This company offered just the cover I needed for an extremely short trip. However, as an older client with previous health problems, which are resolved or well managed, I fell foul of the high cost o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
1st Class Service After taking out holiday insurance with previous medical conditions. Prior to going on holiday I was admitted to hospital for seven days. I felt I had to report this before... Se mer
Being first time cat owners I did a lot of research into which pet insurance. Puffin appeared to be the best value with a reasonable excess. I unfortunately did have to claim when one of our resc... Se mer
Quick and easy to use.I actually purchased this insurance for my mom who doesn't have Internet access.Took literally minutes to find a great quote,very reasonably priced too.I have used Puffin Insuran... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Puffin Insurance specialise in Travel and Pet Insurance. We focus on value for money, comprehensive policies. We offer a range of cover and optional extras so you can choose the cover that's right for you without paying over the odds.
Kontaktuppgifter
PO BOX 56, SA67 9AN, Narberth, Storbritannien
- 0333 772 0346
- CustomerService@PuffinInsurance.com
- www.puffininsurance.com
4,6
Utmärkt
23 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to use forms to fill in and simple…
Easy to use forms to fill in and simple medical questionnaire. Quote arrived almost immediately.
17 september 2026
Travelled to Dubai in February when…
Travelled to Dubai in February when unfortunately we were unable to return home. My daughter had travel insurance with Puffin. Website to submit a claim didn’t provide suitable categories, so Puffin advised to send an email detailing the claim. Since then further emails have been sent and not one has been responded to. Easy to take out but if you need to claim for a specific issue there is no support/contact. Would not use again.
28 februari 2026
Omdöme utan inbjudan
Svar från PuffinInsurance.com
Hi Sarah,
We’re very sorry to hear about the difficulties you and your daughter experienced, particularly after being unable to return home and then struggling to get a response regarding the claim.
Puffin travel policies are underwritten and administered by AXA, so we’ll raise your feedback with them, including the difficulties you experienced with the claims form and the lack of response to your follow-up emails.
We appreciate how frustrating it must have been to be advised to submit your claim by email, only to feel that your subsequent correspondence was not being acknowledged. We’re sorry that you were left feeling unsupported and that this experience has affected your confidence in using Puffin again.
Kind regards, Sarah
Senior citizen travel insurance
The set up on line was very user friendly.
Questions were very understandable.
All in all a good online experience.
16 september 2026
Easy application process
The application process was simple, straightforward and easy to follow. It quickly offered three product options to choose from at different price points and levels of cover, and made choosing the most suitable policy easy to do.
16 september 2026
I tried to buy insurance online with my…
I tried to buy insurance online with my phone 5 times and it wouldn’t complete the process. In the end my wife had to do it on her computer
15 september 2026
Svar från PuffinInsurance.com
Hi James,
We’re sorry to hear you experienced difficulties when trying to purchase your policy using your phone and that you had to make several attempts before completing the purchase on a computer.
We can appreciate how frustrating it must have been after five attempts, so we’ll pass this on to the team to see what may have gone wrong with the website on your phone.
Thank you for letting us know
Kind regards, Sarah
Easy to arrange
Easy to arrange. Felt confident using Martin Lewis to decide on this. Price competitive.
14 september 2026
Was easy to set up online
15 september 2026
Straightforward online process
15 september 2026
Travel insurance
It was quick and easy, my only issue was that, I was with puffin last year and received my renewal, but it was cheaper to do through Quidco
15 september 2026
Easy to book fair price
15 september 2026
Very good cover and competitively priced
Straightforward, easy to complete and a good price.
I have insured travel with them before.
15 september 2026
Straight Forward doing insurance online
Straight Forward doing insurance online
I have used this company on several occasions and always been happy with the price and cover
15 september 2026
Straightforward
Straightforward, easy descriptions showing the cover at the various levels and options available to add. Now that my children are over 18 the option to insure the 4 of us as a group is perfect.
15 september 2026
Handled my quote with ease
Handled my quote with ease, straight forward and no hidden costs. Thankfully I didn't need it , Will definitely use again for peace of mind
3 augusti 2026
Have had a few travel insurance with…
Have had a few travel insurance with you no complaint thank you
14 september 2026
Excellent service
Excellent service. Very easy to get the quote from the website and then purchase. I also afterwards emailed them a question which was answered within a couple of hours. Very pleased with them.
14 september 2026
I have just got travel insurance for…
I have just got travel insurance for myself and my partner, it was easy to do and I would certainly recommend them to my friends and family 😊
14 september 2026
Simple process and a great price for my…
Simple process and a great price for my specific needs
13 september 2026
A fair price when compared against the…
A fair price when compared against the competition
11 september 2026
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