Regal Fish Omdömen 

894
TrustScore 3.5 av 5

3,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

First time using Regal Fish. Not something I would usually do - have fish delivered, so I was a little nervous about the whole thing, but delivery was bang on time and fish of good quality and delicio... Se mer

Betygsatt 1 av 5 stjärnor

My delivery was due between 8 am and 12noon. It arrived at 1.20pm despite the delivery photo saying 11.50, obviously doctored. At 11.45 he was in Barton-upon-Humber then tracking stopped. No way of co... Se mer

Betygsatt 1 av 5 stjärnor

I have lost patience. Great products over 10 years. But today another ad. I specifically requested no ads and you have acknowledged this on your system. Twice before I complained. Three is too ma... Se mer

Betygsatt 5 av 5 stjärnor

Time I chipped in here. I have been having deliveries of fish from Regal for about seven years now, and the produce and the service have been consistently excellent. Quite apart from the haddock fille... Se mer

Företagsinformation

  1. Fiskaffär
  2. Skaldjursgrossist

Skrivet av företaget

Fresh, Chilled, Smoked & Frozen fish and seafood home delivery around the UK, including smoked salmon, lobster, prawns, cod, haddock, crab and other shellfish.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

894 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 28 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(894)

25 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

better quality in Aldi

Nice sales guy, thought i was getting better quality. Reality is getting a bag of frozen prawns and a thin slice of cod for £28. Prawns look like they have been carved out of an ice berg with about an inch of ice round each one, leave me to believe they have been frozen for a decade. Honestly better quality in Aldi. First, and last, order and if you read this before buying then I'd give it a miss.

18 december 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Thank you for your review, what a shame to see such feedback, please accept my sincere apologies for the disappointment caused. Please be assured that we pride ourselves on the quality we provide, we have been trading for over 30 years and have built up an excellent reputation over these years. I would appreciate you letting us know your details so we may investigate the points you have raised with us. We will be happy to contact you direct and offer a resolution that meets with your approval. From the Regal Fish Team.

Betygsatt 1 av 5 stjärnor

Spam you constant and pushy

These guys do spam you so much it’s starting to do my head in DO NOT give them your details.

To cut a long story short I had a man do door to door sales man he seemed nice enough and I thought I would give it a chance. I changed my mind after with the prices and canceled the order. Ever since Ive had emails/ things put through the door and now phone calls. With silence they should get the message but they won’t stop pestering you. So far I’ve blocked their sales number and will be doing the same with emails.

Beware of the pushy sales man when he comes knocking (I’m not joking)

17 november 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Thank you for your review, I am very sorry to hear your comments. Please be assured if we are notified to cease contact this is acted upon with immediate effect. We wouldn't presume non-interest from no response, we appreciate people have busy lives and may have missed our contact attempts. As we have a regular delivery cycle every 6-8 weeks we do inform our customers prior to each delivery when we are due back to an area. I have requested your information so we may update our contact records. The matter can be quickly resolved for you, we hope to hear from you soon. Kind Regards from the Regal Fish Team.

Betygsatt 5 av 5 stjärnor

Superb mussels

Just had my second order from Regal fish and have just had the Chilean Mussels which were the biggest,tastiest mussels I have ever had

14 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ordered for the first time 8 x whole…

Ordered for the first time 8 x whole cooked Canadian Lobsters invited friend over to enjoy. I can not stress enough how bad the Lobsters were. First they arrived on time so 5 stars for delivery. I opened the box lobsters were half thawed and smelled very bad green water in bags only 3 of 8 sealed. 6 lobsters had broken claws and all smell of bad fish. They were awfull tougher than beef jerky. I would say beware of buying here terrible product poor quality tough as a skinheads boot. Will never deal again total rip off. I am a genuine customer 66112. Very disappointed all around

31 oktober 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Thank you for your review, we are so very sorry to hear of your experience. Please be assured this has been escalated to our Customer Care Dept who will contact you and offer a resolution. We are a reputable Company that has been trading for over 30 years. We will be in touch with you soon and aim to put this matter right for you.
Kind Regards The Regal Fish Team

Betygsatt 2 av 5 stjärnor

Good products, but expensive and harassment

Good quality fish, but more hassle and more expensive than supermarket shopping.
When politely stated that I no longer wished to keep going with the service, they called me many times, the maximum being 7 times today. It's harassment. Avoid this company!

