6 seater Marston dining set.Poor quality furniture. Arrived in scruffy condition with scratches on glass top ,rattan itself was dirty and scratched. It looked like it was pre owned not brand new.
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Det här tycker kunderna
Great customer service from Byron Wessels when sorting out the issues we've had with missing, broken or damaged in transit part. Byron always takes my calls, listens to the feedback, asks useful quest... Se mer
Was delivered on time and off loaded onto drive by two smashing chaps. Polite well mannered and professional. Surprised (happily) with large cover for table and chairs, also individual covers for... Se mer
Företaget har svarat
Furniture delivered on 28th July, Rattan Direct were informed within 2 hours that it was damaged & also different colours, they agreed & said I would receive my money back within 10 days…. It’s now 8... Se mer
Företagsinformation
Skrivet av företaget
The Home of RD, Rattan Direct operated by ATM Retail LTD, offers stylish, high-quality outdoor furniture designed to help people make the most of their outdoor spaces. For over 15 years, the Rattan Direct brand has focused on making beautiful garden furniture accessible - combining style, comfort, quality and value. Our aim in simple: to create products that look good, feel good, and most importantly, last. We are a small, specialist team driven by craftmanship and thoughtful design, working closely together to deliver furniture that supports the moments and memories people create at home. We are proud to continue this tradition as a family-focused brand that customers can trust. is a leading outdoor furniture supplier in the North West. We pride ourselves on crafting high quality garden furniture that enhances outdoor spaces. Important: The previous company operating this brand entered administration in November 2025. From 1 February 2026, ATM Retail LTD began operating the brand as a separate legal entity and is not responsible for orders placed prior to this date. Customers with enquiries relating to orders made before 1 February 2026 should contact the appointed administrators, FRP Advisory Trading Limited. We are committed to delivering excellent service for all new orders placed from February 2026 onwards and rebuilding the brand for the future.
Kontaktuppgifter
Storbritannien
- www.rattandirect.co.uk
3,7
Medel
7 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 64 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good Products!
Website very straight forward, as is ordering. Good quality product, very happy with our dining set, good value for money.
8 september 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi GS,
We really appreciate your feedback!
It’s great to hear that you found the ordering process simple and that your dining set met your expectations for quality and value.
Thank you for choosing us!
Regards,
Jeniffer G
Rattan Direct…
Rattan Direct have always been professional, prompt and courteous.
1 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Julie,
Thank you for your kind words!
We’re delighted to hear you’ve consistently had a positive experience with our team.
Your support means a lot to us!
Regards,
Jeniffer G
Lovely quality furniture
Lovely quality furniture. We have had the furniture for about 18 months now & it is as good as the day we bought it. We store the cushion pads inside after use and they have not faded or flattened
22 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Eileen,
Thank you so much for your lovely review!
We’re delighted to hear your furniture is still looking as good as new after 18 months. It’s great to know you’re happy with the quality and care of the cushions too.
We really appreciate your feedback!
Regards,
Jeniffer G
Highly recommend
I’ve had my garden furniture for just over 3 years now and it is so smart and robust still, I had to leave a review!
Customer service was excellent from start to finish. Great communication and updates throughout.
The delivery and careful assembly really topped it off - the set was unwrapped and assembled on site (including a clean and polish of the glass table top) so can’t be faulted.
I will be using them again and really rate the quality of the set.
22 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Helen,
Thank you so much for your thoughtful review!
We’re delighted to hear your garden furniture is still looking great after three years. It’s fantastic to know you were happy with our customer service, delivery, and assembly team.
We truly appreciate your support and look forward to helping you again in the future!
Regards,
Jeniffer G
Svar från Rattan Direct
Hi Colin,
We appreciate your positive feedback!
It’s great to know that our table and chair set met your expectations for value and durability.
Thank you for choosing us.
Regards,
Jeniffer G
Fantastic company, great products
Bought a parasol for my outside table (previous one snapped in a bad storm). Fantastic quality, still going strong now! Quick and easy delivery too.
22 oktober 2024
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Jamie,
Thank you for your great review!
We’re so pleased to hear you’re happy with your parasol and that it’s standing up so well over time. It’s wonderful to know you found the delivery quick and easy too.
We really appreciate your feedback.
Regards,
Jeniffer G
Excellent quality furniture
Excellent quality furniture. Well worth waiting for. They also have great offers throughout the year. Rattan Direct was recommended to me and they’ve ticked every box.
1 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Sue,
Thank you for your fantastic review!
