Great team and deals available. Second time using Property Hub for our BTL purchases. Highly recommend their professional services.
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am on the verge of buying my 2nd property through Propertyhub which is due to exchange in November and complete in February 27 having previously completed on one in November 2024. The education piec... Se mer
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The Property Hub Pulse emails, podcasts and YouTube videos are all really wonderful sources on information. Rob D and Rob B are really knowledgeable, clear, honest and passionate, but not pushy or m... Se mer
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We used Property Hub as a great resource to learn more about property investing before purchasing our first BTL through their Property Hub Invest service. They made the process so straightforward;... Se mer
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We believe that to succeed in property, you need to arm yourself with the right knowledge and work with the best people. That’s why we created Property Hub. Property Hub is the UK's leading provider of property investment education and home of The Property Podcast. Our mission is to empower investors to achieve financial freedom through smart property investment strategies. With a team of experienced investors and industry experts, we focus on educating our community via podcasts, webinars, books and courses, to allow them to identify profitable opportunities and make informed investment decisions. But Property Hub is more than just education. Through Property Hub Invest we source off-market, discounted properties from some of the top house builders and developers in the UK. Our dedicated team hand-hold clients through the entire process: from reservation to getting the property let. We have a genuine desire to see our community of investors build lasting wealth, and we work hand-in-hand by helping them achieve just that. Whether you're a novice or a seasoned investor, Property Hub offers the tools, guidance and investment opportunities to start and build your portfolio and achieve your financial goals.
Kontaktuppgifter
1st Floor B, 117-119 Portland Street, M1 6ED, Manchester, Storbritannien
- 020 3322 9493
- hello@propertyhub.net
- www.propertyhub.net
Smarter property investing starts here
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We have recently purchased our first…
We have recently purchased our first BTL property in Derby with Property Hub Invest and they have been great throughout.
We started with Stephen Pyke as our portfoilio manager who gudied us through the process from initial number crunching, all the way through to us deciding to move forward with our first purchase. Regular phone calls with him kept us on track and calm throughout the process. His experience and knowledge was extremely helpful and we look forward to working again with him in the future.
We were then handed over to Jawaad as the Care Team contact and again, he has been great throughout. We can't thank him enough for his support and quick responses, also keeping us calm throughout and the purchase moving swiftly. What a great team Property Hub Invest have!
We highly recommend using Property Hub Invest if you are looking into property investment, due to the wealth of knowledge they have - particularly if you are wanting a hands off portfolio.
27 maj 2025
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Svar från Property Hub
Thanks so much for the lovely review, Jack and a huge congratulations on buying your very first buy-to-let!
That’s a huge milestone, and we’re genuinely thrilled to have played a part in it. Taking the leap into property investment for the first time can feel daunting, so it’s brilliant to hear that Stephen’s support and guidance helped you feel confident from day one. And it’s great to know Jawaad kept everything running smoothly right through to the finish line - having someone calm and responsive in your corner really does make all the difference.
We’re so glad you felt looked after throughout, that’s the experience we aim to give all our clients, and it’s good to know it made your first step into property feel that bit easier, especially with a hands-off approach.
Thanks again for trusting us with such an important step - we can’t wait to work with you again on the next one!
No Flexibility, No Compassion - Just Profit over People
I never thought I’d be in the position to write something like this publicly, but after exhausting every avenue privately, I’m left with no choice.
I approached Property Hub Invest with the hope of building a better future through property. I paid a sourcing fee for an opportunity that sadly fell through due to circumstances beyond my control. No deposit was paid to the developer. No property was secured.
All I asked for was some understanding. A partial refund. Some flexibility. Just a bit of humanity.
What I’ve been met with instead is a flat, immovable “no.” Not even a conversation. Not even a partial gesture. Just the repeated statement that “we understand your situation” — followed by total refusal to do anything that reflects that.
If no exceptions can be made — even in cases where someone is genuinely struggling and clearly impacted — then what is the point of Property Hub’s purpose? Is it really about helping people build a better life through property? Or is it simply about profit, no matter the cost to the individual? Clearly, based on FACT, profit comes before the people for this corporate machine.
I’m devastated. Because I genuinely believed I was working with a company that cared about its investors.
But to choose to retain someone’s personal savings, while knowing how much that money means to them — simply because you can — feels less like business, and more like corporate bullying. It’s greed.
I’ve been respectful throughout this process. But I cannot accept that this is the standard.
I’m sharing this not just for me — but for anyone who’s been made to feel powerless in a system that should be working for them, not against them.
