Very helpful on phone enquiry. Easy to order on website and communication about progress of order and delivery good. Quality of towel rail looks very good, but not fitted yet.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Although my radiators are yet to be installed, they look great. I was very impressed that I was kept informed of progress every step of the way. Radiators Direct were very accountable, and I as reass... Se mer
Recently purchased two radiators for our redecorated livingroom. Radiators Direct have a wide choice of styles and colours on offer. Selecting and ordering was easy and they were delivered on time. We... Se mer
Excellent price. Good quality. Too heavy for one man delivery so driver couldn't get radiator in without help but he was lovely. Quick and helpful advice from customer service. Have bought from compan... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Radiators Direct offers a range of the most popular radiator and towel rail products in a variety of colours and finishes. With affordable designs to suit all interior styles, we stand by our pledge, “Value and Service Direct to Your Door”. With over 20 years’ experience supplying designer radiators throughout the UK, our factory has been manufacturing radiators since 1960’s and is one of the largest designer radiator factories in Europe.
Skrivet av företaget
- • Nationwide coverage • Free Delivery to UK Mainland • All products stocked in the UK • Over 30 colours and finishes • A selection of the most popular designs and sizes • Up to 20 year Guarantee • Convenient ways to pay and spread the cost • Manufactured to EN442 standards • Manufacturing radiators since 1963 from one of the largest designer radiator factories in Europe.
We hold all our products in stock in our UK warehouse, with Free Delivery on all radiators and towel rails to the UK mainland. All our products are quality guaranteed and manufactured to EN442 with a minimum 5-year warranty.
This is matched by extremely efficient service, delivery from stock within 48 – 72 hours and a dedicated Customer Service Team that is ready to make your purchase as smooth as possible.
Designed to add superior style, luxury and comfort to any room of your home without any compromise to functionality. Why not have a radiator that looks good AND functions well? Compliment your decor with an attractive feature and make the most of the space available, whether classic, contemporary or traditional.
Our stylish range of Designer Radiators is stocked in our UK warehouse ready for dispatch to you in 48 - 72 hours.
Available in white as standard, most of our ranges can also be painted locally in a range of 25 RAL colours, and 8 special or textured finishes.
All our radiators are completely compliant with EU and UK legislation, independently tested, and come with a fantastic guarantee of at least 5 years.
Kontaktuppgifter
Units 13-14 Charlwoods Road, RH19 2HU, East Grinstead, Storbritannien
- 01342 305555
- info@radiatorsdirect.co.uk
- www.radiatorsdirect.co.uk
4,6
Utmärkt
98 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very pleased with the design and heat output
Very pleased with the design and heat output. This our second purchase from this company and we are very pleased again.
11 januari 2022
Svar från Radiators Direct
Thank you for your review, we are glad to hear you like the designs and they are doing the job of heating your home. We do hope we will be able to help you again in the future.
Kind regards
The Radiators Direct Team
putting things right
Had next day response from radiators direct. Understandable explanation about the reason for lack of response to my request. Feel I have been listened to and my confidence improved going forward.
10 januari 2022
Svar från Radiators Direct
Dear Ms Cotterell
We are sorry that your communication on the 29/11/21 was not responded to promptly at the time, I believe our Customer Services Manager has called you to apologise and answer your questions. As she explained the issue occurred due to the volume of contacts and orders being processed post the Black Friday event and a new member of the team inadvertently marked the contact as having been completed. We hope that this explanation and offer to honour the Black Friday Deal goes some way to redressing the delay in answering your query
We aim to provide an excellent service to all our customers, and we particularly appreciate the fact that you were considering us again having purchased in 2020, we will be discussing with the Team to identify ways in which we can ensure errors such as this are avoided in the future.
Kind Regards
The Radiators Direct team
Great customer service
Great product and brilliant to deal with on a return and a replacement after I ordered the wrong size. Excellent all round!
10 januari 2022
Svar från Radiators Direct
Dear Mr Ellis,
Thank you for your review, we are so pleased our customer service team were able to help with the change of size. We hope the product is looking great in your home.
Kind regards
The Radiators Direct Team.
Svar från Radiators Direct
Dear Ms Hatch
Thanks you for your review, we are glad to hear your feedback regarding our customer service team. We hope we can help you again in the future.
Kind regards,
The Radiators Direct Team
Good communication
Good communication, radiator came on time. Good quality and value for money.
