I LOVE The Real Flower Company! Whenever I want to give someone a WOW gift I send a bouquet from them - nothing beats the sight of a beautiful arrangement of quality flowers, unless it's the scent... Se mer
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Det här tycker kunderna
Unfortunately a number of the stems were broken on arrival which, given the packaging being fairly sturdy, I think may have been down to my choice of flowers (Dahlias) being fairly delicate. The flo... Se mer
I sent the flowers as a gift so don’t know what they looked like but I was assured by the recipient that they were lovely and they arrived promptly.
The experience of ordering and getting them and being updated about delivery was great. The flowers that came made my girlfriend smile and they looked beautiful. Only negative is we have had them f... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...
Kontaktuppgifter
Cale Street 13, SW3 3QS, London, Storbritannien
- www.realflowers.co.uk
4,4
Utmärkt
243 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good selection, not long lasting
Good size selection including muscari, lilac, lavender, hydrangea, jacobs ladder and raniculi. Sufficient to fill two vases. However, the crimson roses had some discoloured leaves and petals and most of the flowers were wilting at 4 days.
3 maj 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello Peter, thank you for your review.
We're sorry to hear the flowers did not last our 5 day guarantee.
We'd be more than happy to take a further look into this for you.
Please can we kindly ask you to email us on info@realflowers.co.uk with any information and images you may have?
Thank you so much,
The Real Flower Co. team.
Sweet Peas
Primarily, I was disappointed with the delivery of the flowers. I actually saw the driver, from my front-room window, press the doorbell, then leave the package outside the front door. If I was not home, this would have meant that the item was left within sight of passers-by. To be honest, the driver may as well have placed the package out on the street! This was just silly. Also, some of the sweet peas were already falling off their stems, which was another disappointment, as I had ordered a small bunch, so it wasn't worth the cost, and the flowers were a gift to myself on my birthday. Note - the quality of previous sweet pea orders has been much better, but the delivery drivers were equally sloppy, e.g., leaving packages upside down etc.
3 maj 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Good afternoon,
Thank you for leaving a review.
Please can you get in touch with us on info@realflowers.co.uk so we can look further into this?
Being a small business, any pictures you have we would be so grateful for to send onto the relevant courier!
Best wishes,
The Real Flower Co.
All according to expectations.
Delivered exactly when expected.
Fresh product and good quality.
All according to expectation.
2 maj 2025
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Svar från The Real Flower Company
Thank you for your kind review! We're glad to hear that your order arrived on time and met your expectations in terms of freshness and quality.
We appreciate your support!
Best wishes,
The Real Flower team
Honestly,I wasn't happy for my flowers…
Honestly,I wasn't happy for my flowers which was as gift .because as lily of of the valley is small size flower then it needed to be delivered with care but they delivered almost was dead and I just lost my face.I think they was kept in warm place.
29 april 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hi Sam,
Thank you for leaving a review.
Please can you get in touch with us on info@realflowers.co.uk so we can look further into this? Any pictures you have too we would be so grateful for.
Best wishes,
The Real Flower Co.
Beautiful bouquets
Beautiful bouquets! My colleagues loved them as a thank you gift! Stunning colours!
26 april 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello, thanks so much for the lovely review!
We're so happy to hear your colleagues loved the bouquets and that the colours stood out. Really glad we could be part of your thoughtful gift!
Best wishes,
The Real Flower team
product excellent delivery efficient
The lily of the valley were excellent and included a little vase
21 april 2025
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Svar från The Real Flower Company
Thank you for your lovely review! We're so pleased to hear you were happy with the lily of the valley — and that the little vase was a nice touch. We hope they bring a beautiful scent and a smile to your day. Looking forward to sending more your way in the future!
Best wishes,
The Real Flower Co.
Absolutely outstanding customer service…
Absolutely outstanding customer service (Cosmo is a star!) and the most beautifully arranged, fresh bouquet of ranunculus delivered on time and in excellent condition.
7 april 2025
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Svar från The Real Flower Company
Hi!
Thank you so much for your wonderful review! We’re over the moon to hear that you loved the bouquet of ranunculus and that everything arrived just as it should.
Cosmo will be absolutely delighted to hear your kind words—he really is a star, and we’re lucky to have him on the team. Your feedback means the world to us, and we’re so grateful you took the time to share it.