Shameful.
15 maj 2025
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Svar från Property Hub
We’re genuinely sorry to read how disappointed you are, and we understand how upsetting this experience has been. That’s never the outcome we want for anyone who chooses to work with us, and we’re truly sorry that we weren’t able to reach a mutual resolution.
Throughout this process, our team invested significant time and care into supporting you. We provided guidance through what became a long and complex transaction, involving senior members of our team and ongoing negotiations with the developer - all aimed at helping keep the opportunity on track.
When you reserved the property in August 2024, you agreed to our terms of business, which included a 42-day exchange period. Unfortunately, despite multiple requests from our team, it took you seven weeks to instruct solicitors - and legal progress from there continued to be slow. Even so, we secured multiple extensions from the developer in good faith and made every effort to keep the deal alive.
Ultimately, it was the developer who made the decision to withdraw the property after several missed deadlines. As you’ve acknowledged in earlier communication, this was not a failure on our part, but a result of changing personal circumstances.
In recognition of the situation, we offered to hold your sourcing fee on account, meaning you could apply it in full towards another investment. This would allow you to start again with a new opportunity, with all the usual work involved, from sourcing and due diligence through to progressing the transaction – all covered by your original fee. While this sits outside our standard terms, we offered it as a genuine gesture of goodwill to try and find a positive way forward. We’re sorry that it wasn’t something you felt able to accept.
We know this outcome is disappointing. But we also have a responsibility to apply our terms consistently and fairly across all our clients. Our sourcing fee reflects the considerable work already undertaken on your behalf - identifying and securing the opportunity, conducting due diligence, and progressing the transaction over several months.
Despite the strength of our presence in the market, we’re not a large corporation. We’re a small, values-driven business trying to do right by all our clients - within the limits that allow us to remain sustainable and fair.
We genuinely regret that this experience has left you feeling let down. That was never our intention, and we wish you all the best moving forward.
Exceptional Service from Jawaad, But Partners Need Improvement
This is our fifth project with PropertyHub and our second time working with Jawaad. Once again, he was the driving force that kept everything moving. As our Sales Progressor, he gave us confidence throughout, even when we lost faith in the PropertyHub recommended solicitors. His responsiveness, communication, and problem-solving were invaluable—we’d want to work with him on every future transaction.
On a positive note, the developers PropertyHub introduced us to for this transaction were exceptional. The build quality and customer service exceeded our expectations, making the process smoother on that front.
The only reason this isn’t a 5-star review is due to PropertyHub’s recommended partners. PropertyHub offers incentives to use their nominated solicitors, mortgage brokers, etc; however, the nominated solicitors were a nightmare—causing unnecessary delays and frustration.
PropertyHub itself was great, but the partners they endorse need serious improvement. That said, our overall experience with PropertyHub remains strong, and we look forward to potential investments with them in the future.
28 mars 2025
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Svar från Property Hub
Thanks for your honest review - and for trusting us with multiple purchases. We’re grateful for your continued support.
It’s fantastic to hear that Jawaad was once again a key part of your journey (we’ll be sure to share your kind words with him). We believe we’ve got a cracking team here and it’s always lovely to have that backed up with direct feedback from our clients. It’s also great to hear that the developers we introduced you to exceeded expectations in both build quality and service. That’s exactly what we strive to deliver.
That said, we’re sorry to hear that our recommended solicitors didn’t meet the standard we expect for our clients. We take this feedback seriously and will be looking into the detail to see what we can improve for the future.
Despite this, we’re grateful for having the opportunity (on multiple occasions) to help you build your property portfolio, and we look forward to working with you again in the future.
Disappointing Experience
I would not recommend purchasing through Property Hub based on my experience.
Over a year ago, I began the process of purchasing a property via Property Hub. The purchase was supposed to be completed within that time, yet here we are—still waiting, with no clear end in sight. There have been persistent delays with the property, and the situation has only been made worse by the partners we were connected with through Property Hub.
The most frustrating issue has been with the mortgage company they recommended. Before signing up, I spoke to their suggested mortgage broker, who assured me that getting a mortgage would be straightforward. However, when the time came to apply, we've faced nothing but complications and have still not managed to get the mortgage sorted.
Additionally, we were told we had to use certain solicitors—again linked to the mortgage—and they have been completely unresponsive, offering little to no updates or communication throughout the process.
To make matters worse, the tax company we were connected with through Property Hub has been charging us £100 every month, despite the fact that we don’t even own a property yet.
