Quote Detective Omdömen 

PHV Insurance Certificate No CT14763025/KIN00073533
Our Reference: TAUX06TX01
No Ethics, No mannerism No business Acumen just thieves in wrong trade.
Price changed /increased what was quoted.
After only 1 month, I was disappointed by the way this matter was handled. After providing the requested documents, I was informed of an additional premium of £661.63 and given only a few hours' notice to make payment or risk cancellation of my policy. As a full-time employee who also works part-time as a private hire driver, such a short timeframe was unreasonable and did not allow sufficient opportunity to make arrangements. A more flexible and customer-focused approach, allowing a few days to make payment, would have been fairer and more practical. The communication felt overly pressurising and did not adequately consider my circumstances.

Time and patience- what a legend for helping me

Thank you Hugh

No less than a scam!!! Absolutely ridiculous. They show you one price for the premium luring you in to their website, then they call you and change the premium three times higher. SCAMMERS!! AVOID!

I received my insurance service from Jimmy, who thoroughly ensured all my details were correct and that I had the cover that suited me best. Jimmy was incredibly easy to communicate with and made the experience quick and easy for me. He reassured me on any questions I had and made sure that I was satisfied with the services i received. A solid 10/10 from me.

Getting a quote - easy

Getting the policy - more difficult my taxi car license had 6 weeks to run this wasn't long enough for them, they kept threatening to cancel my policy unless I sent them the renewed license but my car test wasn't scheduled for 3 weeks caused a lot of stress. Eventually got sorted.

Now at the end of my policy and I can get a renewal a lot cheaper with the same cover with another insurer, but trying to get in contact with Quote detective to get email conformation of my no claims bonus is a nightmare I have tried the following:

Chat through their website - 6 attempts same message every time no one is available chat has ended

Request a call - filled out all of the details and it fails to submit the request.

Telephone - Still hanging on the phone (when I could be working instead) so far its been 43 minutes 25 seconds and counting.

The start was stressful and the end has been stressful, hate to think what it would have been like if I had issues or had to make a claim during the policy.

HASAN was great, able to provide all information I asked for and got me the cover I needed at a very good price.

I spoke with Hasan today to sort out my taxi insurance, and I honestly couldn’t have asked for better service. He was incredibly helpful, efficient, and professional throughout the whole process.
I made a few mistakes along the way, but Hasan was so patient and helpful and managed to put everything right for me without any hassle. He went above and beyond to make sure everything was sorted properly.

I really have no words to express how grateful I am. Thank you so much, Hasanfor your excellent service and support. You are a credit to the company. Absolutely brilliant service — highly recommended!

Bless you and thank you again! ⭐⭐⭐⭐⭐

Huw was very helpful and answered all my questions

It is a dodgy company.they are Nothing but waste of time. Spoken to one of their customer representative Ammar Khan, he asked me to send them all the paperwork wicth he needed from me. And he told me that he's going to give me a call in two minutes. But even after four days calling them five time nobody give a damn to give me a call back. Only just telling me we will forward your message to so-called Khan. I just waste my 4 days just to discuss my taxi insurance quote from them but they are waste of place and waste of time please please don't go and take any kind of insurance from them. Not a professional at all.

Thank you Hasan for making my experience simple and straightforward. credit to your company

Scumbags want to bully me and force me to pay for insurance during a period that I wont have the vehicle anymore as the vehicle was a total loss from 28th August yet these scummy people want to extort me to pay them I sirance on a vehicle I do not own for the future which I wont have the vehicle anymore. Vile scammers.

In regards to their reply below, they cancelled my policy without consulting me i tried to call them and could not get to speak to someone for over 1 hour called back and pressed new customer person answered straight away and then claimed he couldn't help me.

I recieved a threatening letter saying I owed quote detective £1812, and that it was because they cancelled the policy yet their reply claims they wouldn't continue to make someone pay for a vehicle they do not own.

Yet I have the letter they send threatening for the money and yes threatening legal action is a threat. And i have the call recordings of waiting over 1 hour then the sales person telling me he couldn't help me amd even t9ld me ge couldn't email someone higher up to help.

I have several diagnosis and going through therapy while building a business since last year which is the first time ive been able to work for years due to my health issues. Then you get nasty greedy bullies like this trying to extort you and destroy your life.

How on earth they are allowed to operate under the financial conduct authority is actually scary.

Excellent service by iwan stait overall phenomenal customer service

A stressful year of policy ended expecting to be less but the premium has increased
Stay away from quote detective.

My agent, Hew, was professional, polite and resolved all my questions.

Customer service is amazing thanks to
Huw

The company cancelled my insurance and after 1 month, I am still waiting for my refund. I was told it will take 2 weeks. The live chat is absolutely useless, and nobody to pick up the phone calls I make daily, I wait for about an hour before giving up.
ABSOLUTELY TERRIBLE. Very very disappointed. Please be aware ‼️❗️‼️

Good, friendly, well communicative customer service. Spoken with Huw and helped me with my troubles.

Huw was really helpful

I genuinely couldn't be happier with Quote Detective!
The customer service is absolutely top tire, i through no fault of my own i got into a accident that wasn't my fault and quote detective took care of every little detail the staff were very understanding and companionate.
I am hoping to stay with them for my renewal.

Outstanding customer service. Cameron went above and beyond to facilitate my needs.