Looking forward to helping you again soon!
Best wishes,
The Real Flower team
Svar från The Real Flower Company
Dear Mary,
Thank you for your kind words! We're so glad to hear your experience was smooth from start to finish. We hope to delight you again soon!
Best wishes,
The Real Flower team
Mothers Day Flowers
Purchased flowers for Mother's Day from The Real Flower Company. Mum loved them. Highly recommend.
30 mars 2025
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Svar från The Real Flower Company
Hello,
Thank you so much for your lovely review! We're thrilled to hear that your mum loved her Mother's Day flowers – that's exactly what we love to hear.
We truly appreciate your recommendation and hope to have the pleasure of creating something beautiful for you again soon.
Best wishes,
The Real Flower Team
A 'shout out' to Cosmo for excellent customer service
Today, I placed an order over the phone with The Real Flower Company, and I cannot praise Cosmo in customer services highly enough. The bouquet of roses I ordered is to be placed on my mother’s grave at her forthcoming funeral, making this phone call an emotional experience for me. Cosmo took the time to ensure my order was perfect, demonstrating a level of understanding and patience that is rare to find these days in our increasingly busy world. His warmth and patience turned what could have been a difficult moment into a pleasant experience. Cosmo is a real asset to The Real Flower Company—his outstanding customer service, coupled with his sincere kindness, made all the difference. Thank you, Cosmo, for going above and beyond!
26 februari 2025
Omdöme utan inbjudan
Svar från The Real Flower Company
Dear Bridgette,
Thank you so much for taking the time to share such a heartfelt review.
It means the world to us to hear that Cosmo was able to provide not just excellent service, but also genuine care and understanding during your call. Your praise has been shared with him, and I can assure you it brought a smile to all of our faces. Cosmo truly is a valued member of our team, and your experience is a beautiful reminder of the difference a little kindness can make.
Best wishes,
The Real Flower Team
A very disappointing experience
I ordered a Christmas wreath by redeeming reward points from my bank and asked for it to be delivered on 23rd December. As I had heard nothing from TRFC, I rang the bank on the 23rd to check the order had been processed. They said it had and seemed surprised that TRFC hadn't contacted me.
The wreath was eventually delivered later that day and was very disappointing as:
* It was in a large, deep plastic circle which made it difficult to hang on a front door - it seemed to be designed as a table decoration which wasn't what I wanted
*. Although the packaging looked robust, the roses and foliage were "tired" and didn't revive even after following the instructions on watering etc. I had to throw it away on Boxing Day so it only lasted for 3 days
I'm not impressed by TRFC's lack of communication, the wreath being unsuitable for hanging and its poor condition. What a waste of reward points.
23 december 2024
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Svar från The Real Flower Company
Hello Jane, thank you for your review.
We're sorry to hear you were disappointed with our service after redeeming reward points via Coutts. Our door and table wreaths are built in the same way, however we apologise if this caused confusion.
It shouldn't, however, have arrived in a sad way. We'd like to try and make amends if you'll let us, so please do get in touch with us on info@realflowers.co.uk so we can look further into this.
We look forward to hearing from you.
Kind regards,
The Real Flower Team
Beautiful wreath, exactly like the photo!
Beautiful wreath, exactly like the photo and smells divine - thanks so much!
11 december 2024
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Svar från The Real Flower Company
Hello, and thank you!
We truly appreciate the feedback, and so glad to hear the wreath was a triumph.
Best wishes,
The Real Flower Team
Very disappointed with the wreath
Very disappointed with the wreath I ordered as a gift. For £172 I was expecting something luxurious and beautiful. This looks nothing like the images online. Wish I’d seen these reviews before I ordered.
22 december 2024
Omdöme utan inbjudan
Svar från The Real Flower Company
Hello, thank you for your review.
We're really sorry to hear the flowers you ordered didn't meet expectations.
If you have any further details or images, please feel free to reach out to us at info@realflowers.co.uk. We’d love to look into this matter for you.
Kind regards,
The Real Flower Team
Disappointed with product
Ordered a £95 bouquet from the RFC, having researched a number of companies beforehand. This was meant to be a special 'thank you' gift but the reality didn't live up to the image on the website. Wrote to express my disappointment. Rather than acknowledge this, they simply justified their position and referred me to the disclaimer on the website. Interesting that they need a disclaimer in the first place. Wouldn't use again or recommend and will go back to my tried and tested providers for equivalent bouquets at a much more competitive price.