The entire reason we went with Property Hub was for a smooth, stress-free investment experience. Unfortunately, it has been anything but. At this point, we’re over £15,000 down and have absolutely nothing to show for it.
This has been an incredibly disappointing and disheartening experience.
26 mars 2025
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Svar från Property Hub
We appreciate you taking the time to share your experience with us. We're genuinely sorry that things haven't gone as smoothly as you'd hoped. We completely understand how frustrating property investment can be when challenges arise and sometimes there are hurdles that are beyond our direct control - especially when lenders and legal processes come into play. Despite these challenges, we're here to support you through this journey.
While we recommend professionals who are familiar and experienced with the industry and developments we launch, our clients are never required to use them. However, we’re sorry to hear that your experience with our recommended mortgage broker and solicitors did not meet our high expectations for our clients. We appreciate your feedback on this and we will look into this to see what we can do to improve moving forward.
We also want to better understand the costs you’ve mentioned. If you’re open to it, we’d like to go through this with you to clarify where these charges have come from and whether there’s anything we can do to assist.
We're disappointed your experience hasn’t met your expectations, and we’d welcome the opportunity to put things right where we can. We'll be reaching out to you directly so that we can discuss how best to move forward and work towards a resolution.
Andrew at Property Hub, 5 stars.
Had a call back from Andrew for the second time. He has professionally explained everything I needed to know about their business. Even though I made it clear at the beginning of our chat that my path is different to their portfolio. He was a great listener and a very professional representative of the business he works for. Property Hub sounds like a very well structured business which can be a great help for many.
12 mars 2025
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Svar från Property Hub
Thanks so much for sharing your experience! It's great to hear Andrew was a keen listener and provided all the information you needed, regardless of your path heading in a different direction. If you ever want to explore our services or just have another chat, we’d love to help. Wishing you all the best on your journey!
Had a great initial chat with Lauren…
Had a great initial chat with Lauren earlier who was very friendly and extremely informative. Have been thinking about investing in property for years but keep putting it off. After talking things through with Lauren I feel the time is now right and Property Hub can really help with journey ahead.
25 februari 2025
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Svar från Property Hub
Thanks so much for the great review Dan! We’re really happy to hear that Lauren gave you the information and confidence you needed to take the next step. Property investment can feel like a big leap, and we’re here to support you every step of the way. Exciting times ahead—we can’t wait to be part of your journey!
Awful experience
My experience with Property Hub Invest goes back 8 years. It seemed legitimate at first, so I continued to invest before realising my mistake. In this time I've invested in 4 flats via PH Invest (Salford, Birmingham, Nottingham, & Liverpool)
Flat 1:
Completed 7 and a half years ago. I assume PH inflated the price and exaggerated the 'discount' they offered, because it's value today is only a few thousand pounds more than what I paid for it all those years ago, despite being in Salford, and that area's growth supposedly being good over the last 7 and a half years.
When you consider the double digit stamp duty, the PH Invest 'fee' (around £5000), the thousands spent on a furniture pack, blinds, and legal costs, I'm very heavily at a loss, despite the rest of the area having done so well... I'm aware there is such a thing as a new build premium, but a few thousand gain in 7.5 years, after a "discounted purchase" indicates dodgy numbers to me.
Flat 2:
I don't think it would even be possible to sell this flat based on the state of the block, and even if I could, I'd certainly not get back anything close to what I paid for it (hilariously advertised as 'luxury apartments') .
This flat has truly been a nightmare since day 1; one of the other leaseholders advised me that the professional that they had in to do the 'snagging' had claimed the block was one of the worst he'd ever seen.
The roof has leaked since day 1 (with many flats suffering severe mould) and there is always standing water, however they ignore this as a design flaw and claim it's tenant fault, so as to avoid liability. There has never been an elevator in the shaft, the communal areas are an absolute state, holes in walls, missing door handles on fire doors etc, and the lettings agents/property managers often joke about the bathroom / kitchen suites / white goods by referring to them as 'Amazon specials'.
The developer/landlord kept nearly a quarter of the flats in the block for themselves, and air bnb'd them, which led to an influx of people booking for nights out in Birmingham, regularly causing damage to the communal areas, which the rest of the leaseholders have to chip in for as part of their service charges (and despite us being told air bnb isn't permitted!).
The director of the block management company is a friend of the landlord/developer, and we get no communication, complaints ignored, and nothing gets picked up. They charge us through the nose (now including a lot for additional security, as the block has gained a reputation as an easy target amongst criminals and the homeless). This was without doubt the worst investment I've ever made, and has caused me so much distress and many sleepless nights.