2 oktober 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Thank you for your review and feedback, I am so very sorry you have continued to receive calls after requesting to cease with the service. This is usually actioned immediately. Please accept my apologies. I have requested your details so this can be investigated and once we have your information we will ensure no further contact is received.
Kind regards

Betygsatt 3 av 5 stjärnor

Great product but bones found

Good flavour, texture and thickness of cold smoked salmon, preferred to other brands
Unfortunately there was bones in all slices which I needed to cut out. First time purchasing this brand so unsure if this is common or not.

7 september 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Thank you for your review and comments, we have requested your details so we may look into this matter further for you. We are very sorry to hear of any disappointment caused. Please be assured we will be able to answer your query once we have your information.
Kind Regards

Betygsatt 1 av 5 stjärnor

Just received my first order

Just received my first order, so disappointed. Paid £47 with delivery, crab wasn't even enough for one person! Never ordering again.

18 juni 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Good afternoon, I am so very sorry to hear of your disappointment with your first order. This has been logged with our Customer Care Dept. We will look into this matter further for you and check your order contents. Please be assured we are a reputable Company that has been trading for over 30 years. Our Customer Care Dept will be in touch to see if we can put this matter right for you to your satisfaction. Kind Regards from the Regal Fish Team.

Betygsatt 3 av 5 stjärnor

I've had some good fish

I've had some good fish, but I'm not impressed with the pestering telephone calls. I will not be ordering from them again because I discovered they had stored my debit card details without my permission. They assured me they would now delete my card details but have refused to email me confirming this. Shabby service , very disappointed .

14 maj 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Good morning, thank you for your review. Please accept my apologies for the disappointment. I have requested further information so we can get to the bottom of the points you have raised with us. We are happy to cease any calls should a customer find them not suitable and we usually always respond to any emails within 24 hours so that is unusual you have not received a response. We hope to hear from you soon so we can resolve this for you.
Kind Regards from Penny on behalf of The Regal Fish Team

Betygsatt 5 av 5 stjärnor

Excellent customer service

Sometimes you can only judge how good a company is when you have a problem that needs sorting out. I had a problem with a courier delivery, not caused by Regal Fish themselves, and I can only say that the efforts they took (phoning me) and the follow up (writing a letter!! who does that nowadays?) to make sure I was content with my order were excellent. And just to be clear, the fish and seafood that was delivered was absolutely top quality and delicious.

25 april 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Pestered, accessed back of our property and left food which we haven’t paid nor properly agreed to buy at the back of my house

My partner was asked to spend 20 pounds, said she would like some salmon. You then asked her to increase it, she said prawns, you then said add a cool bag to increase it. Then when my partner was unsure you said we can come and bring it and you can see if you like it, you delivered whilst we were out, delivered to the back of the house which we didn’t permit you to access and left fish in our back garden - we haven’t paid or made an actual agreement to buy anything.

22 mars 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Thank you for your review, we are so sorry to hear of your experience. We will of course investigate this further and see if we can offer some form of resolution to this. Please be assured that we pride ourselves on the level of service we provide to all customers, new and existing. I have requested your info so we may deal with this matter for you. Please accept my apologies. We will await your response or you may call us on 01652 662100.

Betygsatt 3 av 5 stjärnor

Regal Fish

Regal Fish

Poached Egg

View all

Regal Fish
4.4
(28)

Fish storeOpen
Overview
Products
Services
Reviews
Photos
By owner
About
Sea Bass Fillets 1kg
£22.50
Traditional Smoked Haddock Fillets Natural Boned 1kg
£17.00
Battered Cod Fish Cakes
£3.65
Cod Fillets Boned 1kg
£14.95
Peeled and Deveined Raw King Prawns
£15.00
Oriental Salt & Pepper Marinated Salmon
£7.00
Luxury Salmon Fish Cakes Four Pack
£3.65
Breaded Haddock Kiev
£7.25
Salmon Fillet Boned 1kg
£19.75
Fresh Fish Pie Mix
£5.75
Reviews from the web
5/5Yell · 1 vote
Google review summary
Reviews aren't verified
5
4
3
2
1
4.4
(28)
All
delivery4
choice2

Paul holroyd
12 reviews
Good product. But the regular phone calls and the persistent saleswoman who wouldn't stop talking even though I said I was happy to buy but didn't want the phone call. Means I won't be buying anymore

Janice Ryding
3 reviews
a month ago
I have been ordering from Regal Sish Supplies for a number of years. Excellent customer service. The delivery men are brilliant-so reliable and of course, their products are the best.