12 oktober 2024
Omdöme utan inbjudan
Svar från The Real Flower Company
Good afternoon, and we're sorry to hear you were disappointed in our services.
We'd like to try and make this right, please can you email us with your order details so I can look further into this?
Best wishes,
Customer services manager, TRFC
Paid for before 12 for wedding…
Paid for before 12 for wedding anniversary no flowers delivered and full of excuses promised to call back no call back at £ 125 for flowers this is a very bad company Order ref 000113522
6 december 2024
Omdöme utan inbjudan
Svar från The Real Flower Company
Good afternoon John,
We're sorry you had a bad experience with your delivery. Unfortunately, we were let down by the courier we use on this occasion, and we totally understand your frustration.
We hope the replacement flowers and complimentary candle we organised on a premium next day delivery service made up for this.
Again, we can only apologise for what happened.
Best wishes,
The Real Flower Team
Very easy to place the order
7 augusti 2024
Omdöme utan inbjudan
Svar från The Real Flower Company
Henrietta,
Thank you for leaving us a 5-star review, we really appreciate it! We are glad you had a positive experience using our website! Thank you for choosing us for your flower delivery!
The Real Flower Team
A potted Chandis rose
I ordered a potted Chandos rose from The Real Flower Company. The courier used gave me adequate warning of its arrival. And on arrival the condition of the rose was good. As the advice from the Company was to leave the plant in the pot for a couple of weeks to allow root development it is still in its pot but growing well with already 3 rose buds.
So far I have been most content unlike a bare root variety of the Chandos rose I ordered from another company which died in the spring!
22 juli 2024
Omdöme utan inbjudan
Svar från The Real Flower Company
Roger,
Thank you for sharing these kinds words. We are so happy to hear that you had a good experience with our courier. Our Chandos rose is one of our favourites so we are delighted that you are enjoying it as much as we do and that it is thriving in its new home!
The Real Flower Team
Fabulous sented flowers last for ages!
Beautiful flowers unlike any i have received before - they fill the house with wonderful fragrance and they last for ages!
I have been the lucky recipient and also have sent flowers from The Real Flower Company.
A great assortment picked with great care - you feel totally spoilt to receive them.
14 april 2024
Omdöme utan inbjudan
Svar från The Real Flower Company
Thank you for leaving us a 5-star review! We take pride in our flowers so we are always beyond thrilled to hear that they have been enjoyed by our customers. Thank you for choosing us for your flower deliveries!
The Real Flower Team
The default setting is set for next day…
The default setting is set for next day delivery. Unfortunately after entering and checking the correct delivery date had been entered, during the next process the default setting overruled and reset to next day delivery. Consequently the flowers were delivered a month too early and when received were all open with no scent whatsoever. The life span of the flowers was only a couple of days - a complete waste of money. The Company was not interested. I would not use this Company again nor recommend them. The 3 stars is because they were delivered!
23 april 2024
Omdöme utan inbjudan
Svar från The Real Flower Company
Dianne,
We are so sorry to hear that you had trouble with your order placement and date selection. Our flowers should always be exceptionally high quality, delivered on the date of your choosing, and should last a minimum of five days. Although these incidents were quite some time ago, please give us a call or send us an email and we would be more than happy to discuss this with you.
On behalf of the The Real Flower Company i would like to apologise for the issues surrounding your orders and any inconvenience caused.
The Real Flower Team
We have used The Real Flower Company…
We have used The Real Flower Company for a number of years and always been delighted. However, on the past two occasions when we have placed orders and requested specific delivery dates, the flowers have been delivered several days early both for a Valentine's Day and a birthday present. This was very disappointing.
7 maj 2024
Omdöme utan inbjudan
Svar från The Real Flower Company
Sandie,
Thank you for taking the time to leave a review. We really appreciate your continued support. I am so sorry to hear that you had trouble with requested delivery dates. Your flowers should always be delivered on the date you need them! I am aware that these incidents were a few months ago but if you would like to discuss them please send us an email or give us a call and we would be more than happy to help!
The Real Flower Team
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