A number of leaseholders have finally banded together and are paying around £2,000 to claim 'right to manage' in order to remove the cowboy management company.
Flat 3 -
This so far hasn't been too bad despite the amount of time the build went on and constant lies about how long it would be until completion.
That said, I have had an open complaint with the developer for nearly 2 and a half years since completion, due to the floor layout not being what I paid for, when advertised and agreed via PH Invest.
I paid a deposit on a flat with 2 en-suites, and an additional communal WC, where I only received a single main bathroom, and no en-suites.
I turned to PH Invest for assistance, and have to say I was very disappointed at the lack of support received, which was essentially to point me towards a solicitor.
Flat 4 -
Deposit of nearly £16,000 put down a number of years ago via PH Invest for a flat in Liverpool. The developer went bust and I still have a claim in for getting my deposit back (think that's been ongoing for about a year now). I've certainly lost money on various fees that I won't get back, although the one saving grace is that PH Invest did eventually return their own fee that they charged each investor.
I raised the issues above with PH Invest's complaints team some time ago, and they consider that they did their due diligence, and it was acceptable. My complaint was therefore closed.
What they lack in quality of customer service and good business, they make up for in gaslighting and justification of their actions.
To recently hear Rob state on the propertyhub youtube channel how they only invest with developers with a good track record and quality management companies really stings, and feels incredibly dishonest. I find it very upsetting as someone who has only experienced the opposite.
I hope that my experience gives potential clients a little insight.
(Low character count) response:
Your reply provides no reasonable justification. Doubling down on accepting no accountability is very telling.
I’m confident anyone that sees my review/your response will have warning of how you operate.
3 februari 2025
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Svar från Property Hub
Thank you for taking the time to share your experience. Property Investment often isn't straightforward and we appreciate how difficult and frustrating this has been for you.
As you know, we have investigated your concerns in-depth, carefully reviewing each of them in detail. The issues you've encountered are rare, however, it’s clear that even developers with the strongest track records can encounter challenges and difficulties which are outside of our control – whether due to management issues, funding issues, or market performance/conditions. As an agent, we are only able to control certain factors and variables prior to launch and can only work with the information we’re provided with. This is also why we work so hard to make sure funds are protected, which is not the case for all agents.
We have done our best to provide support where possible, including assisting with your deposit recovery and liaising with relevant parties—and we will continue to do so where we can. Our aim has always been to provide investors with the best opportunities available however, your frustration on these separate instances is wholeheartedly understandable. Our team remain on-hand to support you in any reasonable way they can.
Really helpful to someone new and learning
While I haven't invested with the company their resources and courses are incredibly useful. Andrew was remarkably helpful over the phone at answering all my questions regarding property investment and I didn't feel like they were trying to hard sell anything to me.
29 januari 2025
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Svar från Property Hub
Thanks so much for the kind words, Jack! We’re thrilled you found the resources and courses useful - we’re passionate about helping people learn and providing the free tools they need. Andrew will be so happy to hear he could help, and we’re glad you didn’t feel any pressure! If you ever have more questions down the line, don’t hesitate to reach out!
Another great Masterclass
Another great opportunity to listen to R&R discuss the market. These sessions are focused, insightful and provide really important information for strategic planning. Much appreciated.
15 november 2024
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Svar från Property Hub
Thanks for joining our latest masterclass and taking the time to leave such a lovely review. Rob & Rob aim to make each session as insightful as possible for our Property Hub Select members, so it’s fantastic to hear that you found it useful. We look forward to seeing you at the next one!
The best source of property investment knowledge!
Rob and Rob have built up one of the most extensive resources of information and learning material on all things property investment with Property Hub and their podcast ‘The Property Podcast’, time and time again I can confidently recommend them to friends and family members, some of which have also become regular listeners as well as my fiancé! And time and time again I have turned to them for learning and updates on the market and investment landscape from their amazing podcast. I’ve even had two of my questions answered on it!
You don’t have to pay multiple £1000’s for seminars for the best resources and information; Property Hub and their podcast and YouTube videos are all free, just dive into their resources and keep that money toward your first/next purchase!
16 november 2024
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Svar från Property Hub
Thanks so much for your kind review! We're thrilled to hear that our resources have been helpful to you and that the podcast has been both a reliable source of information and a platform to answer your questions—that’s exactly why we do what we do!
