before dealing with your business.

STAY AWAY extreme dissatisfaction with a recent purchase experience through this company, which was facilitated via Bidspotter.

After my initial bid was accepted, I was subsequently issued a second invoice for storage and additional fees, which was not disclosed at the time for storage. This unexpected charge was applied even after the initial payment was processed. Furthermore, despite exporting the vehicle to Ireland, my request for a VAT refund was denied. So bad to deal with.

To compound these issues, the Nissan pickup I purchased had a major engine fault, requiring a new head gasket, after arriving. This repair is estimated to cost between £4,000 and £5,000.

I believe this experience warrants a strong warning to other potential buyers.
This company is SCAM. I have reported them to HMRC and tow other bodies. They are part of another dogey auction group

I have been buying from English auctions for 45 years plus. I had the misfortune of signing up for RichardMaze auctions on 23 June to bid on a Toyota Land Cruiser V8 diesel 7 seater SUV. Supposed to be in Rugby Warwickshire but is now on the Isle of Lewis. With engine and transmission problems and has been involved in a crash and fixed, all on the very bottom of the page, how this cowboy got a license to run an auction and is linked to Bidspotter (Great Auction House) is beyond me. I rang them the evening the sale closed after winning and was told to pay the invoice that I have never received, even now 03/07/25,
Late last night i received a email to say i am blocked from auction's. Complete Cowboys.
Regards Peadar Hughes.

Avoid, scam auction house. Richard maze fairly new scam auction house based on online bidspotter/i-bidder.

They tend send 3 seperate invoices tricking you into thinking you’re exempt from VAT and other fees. Once they take ur money they’re hoping they’d bum you on the rest later.

Their fees are all silly high as it’s a scam auction and also, they sell many dodgy cars on their auction which are sold with hidden problems and lack of details. Obvious issues that they’ll claim they had no knowledge of. I had picked up a car which had issues with a gearbox. It’s an obvious problem and was driven for me to pick up at a dodgy location.

I placed a bid on a vehicle that was marked as “Reserve Not Met” at the time. Around 2 hour later, while the auction was still live, the status suddenly changed to “Reserve Met”, with no notification or transparency. This felt misleading and left me unsure whether my bid had triggered a sale or not.

There also appeared to be suspicious bidding patterns, with bids being placed and then removed — possibly to drive the price up until it reached a more favourable point for the seller. Along side with selling me a messed up car on purpose with an expensive fault among other more minor problems but still expensive. This kind of behaviour raises concerns about fairness and trust in the auction process and is illegal which has been documented, proven and reported to the relevant agencies. They are currently being investigated.

I’ve raised the issue with Trading Standards, as I believe this falls under unfair trading practices. Just sharing my experience so others can stay away from this scam auction.

Easy purchase. Bidding process was simple and quick. Car was delivered 3 days later.

Thanks you for free delivery on my Range Rover

I won a Hummer on auction for 6k from Richard Maze. I was at fault for not reading the terms properly as I was hit with another 39% buyers premium on the second invoice after I'd paid the first. Always check the small print people. The cancellation fee I feel is excessive and would have appreciated a discount. I've bought a few items off auction and can never recall such a high buyers premium. First time I've ever had to cancel a winning bid

On 25.03.2025, I bought a Toyota Hilux from Richardmaze auctioneers and co. The details of the car are described on the bidding page. The MOT is valid until 29.04.2025. The car is in running order, how many miles have been done etc. However, when I paid the first bill, they told me to pay the second one and then I could come and collect the car. I went to get a new MOT but the mechanic told me that the chassis was completely rusted and cracked and that he couldn't believe that the car had passed its MOT last year. The mechanic advised me not to drive this car because it was completely unsafe. I couldn't believe that a car like this could be sold at auction. I drove the car from Leicester to London for MOT where I live and risked my own life and the lives of other drivers. The auctioneers charged me an Administration fee of £485 plus VAT on two bills. £485 is the Administration fee for a Toyota Hilux, I didn't buy two Toyotas.

I purchased a car from this company at an online auction, the photos of the vehicle were taken of the driver side, front and rear, the picture of the passenger side was shown with the door open, I now know that thiswas done intentionaly to hide the large dent on the door.
I called them after the car was delivered and the reply was, you had an opportunity to veiw the car before buying. THE PICTURES WERE TOTALY MISSLEADING.