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Cheryls customer service was excellent, the help was useful and informative and could not have been given by AI, or a person with lesser knowledge, 2 or more thumbs up.

We recently took out a new car insurance policy online and, after receiving the documents, realised that some changes were needed. My husband called customer services and was pleasantly surprised that there was no waiting time. He was then transferred to Cheryl Austin, who was friendly, professional, and extremely helpful throughout the process.

Cheryl quickly updated all the required information and arranged for the amended documents to be sent over promptly. She made the whole experience straightforward and stress-free, providing excellent customer service from start to finish.

Thank you, Cheryl, for your efficiency and professionalism. Great service and a real credit to the company.

Spoke to Cheryl Austin and she was Polite, friendly and very helpful. I was able to communicate with her without any issues

Ian W was incredibly helpful!

CHERYL AUSTIN Was super helpful and efficient. Resolved by query quickly despite the system being down.

I requested cancellation as my Son had passed his test and the adjustment for 3 months remaining on the policy was almost as much as purchasing a different 12 month policy. The person I spoke to(IA NW) was quick, efficient and courteous.

My experience with this company has been extremely disappointing. I had a car insurance policy with them and all of my payments were made on time. After I sold my car, I contacted them to cancel the policy, only to be hit with unexpected cancellation charges that were never made clear to me beforehand.

Despite having kept my account up to date, they are now threatening court action over these charges. I find their practices unfair and misleading, and I feel that important costs were not properly disclosed from the outset.

Based on my experience, I would not recommend Right Choice Insurance to anyone looking for transparent and honest customer service.

If I could give this company zero stars, I would. Dealing with them has been nothing short of an absolute nightmare. They are a bunch of absolute thieves who are quick to take your hard-earned money but completely MIA when you actually need them.
Their customer service is nonexistent, their communication is shocking, and their entire business model seems to revolve around hitting you with hidden fees, massive price hikes, and endless excuses. They will happily rip you off and offer zero support in return.
Do yourself a massive favour and look elsewhere. Save your money, save your sanity, and go with a company that actually has an ounce of integrity. This lot are a joke.

Ed was very helpful providing all of the information I needed clarified from my car insurance policy.

Thank you to the delightful ED ALDOUS for helping me sort out insurance for my son. He upgraded my current policy and gave lots of advice for the future. It's great to have someone sensible and knowledgeable at the end of the phone, and for a query to be handled so efficiently.

Cheryl Austin was very helpful, efficient and responsive with my issue on my van insurance and got back to me as soon as possible with my issue resolved so I had a very stress free and positive experience, thank you.

Matt

Cheryl Austin was fantastic, gave great customer service ,very friendly and helpful and resolved my issue in a timely manner
Thanks

Friendly and efficient operator who dealt with my query very quickly. Excellent customer service from staff member

I would like to express my sincere thanks to CHERYL AUSTIN
for her outstanding assistance in resolving my insurance claim.
Cheryl was professional, knowledgeable, and incredibly helpful throughout the entire process. She took the time to carefully review my case, successfully removed an additional amount that had been applied, and ensured that my claim was correctly reinstated as a non-fault claim.
Her communication was clear and prompt, and she made what had been a stressful situation much easier to deal with. Cheryl went above and beyond to help me, and her dedication to providing excellent customer service was evident at every stage.
I am extremely grateful for her support and would not hesitate to recommend her. She is a real credit to the company.

Great service as always from Cheryl Austin. Called to cancel my policy as I’ve sold the van. It was a quick and efficient phone call.

5 star to Cheryl Austin today for helping me with a number plate change on my policy , the service was effortless for me and my new documents came through within minutes of our phone call.

Thanks so much for your help.

Great service very professional and efficient and delivered as promised 👍