Very modern addition to my kitchen.
10 januari 2022
Svar från Radiators Direct
Dear Ms Sanders
Thank you for your review, we are happy to hear everything with your order went smoothly. We hope your kitchen is looking fabulous.
Kind regards
The Radiators Direct Team
Very friendly and helpful service
Very friendly and helpful service. Very pleased with my radiators, they look beautiful in my new kitchen extension.
10 januari 2022
Svar från Radiators Direct
Dear Siobhan,
Thank you for your review, I am glad we were able to help you with your requirements, and are very pleased you like the radiators. We hope they have added a little something to your extension.
Kind regards
The Radiators Direct Team
Towl rail
I brought a towel rail and I can't fault it in any way. The quality of the rad and valves are great. Instillation easy with all parts supplied.
Will buy another one. It was supplied and delivered on time also.
7 oktober 2021
Omdöme utan inbjudan
Initially I identified a concerning…
Initially I identified a concerning review and it put me off purchasing from radiators direct. I made contact with them, who were not aware of the negative review but reassured me that there products were high quality and I wouldn't be disappointed.
As such, I decided to purchase 6 radiators back in December (and delivered to Ireland) and only got them to be fitted in the last week. Radiators working well and look fantastic. Would recommend radiators direct. Very happy with purchase.
7 april 2021
Omdöme utan inbjudan
Great service and stunning radiators
We purchased 6 radiators from Radiators Direct including two towel rails and the whole experience was great from start to finish. Helpful, knowledgeable and thorough customer service support and our house is now full of beautiful radiators and towel rails.
We are very satisfied with the service we received and would recommend Radiators Direct to anyone.
16 mars 2021
Omdöme utan inbjudan
Good product and fast delivery.
3 mars 2021
Omdöme utan inbjudan
Great choice of products
Great choice of products, website easy to navigate and to see the different options available. Delivery was prompt and the radiator is perfect. We opted for a bare metal lacquer finish on our new radiator which fits in really well in our kitchen- our plumber was really impressed and said he would be recommending the site to his other customers too. Thank you, we will be back when it comes to doing the next room in our house!
3 mars 2021
Omdöme utan inbjudan
Lovely company to do business with.
I did order a rad with a colour finish but when I looked further into it the rad would have projected to far out from the wall in our small toilet so I had to cancel the purchase. I got an immediate refund, they were most understanding. Lovely people to do business with. Would definitely recommend dealing with this company
3 mars 2021
Omdöme utan inbjudan
Love the radiators, and service as promised
Had their Saxon radiators throughout our house. 9 radiators in total. They look great, so much better then the old boring radiators, and they throw the heat out. The 7 white ones turned up on time, and the delivery service was excellent, with a phone call to arrange a convenient time. I had two painted to match the kitchen units, and they came a couple of weeks later as promised.
3 mars 2021
Omdöme utan inbjudan
An excellent service and product
An excellent service and product. Delivery was prompt and included a predelivery phone call advising of time of delivery which was very helpful. I am very pleased with my radiator and would have no hesitation in using this company in the future
3 mars 2021
Omdöme utan inbjudan
Beautiful rads
Beautiful rads - the best my plumber has ever seen. The were a special bronze finish which worked perfectly with our rustic cottage.
3 mars 2021
Omdöme utan inbjudan
A bit of a disaster....
A bit of a disaster from start to end. Took 2 weeks to ship the radiator (after a chasing email.) The radiator then arrived in an opened box sealed with sellotape. Damage to the radiator and the fixings kit again opened and sealed with tape and pieces missing.
A further week to collect it and another 3 or 4 days to receive the refund. I wouldn’t be able to provide a recommendation based on my experience.
3 mars 2021
Omdöme utan inbjudan
Svar från Radiators Direct
Dear Mr Marlow,
We apologise for the service you have received, we pride ourselves on giving the best possible service we can to all customers and would acknowledge the service you received was far below the standards which we set ourselves. It is extremely disappointing for all concerned that you have not experienced service up to our usual standard. We do hope that you may give us the opportunity to provide you with the service that you should have received in the future, and if there is anything we can help with please do not hesitate to contact us.
Kind regards
The Radiators Direct Team
Simple, excellent service
Was easy finding some radiators that we wanted online. The product photography was very good and accurate. Delivery was painless and very happy with them now they are fitted.
3 mars 2021
Omdöme utan inbjudan
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