Very helpful on phone enquiry. Easy to order on website and communication about progress of order and delivery good. Quality of towel rail looks very good, but not fitted yet.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Although my radiators are yet to be installed, they look great. I was very impressed that I was kept informed of progress every step of the way. Radiators Direct were very accountable, and I as reass... Se mer
Recently purchased two radiators for our redecorated livingroom. Radiators Direct have a wide choice of styles and colours on offer. Selecting and ordering was easy and they were delivered on time. We... Se mer
Excellent price. Good quality. Too heavy for one man delivery so driver couldn't get radiator in without help but he was lovely. Quick and helpful advice from customer service. Have bought from compan... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Radiators Direct offers a range of the most popular radiator and towel rail products in a variety of colours and finishes. With affordable designs to suit all interior styles, we stand by our pledge, “Value and Service Direct to Your Door”. With over 20 years’ experience supplying designer radiators throughout the UK, our factory has been manufacturing radiators since 1960’s and is one of the largest designer radiator factories in Europe.
Skrivet av företaget
- • Nationwide coverage • Free Delivery to UK Mainland • All products stocked in the UK • Over 30 colours and finishes • A selection of the most popular designs and sizes • Up to 20 year Guarantee • Convenient ways to pay and spread the cost • Manufactured to EN442 standards • Manufacturing radiators since 1963 from one of the largest designer radiator factories in Europe.
We hold all our products in stock in our UK warehouse, with Free Delivery on all radiators and towel rails to the UK mainland. All our products are quality guaranteed and manufactured to EN442 with a minimum 5-year warranty.
This is matched by extremely efficient service, delivery from stock within 48 – 72 hours and a dedicated Customer Service Team that is ready to make your purchase as smooth as possible.
Designed to add superior style, luxury and comfort to any room of your home without any compromise to functionality. Why not have a radiator that looks good AND functions well? Compliment your decor with an attractive feature and make the most of the space available, whether classic, contemporary or traditional.
Our stylish range of Designer Radiators is stocked in our UK warehouse ready for dispatch to you in 48 - 72 hours.
Available in white as standard, most of our ranges can also be painted locally in a range of 25 RAL colours, and 8 special or textured finishes.
All our radiators are completely compliant with EU and UK legislation, independently tested, and come with a fantastic guarantee of at least 5 years.
Kontaktuppgifter
Units 13-14 Charlwoods Road, RH19 2HU, East Grinstead, Storbritannien
- 01342 305555
- info@radiatorsdirect.co.uk
- www.radiatorsdirect.co.uk
4,6
Utmärkt
98 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service and product
Great customer service and product. Only downside was having to wait up to 8 weeks for one of the radiators to come from Italy. However I was well informed every step of the way and given choices.
6 maj 2025
Svar från Radiators Direct
Hi Duncan many thanks for your feedback, we always try and provide the best service we can, we are pleased that we were able to help, it is unfortunate that you encountered a delay in production.
Kind regards
The Radiators Direct Team
Excellent customer service with lovely…
Excellent customer service with lovely friendly (and patient !) staff - very pleased with the quality of the radiator
28 april 2025
Svar från Radiators Direct
Hi Barbara many thanks for your feedback, we are are happy to hear you had a good experience and the radiator looks great!
Kind Regards
The Radiators Direct Team
Svar från Radiators Direct
Hi Edward,
Our aim is to provide great products and service at an affordable price, it’s good to hear you felt you received excellent value from your purchase.
Regards
The Radiators Direct Team
Good communication throughout informing…
Good communication throughout informing me of how my order was progressing. Great product and I'm really pleased with the new radiator. I was sent a faulty valve which customer service refunded easily and quickly with no issue. Would recommend.
28 januari 2025
Svar från Radiators Direct
Hi John, many thanks for your feedback, we are pleased that we were able to correct the issue quickly and hope your new radiator looks great!
Kind Regards
The Radiators Direct Team
Excellent price
Excellent price. Good quality. Too heavy for one man delivery so driver couldn't get radiator in without help but he was lovely. Quick and helpful advice from customer service. Have bought from company before and would do so again.
22 januari 2025
Svar från Radiators Direct
Hi Nicola, thank you for your feedback, we have passed your comments on to the team, and we hope your new radiator is looking good and we look forward to helping you again in the future.
Regards
the Radiators Direct Team
A company that communicates!
Excellent product, great, friendly and efficient customer service and prompt delivery. A company that communicates! Thank you
16 december 2024
Svar från Radiators Direct
Hi Jude, we aim to give the best service we can so its great to hear you were pleased with your purchase, may thanks for giving your feedback!
Kind Regards
The Radiators Direct Team
Seamless service
Easy to order - got a great price in black friday sales and the paintwork and finish was perfect - I would recommend getting colour sample as part of your research - It looks great and I am very happy - delivery and communication was also spot on
16 december 2024
Svar från Radiators Direct
Hi Carole, thank you for your comments, we are always pleased to hear that we have provided a good experience and we hope your new radiators look fantastic!