We’re delighted to hear you’re so pleased with the quality of your furniture and that it was well worth the wait. It’s wonderful to know we’ve lived up to the recommendation and ticked every box for you.
We really appreciate your kind words.
Regards,
Jeniffer G
LOVE my rattan
LOVE my rattan! Well made, sturdy and can withstand the weather!
We had an issue with the table on our set but this was replaced quickly and without any fuss.
22 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Laura,
Thank you for your lovely feedback!
We’re so happy to hear you’re loving your rattan furniture and that it’s holding up well in all weather. It’s great to know our team was able to resolve the issue with your table quickly and smoothly.
We really appreciate your kind words and continued support.
Regards,
Jeniffer G
Noticeably better than the cheaper rivals
I bought a couple of loungers five years ago and they still look brand new! The quality is excellent and noticeably better than the cheaper rivals I was tempted to buy. The covers, which were included in the price, are also excellent and completely waterproof which means we can safely leave the (very deep!) cushions on the sun beds throughout the year. Very happy to recommend Rattan Direct!
2 januari 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Nick,
Thank you so much for your wonderful review!
We’re thrilled to hear that your loungers are still looking brand new after five years and that you’ve been impressed with their quality and durability. It’s great to know the covers have served you well too.
We truly appreciate your kind recommendation and your continued support. Thank you for choosing Rattan Direct!
Regards,
Jeniffer G
Great quality furniture
Great quality furniture. Good range to choose from. Stylish and comfortable designs. Quick delivery. Thoroughly recommend
22 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Elaine,
Thank you for your fantastic review!
We’re delighted to hear you’re happy with the quality, style, and comfort of your furniture, as well as our quick delivery.
Your recommendation means a lot to us. Thank you for choosing Rattan Direct!
Regards,
Jeniffer G
We have enjoyed our garden sofa for…
We have enjoyed our garden sofa for several years now. The product is well made and shows no signs of deterioration.
22 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Peter,
Thank you for your lovely feedback!
We’re so pleased to hear that your garden sofa has remained in great condition over the years.
It’s wonderful to know you’re still enjoying it!
Regards,
Jeniffer G
It’s just over five years since I…
It’s just over five years since I bought my garden furniture set and it still looks as good as when new. It’s left outside all year but covered and has lasted really well.
Pleased with purchase and would certainly use again
22 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Paul,
Thank you so much for sharing your experience!
We’re delighted to hear that your garden furniture set has stood the test of time and still looks as good as new after five years.
It’s wonderful to know you’re still enjoying your purchase. We really appreciate your continued support!
Regards,
Jeniffer G
Prompt delivery and good quality…
Prompt delivery and good quality product. Good value.
23 augusti 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Freddie,
Thank you for your kind review!
We’re delighted to hear you were pleased with the prompt delivery and quality of your purchase.
It’s great to know you found it good value too. We really appreciate your feedback!
Regards,
Jeniffer G
Replacement Cushions
Great company to deal with , sourced replaced ment cushions for my patio set , excellent
30 september 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Arron,
Thank you for your great feedback!
We’re so pleased we could help you find the perfect replacement cushions for your patio set.
It’s wonderful to know you had an excellent experience with us .
We really appreciate your support! 🌿
Regards,
Jeniffer G
Quality Table and Chairs
Well pleased with table and chairs .....excellent value....with added goodies....only problem was delay in receiving them ....but when received well worth the wait....will always use Rattan for my new garden items...
5 maj 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Geoffrey,
Thank you so much for your lovely review!
We’re delighted to hear that you’re pleased with your table and chairs, and that you found them to be excellent value.
We do apologise for the delay in delivery, but we’re glad to know they were worth the wait in the end.
