This company offered just the cover I needed for an extremely short trip. However, as an older client with previous health problems, which are resolved or well managed, I fell foul of the high cost o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
1st Class Service After taking out holiday insurance with previous medical conditions. Prior to going on holiday I was admitted to hospital for seven days. I felt I had to report this before... Se mer
Being first time cat owners I did a lot of research into which pet insurance. Puffin appeared to be the best value with a reasonable excess. I unfortunately did have to claim when one of our resc... Se mer
Quick and easy to use.I actually purchased this insurance for my mom who doesn't have Internet access.Took literally minutes to find a great quote,very reasonably priced too.I have used Puffin Insuran... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.
Kontaktuppgifter
PO BOX 56, SA67 9AN, Narberth, Storbritannien
- 0333 772 0346
- CustomerService@PuffinInsurance.com
- www.puffininsurance.com
4,6
Utmärkt
23 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ease of use at a fair price
13 september 2026
Quick break cover.
This was cover for an extra, spur of the moment, break. I went with Puffin, as I am an existing customer, and thought that my details would by held within my account. Unfortunately I had to start from scratch, which was annoying. However, the quote was acceptable, and I set up the cover.
11 september 2026
Insurance At Its Best
It was quick and easy to go through plus its price and cover is outstanding compared to other travel insurance companies I looked at, so overall I'm very pleased and look forward to using it a lot more on future trips. All thanks to my neighbour who uses this insurance company everywhere they go.
11 september 2026
Easy to do on line and policy can be…
Easy to do on line and policy can be sent by post which I love
11 september 2026
Great price
Great price
Great service but as always see how good the service is if you need to claim
10 september 2026
Premature assessment.
I gave the 5 star rating purely based on the simplicity of the application process and the apparently decent quote for our holiday.
I think that, to request any sort of rating is premature as, until the unfortunate need to use the policy, we have no experience of how "good" the policy is.
10 september 2026
Simple and quick to fill in all the…
Simple and quick to fill in all the information that was required. Excellent price for product.
10 september 2026
Easy to get quotes and various levels…
Easy to get quotes and various levels of cover provided
9 september 2026
Puffin insurance the go to insurance
Puffin insurance is my goto insurance for my peace of mind holiday free worry. Covers all your medical needs. Which means you can go on holiday worry free. Puffin website is easy to navigate and to use.
Thank you for taken the stress out
8 september 2026
Great service
Great service
And fast to react to a query for me over the phone , so nice to talk to someone
8 september 2026
Despite providing a large amount of…
Despite providing a large amount of information, including, Car hire docs, crime report, photos, etc Claim was rejected by the underwriter AXA. Basically accusing me of lying. Really poor clearly just trying to avoid paying out on a genuine claim. Avoid. I won't use the again.
9 september 2026
Omdöme utan inbjudan
Svar från PuffinInsurance.com
Hi Stuart,
We’re sorry to hear that you were unhappy with the outcome of your claim, particularly after providing the supporting documentation requested.
Puffin travel policies are underwritten and administered by AXA, and we understand that your concerns relate to the claim decision made by the underwriter. We appreciate how frustrating it must have been to feel that the evidence you provided had not been properly considered, and we’re sorry that the experience left you feeling that you were not believed.
We’ll pass your feedback to AXA for review, including your concerns regarding the claim decision and the way you felt you were treated during the process.
Thank you for taking the time to share your experience.
Kind regards, Sarah
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