Kind Regards
The Radiators Direct Team
All rads delivered on time
All rads delivered on time, just a bit annoying I found out delivery day one day in advance
25 november 2024
Svar från Radiators Direct
Hi Andy, many thanks for giving your feedback we are pleased that you received your radiators on time, the delivery team try and arrange to deliver all products as soon as possible, however they should have given you the option to pick another day if it was inconvenient, we will pass this on so we can make sure this is being offered by the team in the future.
Kind Regards
The Radiators Direct Team
First class service
We have purchased over 30 radiators from this company over the years and the service has been excellent as has value for money particularly through the outlet store.
Customer aftersales care is first class and they deal thoroughly, fairly and promptly with any issues.
A refreshing approach to business, thank you.
12 november 2024
Omdöme utan inbjudan
Svar från Radiators Direct
Hi Robert, many thanks for your comments, it is great to hear that you have had a good experience, and we are grateful for your continued custom. We aim to give the best possible service and its always nice to receive such feedback, we have passed on your comments to the team.
Kind Regards
The Radiators Direct Team
Excellent customer service
The customer service we received from Radiators Direct was fantastic. The help and communication from Tracey Bol was excellent. She couldn't have been more helpful, putting a radiator on hold whilst she followed up a product query we had. The radiator looks amazing and we couldn't be happier.
31 juli 2024
Omdöme utan inbjudan
Svar från Radiators Direct
Hi Katherine, many thanks for your feedback, we are really happy that you are pleased with your new radiators and that we were able to help you get exactly what you wanted. We always aim to give the best service possible, and we will make sure to pass on your comments to Tracey.
Kind Regards
The Radiators Direct Team
Great customer service and advice when…
Great customer service and advice when ordering. Also they have a small showroom that you can book to visit and it’s well worth it as they have an amazing range of colours and different metals to choose from.
14 maj 2024
Svar från Radiators Direct
Hi Jane, many thanks for your feedback, we always aim to give the best service we can and it is good to hear that we were able to help you choose your new radiators. We all hope they look great in their new home!
Kind regards
The Radiators Direct Team
What’s not to like!
Great product arrived as promised in good condition. The sale price was very reasonable.
23 april 2024
Svar från Radiators Direct
Hi Duncan, many thanks for taking the time to give your feedback, we want to give the best service we can so it is great to hear you had such a good experience and we hope your new product looks as good insitu!
Kind Regards
The Radiators Direct team
Easy to order website and great customer service
Easy to order website and great customer service once order placed
3 april 2024
Svar från Radiators Direct
Hi Rosalyn, many thanks for your feedback, we are pleased to hear you had such a good experience and hope that your new radiator will look great in your home.
Regards
The Radiators Direct Team
Excellent radiators but be aware about delivery times.
Easy to order these are really good looking and solid radiators complete with excellent brackets to fit to the wall. Well packaged on delivery. Be aware however about the delivery times. The website is slightly misleading when it says delivery is 48 to 72 hours. I ordered late on a Tuesday and it was the following Tuesday before they arrived.
9 april 2024
Svar från Radiators Direct
Hi Ian, many thanks for your feedback we are happy that you are pleased with the quality of your radiators, it is unfortuante that there was a delay in processing your order which led to the slightly extended delivery schedule. This has been passed to our inputting department so that they can look to spot if an order has been held up in future.
Kind regards
The Radiators Direct Team
Svar från Radiators Direct
Hi Tom, many thanks for your feedback, we are really pleased that you are happy with the product and hope it looks great in your home!
Kind regards
The Radiators Direct Team
Svar från Radiators Direct
Hi Bob & Wendy, thanks for your feedback, it’s great to hear you were pleased with everything!
Kind Regards
The Radiators Direct Team
Great service and regular feedback on…
Great service and regular feedback on the delivery process.
25 januari 2024
Svar från Radiators Direct
Many thanks, we are really pleased to hear you are happy with the service you received, we always aim to deliver the best service we can. Kind Regards The Radiators Direct Team.
Svar från Radiators Direct
Hi Clive, that’s really nice to hear, thank you. We hope your new product looks great and keeps you warm for years to come!
Regards
The Radiators Direct Team
Radiators don't work
Radiators don't work, app is usless and impossible to contact anyone to make a complaint.
16 januari 2024
Omdöme utan inbjudan
Svar från Radiators Direct
Dear Mr Downham,
Thank you for you review, we are sorry to hear about the issues you have had. Please could you let us know a few details so we can look into this further.
We only sell 2 radiators that uses an app and we unfortunately cannot find an order for yourself for either of these 2 products or any of our products.
Please can you let us know your order number and which product you are having an issue with, either the Isabella 50 Electric or the Renata Electric?
Kind regards
The Radiators Direct Team
After a year ,and no fault of this…
After a year ,and no fault of this company service , one of our Rads died, no heat coming from it . When purchased they told us we had a two year warrenty on it. As a cynical online customer and jaded from other companies. I thought yeah right?? But sure enough, a year later, they were excellent, asked a few questions, a couple of photos, and a new Rad was delivered promptly. Highly impressed and would recommend this company to anyone.
4 januari 2024
Omdöme utan inbjudan
Svar från Radiators Direct
Hi Graham, many thanks for taking the time to give your feedback, much appreciated!
Kind Regards
The Radiators Direct Team.
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