Stepping into PURESEOUL, a friendly member of staff approached me. I explained I was browsing and they assured me I could ask anyone for anything. Checking out, I was always greeted with a warm smil... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff were so helpful, so knowledgable a and so accommodating. They encouraged us to test the products and showed us what would work for us. This is rare, most stores act as though you are breakin... Se mer
The store is lovely, product range impeccable. However we were not approached to offer help, the ladies behind the counters were cursing loudly.. we are all humans and it does happen but insure you... Se mer
Företaget har svarat
I visited Pure Seoul store at Westfield Stratford to buy a Vitamin C + Hyaluronic Acid serum or cream and a lip treatment/oil/mask. I found both with the help of the kind and prepared sales advisors.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to PURESEOUL – the UK's No.1 destination for all things K-Beauty since 2019! 🇰🇷 As the nation's leading Korean Cosmetic specialist, we offer over 1000 hand-picked beauty products from more than 50 brands – the largest selection of authentic Korean skincare, makeup, and hair care products in the United Kingdom. 🇬🇧 But wait, there's more! We don't just exist in the virtual world; we have super aesthetic offline stores across the UK (including London, Oxford City, and Westfield Mall) where you can experience the best of K-beauty IRL. Come by, say hi, and try out your next beauty obsession at one of our baby blue wonderland boutiques ✨ Did we mention we're the most trusted K-Beauty store in England? With over 5,000 5-star reviews, you can trust us to pick the best goodies for you. Whether you're a skincare pro or a beauty newbie, PURESEOUL is your friendly guide to all things glass skin. Are you ready to discover the world of K-Beauty with us? Let's do this! 💙
Kontaktuppgifter
70 Charing Cross Rd, London , WC2H 0BJ, London, Storbritannien
- team@pureseoul.co.uk
- www.pureseoul.co.uk
4,5
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely space
Lovely space, eager to help staff, wide choice of products laid out very well
14 september 2026
good service
14 september 2026
Great Find
Absolutely amazing products and fantastic service, genuine change can be seen from my new skincare routine
17 september 2026
Fabulous makeup arrived in excellent…
Fabulous makeup arrived in excellent condition and really good time
14 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Great store
Great store. Lots of good products for your skin and hair. Affordable prices with very good ingredients. Definitely try their serum with hyaluronic acid from LUVUM. And they have a large selection of face masks; I love them. ❤️
11 september 2026
Svar från PURESEOUL
Thank you for sharing your experience with us. We’re so pleased to hear you enjoyed exploring our range of skincare and haircare products.
We really appreciate the recommendation and hope to welcome you back to PURESEOUL again soon.
My skin feels softer and doesnt have…
My skin feels softer and doesnt have any dryness after using the products
12 september 2026
Svar från PURESEOUL
We're so happy to hear you are already seeing results after using your products! We appreciate your wonderful feedback.
The customer service
13 september 2026
I love this shop it has a fantastic…
I love this shop it has a fantastic product range and the staff are always super helpful. Great product knowledge.
12 september 2026
My order was processed in no time and…
My order was processed in no time and was out for delivery the next day , was very pleased with all my items
16 september 2026
Loved the product which came on time
Loved the product which came on time . And loved the delivery service 🤎
16 september 2026
Nice experience
The site is easy to navigate and I received my order earlier than I thought, with free delivery
9 september 2026
Helpful friendly staff at the Charing…
Helpful friendly staff at the Charing Cross Road store, found what I was looking for.
15 september 2026
Svar från PURESEOUL
We're so glad our Charing Cross team could assist you in finding exactly what you needed! We really appreciate your positive feedback!
Good
I have used products from pureseul for 2 years really recommend,
I have been using several products from different countries but isn’t helping,
But this one is helpful.
If someone are suffering like mine flecked long time not gone u can go and try it.
15 september 2026
Svar från PURESEOUL
Thank you for your continued support over the past two years and for taking the time to share your experience.
We’re really pleased to hear that you’ve found products from PURESEOUL that work well for you and have become part of your routine.
We look forward to continuing to support you on your skincare journey!
Great service
Product knowledge was good and there was a real feel of team work from all
Staff
11 september 2026
Svar från PURESEOUL
Thank you for your feedback! We're so pleased to hear that our team's product knowledge and teamwork made such a positive impression.
Good service!
Visited the store at Westfield, White City & bought some face masks. Staff were friendly, accommodating and attentive. Made recommendations based on my age and goals. Hope they work and if they do, I’ll order again, probably on-line because I live quite far from White City.
11 september 2026
Svar från PURESEOUL
We are so glad to hear you had such a positive experience with our team at Westfield, White City! It's wonderful that our staff were able to provide helpful recommendations. We hope you love your new face masks, and we look forward to you shopping with us again!
Unfortunately
Unfortunately, I had a very disappointing customer service experience. The whole team seemed uninterested in helping. I tried asking for assistance, but the answers were very short and not helpful.
I was looking for a particular product, and instead of trying to help me find it or suggesting an alternative, I was simply told, “We don’t have it here, look on our website.”
I personally love shopping in-store and prefer the experience of seeing and buying products in person, but unfortunately, I often feel that the team doesn’t really care about the customers or make an effort to help. Good customer service makes such a big difference, and I really hope this improves.
15 september 2026
Svar från PURESEOUL
Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent experience in store left you feeling disappointed.
This isn’t the level of service we want our customers to receive, and we genuinely appreciate you bringing this to our attention.
We know how much our customers value the in-store experience, from being able to see products in person to receiving helpful, personalised advice from our team. We’re therefore particularly sorry that we didn’t make the most of that opportunity on this occasion.
Your feedback is important to us, and we hope to have the opportunity to provide you with a much better experience in the future.
Detta är Trustpilot
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