Bermard Ginns
20 reviews·7 photos
2 years ago
Good quality and value for money. However the payment is taken through a company called Verifone who have shocking reviews (2.1) on Trustpilot and has led to numerous complaints. They have my wrong postcode despite my bank confirming that …More
🙏1

Jason Wood
Local Guide·35 reviews
a year ago
Delivery | £50–60
Used them for a couple of yrs now , never had any issues & always fantastic quality fish products
Good product. But the regular phone calls and the persistent saleswoman who wouldn't stop talking even though I said I was happy to buy but didn't want the phone call. Means I won't be buying anymore

19 mars 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Thank you for your review and feedback. We are sorry to hear of your disappointment, if you would be so kind to please contact us direct so we may investigate this further. We pride ourselves on the level of service we provide so we will look into the points raised and look to offer a resolution. We hope to hear from you soon. Kind regards from Penny on behalf of The Regal Fish Team (info@regalfish.co.uk)

Betygsatt 1 av 5 stjärnor

Very disappointed so far.

Received my first order today from Regal fish. Tried the large fish fingers from the sixty pounds worth of fish ordered. They were totally revolting. The smell while cooking was horrendous as was the taste when cooked. One was like a lump of wood. They all went into the bin. I really hope that the rest of the order is better. Very disappointed so far. Can only get better. HOPEFULLY.

17 februari 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Thank you for your review. Please be assured your email was received and our Customer Care Dept was informed and has responded. We are so very sorry to hear of this, we pride ourselves on the level of quality we provide. We appreciate you letting us know, we trust the resolution offered meets with your approval.
Kind Regards from the Regal Fish Team.

Betygsatt 5 av 5 stjärnor

Very impressed with my first recent…

Very impressed with my first recent delivery of fish from Regal. Trout fillets and unsmoked haddock were exactly as I’d hoped. Served trout fillets with a tasty chive and crème fraiche sauce and used some of the haddock in a Thai red curry. Fab 👍

7 januari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Friendly helpful Staff

Friendly helpful Staff , they ring each month to ask if you want a delivery they are quite happy for you to not have a delivery and then ring the following month . Fish excellent exceptional choice and sold in small quantities.

7 februari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Premium price, poor tail end product

Ordered 2 premium packs of halibut fillet portions, costing neatly £40 with delivery. What arrived were 2 packs of very thin tail end fillets. It does say that the packs could contain tail portions, but I wouldn't have expected all four to be tail ends and these were very poor. Too thin to have much flavour, and really pieces that would be sold off cheaply in a good fish monger, after the best pieces had sold. I complained before posting this review, but was only offered an apology and a discount code for £10 off a future order. Needless to say, I won't be throwing good money after bad by using it. Premium prices are fine if you provide premium products. This fell dreadfully short of that. Recommend avoiding!

24 januari 2025
Omdöme utan inbjudan
Logotyp för Regal Fish

Svar från Regal Fish

Thank you for your review and comments, please accept my apology that the offer did not meet with your approval. We are very sorry to hear of your disappointment. We have been trading for over 30 years and have built up an excellent reputation over this time period. It is with regret that we have not met with your expectations. We would be happy to come to an agreeable resolution with yourself. Please feel free to get in touch if this is something you wish to discuss further - 01652 662100. Kind Regards from the Regal Fish Team

Betygsatt 5 av 5 stjärnor

Beginning of my experience with them

Just got my first shipment from them after my great former supplier underwent a disappointing change. All appears good so far. everything arrived frozen or fresh as it should have. They have a nice selection of fresh, prepared, some imported specialities. Had my first - a trout fillet - tonight. It was excellent. Cannot wait to try all the others as I ordered a broad cross section as a test.

24 januari 2025
Omdöme utan inbjudan

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