Called today to make a change to my policy. Louise McGregor took my call. Absolutely fantastic service. She was so helpful and friendly and very professional. Thank you for a first class service
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick and easy conversation with Louise McGregor. Amend to policy completed, no problem and docs landed in my inbox straightaway. I will continue to use RCIB. It is refreshing to actually be able to s... Se mer
Företaget har svarat
Ace Vale was fantastic from start to finish. It's never a happy day when you're handing over money for insurance, but her friendly attitude and excellent service softened the blow. I even cried a litt... Se mer
Företaget har svarat
Cheryl Austin provided fantastic customer service. She was friendly, approachable, and efficient, and nothing was too much trouble. She made the whole process easy to understand and was a pleasure to... Se mer
Företaget har svarat
Företagsinformation
- Försäkringsmäklare
- Bilförsäkringsbolag
- Kommersiellt försäkringsbolag
- Hemförsäkringsbolag
- Försäkringsagent
- Försäkringsbolag
Skrivet av företaget
Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
Kontaktuppgifter
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, Storbritannien
- 01708 336 519
- help@rcib.co.uk
- www.rcib.co.uk
4,7
Utmärkt
19 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cheryl Austin was great
Cheryl Austin was great. Fantastic enthusiasm and made me feel like a valued customer
16 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
She was absolutely lovely
She was absolutely lovely, very helpful, and when I didn’t understand something, she explained it in detail to me so I could understand. Cheryl Austin
16 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Good telephone customer service
Helpful and patient customer service - didn't have to wait long to speak to someone.
15 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for insuring with us and thank you for the feedback.
Cheery and positive attitude
Cheryl Austin Was has a cheery and positive attitude - and sorted out our requirements in a jiffy.
Thanks
Robert
16 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Cheryl Austin was very helpful
Cheryl Austin was very helpful, polite and friendly. She dealt with my problem swiftly and accurately and was a pleasure to deal with.
16 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Wonderful service for older people
I have been so worried that I didn’t know how to get proof of my no claims bonus, let alone download it on my phone, that I put off doing anything about it. When I finally plucked up the courage I rang the phone number on the latest email sent by your company. I was so lucky to find Cheryl (Austin) on the line , as not all customer service employees understand how difficult it is for us older people to use technology properly, and in the past I have been made to feel stupid and useless. How delightful then, when Cheryl was kind and helpful and did not judge me. She put me at my ease, listened to my worries and asked me , asked, not told me, if I was able to reply to an email if she sent me one. Now that I can do, feeling better already. She asked me to send the name of my previous insurer in my reply and she would sort out getting the proof of no claims for me. You can’t imagine the relief I felt. You should be very proud of her as representing your company. It is this kind of behaviour that makes someone like me choose which company I want in the future. Thank you for making my day Cheryl x
16 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this
My adviser Cheryl Austin was brilliant…
My adviser Cheryl Austin was brilliant and explained everything I needed, it was a pleasure dealing with her thank you Cheryl Austin
16 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Lovely lady
Cheryl Austin, Lovely lady, helped me out straight away and sorted the issue.
Thank-you for being a great help.
:)
12 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
ED ALDOUS Was super kind efficient and…
ED ALDOUS Was super kind efficient and friendly! Thank you!
15 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ed. We will pass on the feedback
Ed Aldous was very helpful
Ed Aldous was very helpful, polite and efficient
15 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ed. We will pass on the feedback
Admitted serious safety error - offered us £20
Our complaint against Call Assist, an RCIB company was upheld.
The employee sent by Call Assist on 30th March to our breakdown instructed us we could drive safely 90 miles home from Bristol with a long, bent nail/screw in our tyre. The employee did not want to do any work on our tyre in terms of a repair. He said "I would be happy to drive to Scotland with that screw in your tyre" and advised us to continue our journey. We felt confident and safe with his advice.
We could have been killed as we then had to stop several times on a busy hard shoulder of a motorway in the pitch black dark as our tyre continually lost pressure. I was in fear for my life.
RCIB upheld our complaint against them but have never given us an apology to this date. We were offered £20 for this life harrowing experience after 7 weeks.
Obviously finding this amount insulting, we questioned it. RCIB have put us into another complaint cycle which means you don't get an answer for a further 8 weeks. So we would be looking at 16 weeks from the incident date (30/03/26) to even hope for any possible satisfactory conclusion to this absolute night of hell and trauma we suffered at their hands.
Absolutely disgusted with this company. Admitting an unsafe practice was bad enough, but £20 was a worse insult than nothing at all and all of the fobbing off since has made it worse.
30 mars 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for insuring with us and thank you for the feedback.
everything was quick and clear over the…
everything was quick and clear over the phone- easy to change my car details [just swapped my car to a newer one ] - great service from edmund aldous at RCIB ,thanks.
13 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Edmund. We will pass on the feedback
I read all of the negative comments…
I read all of the negative comments AFTER I purchased my car insurance for my Tesla through Gocompare. My existing insurer wanted to increase my monthly premium from £78 to £193 for the Tesla (2 years NCB - was on the insurance of my wife's car). The premium with these guys was £84 a month and the process was seamless!
12 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you very much for the review, it’s great to hear things went well.
Svar från RCIB
Thank you for insuring with us and thank you for the feedback.
IAN W WAS GREAT GOT THE QUERY SORTED TO…
IAN W WAS GREAT GOT THE QUERY SORTED TO THE POINT AND HELPFUL AND DELIVERED A GOOD CUSTOMER SERVICE
12 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Ace V was very helpful
Ace V was very helpful, polite and explained all the insurance rules for upgrading a provisional driver to a fully licensed driver. It's an expensive process but she made it a lot easier by breaking down the payment into 6 payments for us.
12 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback
Jack was very polite and helpful and…
Jack was very polite and helpful and all sorted in 2 minutes.
11 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Jack. We will pass on the feedback
IAN WELLS was very helpful and polite
IAN WELLS was very helpful and polite, I could see that he has a great skills and knowledge. He is a great guy
Thanks 🙏
5 juni 2026
Omdöme utan inbjudan
Svar från RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.