Your continued support means a lot to us and we look forward to helping you with your next garden purchase! 🌿
Regards,
Jeniffer G
Possibly the worst customer service…
Possibly the worst customer service experience I have ever had. I order three items at the start of July 2025 for my static caravan. As I am not always at this address delivery timescale was important. It stated all items were in stock and would be delivered in 3 weeks. After3 weeks and no information I contacted them to be told they were moving warehouses and couldn’t deliver my order as planned. I waited another month before I received the first part of my order ( after chasing it) . I paid for platinum service to have the furniture assembled and the packaging taken away. When the courier ( and I use that word loosely, it was a man and a van) arrived they told me they don’t do this! I was then responsible for unpacking an huge corner patio set and removing two car loads of boxes. After another month I contacted them ( they never ever contacted me) to ask where the rest of my order was, at this point it was the September and the summer was over. They told me they could deliver part of the outstanding order but the rest was out of stock and wouldn’t in stock until the Spring! I arranged delivery and I asked that they cancel the out of stock item and refund me. Again I received delivery from the man in the van who once again told me that they don’t do the platinum service, this time I insisted they phone to check, and after much glaring at me, they begrudgingly agreed that yes they would do it, as I had paid for it! It is now 5weeks since I requested my refund but they have told me the invoicing system is down… for 5 weeks?? I have not received any communication from them and had to contact my bank to receive a refund through my credit card provider. How this company get any reviews with more than one star I have no idea. Whilst the quality of the furniture is in fact very good, I am horrified at the completely unprofessional disrespectful and dishonest way I have been treated My advice is AVOID AVOID AVOID.
21 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hello,
Thank you for taking the time to share your experience. I’m truly sorry to hear about your experience, and I fully understand how upsetting and disappointing this has been, especially when delivery timing was important to you and several stages of the process fell short of expectations.
From what you’ve described, multiple service failures occurred, ranging from delays during our warehouse transition, to unclear communication around delivery timescales, to inconsistencies with the platinum assembly service, and finally the extended wait for your refund. This is far from the level of service we aim to provide.
I can see how frustrating it must have been to repeatedly chase updates, deal with unexpected issues with the delivery service, and then have to seek a refund through your bank when it should have been handled promptly by us. Your feedback highlights areas where our communication, logistics coordination, and refund processes need improvement.
While I’m glad to hear you were satisfied with the quality of the furniture, I understand that the overall experience has overshadowed this, and I’m sorry we did not deliver a service that matched the product.
Your feedback has been shared internally with our logistics, customer service, and refunds teams so we can learn from this and act on the gaps you’ve experienced first-hand. We appreciate you bringing this to our attention.
Thank you again for your honesty and for giving us insight into where things went wrong.
Kind regards,
Anne I.
Very poor customer service …
Rattan Direct were great a few years ago but I have been exasperated by my latest purchase. Ordered at the end of April, my purchase was due in June and did not show as out of stock when I ordered. I chased and chased qnd chased. At no point did they proactively contact me. They no longer have a phone number to contact so it was all email which took a couple of days each time. My purchase eventually arrived end October. So frustrated and annoyed by this company.
20 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hello,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the experience you had with your recent order. We understand how frustrating it must have felt to wait far longer than expected, especially without proactive updates, and we apologise for the inconvenience this caused.
We’d also like to clarify that our phone lines are still active and available to customers. You can reach our customer service team on 0800 088 3333 and our sales team on 0800 433 4288. In addition to this, we are available via live chat on our website as well as through email support, so you can get in touch in whichever way works best for you.
We appreciate your previous positive experience with us and are sorry this order did not reflect the same level of service. Your feedback has been passed on internally so we can improve how we communicate, especially around stock delays and follow-ups.
Kind regards,
Anne I.
We have had great pleasure from our…
We have had great pleasure from our Table and Chairs both very well made .Look much more expensive than we paid .Very pleased .
17 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Patricia,
Thank you so much for your kind words!
We’re delighted to hear that you’re pleased with your table and chairs and that they’ve exceeded your expectations. It’s wonderful to know you’re enjoying both the quality and value.
We truly appreciate your support!
Regards,
Jeniffer G
Great sunloungers .
Great sunloungers .. we have tried many types over the years and these are by far the best. Comfortable, durable, attractive. Delivery was clearly communicated and on time. First class service. Would recommend.
15 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Helen,
Thank you for your wonderful review!
We’re delighted to hear that our sunloungers have become your favourites after trying so many others. It’s great to know you’ve found them comfortable, durable, and attractive.
We’re also pleased our delivery and service met your expectations.
Your recommendation means a lot to us, thank you!
Regards,
Jeniffer G
Great outdoor entertaining furniture.
The quality of our large outdoor table and chairs is fabulous and we have had them a few years now. We love them. Small issue with one chair got sorted quickly.
15 oktober 2025
Omdöme utan inbjudan
Svar från Rattan Direct
Hi Catherine,
Thank you so much for your lovely feedback!
We're thrilled to hear that you're still enjoying your outdoor table and chairs after a few years. It’s great to know that the quality has stood the test of time and that our team could quickly resolve the small issue with your chair.
We really appreciate your support!
Regards,
Jeniffer G
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