We’re passionate about making property investment education accessible and free, so your comment about putting money toward your next purchase instead of costly seminars really resonates with us. We're glad you’ve made the most of our content and have been kind enough to share it with your friends and family, thank you again for your recommendation and for being such a dedicated listener!
Rob and Rob are the best
Rob and Rob are honest, decent human beings who are exceptionally well informed and hugely generous with content. They make a usually less than riveting subject approachable and even fun. I found them by happy accident in early 2022 and have listened to all the content they've put out since. A massive thank you for all your help and for the community you have created around you.
15 november 2024
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Svar från Property Hub
Thank you Naomi for your kind words and support - it means a lot to us. We strive to be honest and approachable across all our channels, so to hear that you feel this has really made our day.
We're genuinely grateful that you've been part of our Property Hub community since 2022, following our content and growing with us - it’s people like you who make it all worthwhile.
was useful and interesting recap
was useful and interesting recap. would have been nice to have been in more detail (and therefore longer i appreciate) perhaps more detail about the performance of the areas you like and the could use charts etc that cant be used on the podcast
15 november 2024
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Svar från Property Hub
Thank you for your feedback again Jamie! It’s great to hear you found the recap useful and interesting. We appreciate your suggestion for adding more detail and visual insights like charts—this is something we’ll definitely consider for future
masterclasses
to provide even more value. Thanks again for sharing your thoughts
and hopefully we'll see you at the next session!
Very knowledgeable
Very knowledgeable, and a great team to work with. Thank you
15 november 2024
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Svar från Property Hub
Thanks for your kind words! The team strives to be as informative and helpful as possible, so it’s great to hear you had a positive experience working with us. We really appreciate your feedback and look forward to supporting you in the future!
Very informative and thorough research…
Very informative and thorough research for each deal. Process very smooth with great care team. I went with all the recommended brokers, agents and solicitors and they were all great. Only had one slight hiccup and had to change solicitor to make things easier for the mortgage but even that was dealt with well with minimal effort on my part. They made the buying experience very easy. Will definitely go through them again.
16 juni 2024
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Svar från Property Hub
Thanks so much for your wonderful review!
We're delighted to hear you had such a smooth and positive experience with us. As part of our commitment to providing a smooth buying experience, we work hard to gather the perfect team, who alongside us, guide you through the process. It's fantastic to know that our recommended team, including the brokers, agents and solicitors, were able to make things easier for you, even when a slight hiccup came up that required changing solicitors. Handling those types of challenges efficiently, with minimal effort on your part, is exactly the kind of seamless experience we strive to provide. We look forward to working with you again in the future.
Seamless process and the team at…
Seamless process and the team at Property Hub are all amazing to work with! Definitely recommend
18 oktober 2024
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Svar från Property Hub
Thanks Seb for the fantastic feedback! It’s great to know you found the process seamless and enjoyed working with our team. If you need anything in the future, don’t hesitate to reach out - we’re here to help!
Great first experience with Property Hub
This was our first investment experience with Property Hub and it has been really smooth all along.
As it's also our first buy-to-let investment, having a very extensive guidance all along the process and a wealth of knowledge to tap into was very appreciated and helpful.
Special thanks to Jawaad from the care team who went the extra mile when we needed an extension of the exchange deadline, and who relentlessly entertained all our queries.
Will definitely invest with them again!
14 oktober 2024
Omdöme utan inbjudan
Svar från Property Hub
Thank you so much for sharing your positive experience, Nicolas!
We’re thrilled that your first investment journey with Property Hub Invest was seamless and that our team provided the support and expertise you needed. It’s also fantastic to hear that Jawaad from our Care Team made such a great impression, helping with the extension deadline and addressing all your queries. We look forward to working with you again on future investments!
Don’t invest via Property Hub Invest!
I had not one, but two property purchases fall through via Property Hub Invest - first in Sheffield and then again in Liverpool (both blamed on funding issues caused by the pandemic). The sales agent, Paul, left the company, so I had poor communication throughout (numerous times I’ve flagged that I’ve been left off of email distribution lists) - I’ve complained multiple times and always been (or felt) fobbed off. I’ve been fully refunded for the Sheffield property but now c.3.5+ years onwards, I’m now being sucked into having to litigate against the developer for the Liverpool apartment to refund my £10k+ deposit…The language around how your deposit is protected isn’t clear or reflective of the realities of the situation - and the support from PH Invest is arms length and impersonal at best.
Rob and Rob (who have a great podcast) seem to have spent years building up a loyal listener base, with the aim of exploiting them as best as they can. Either that or they’re stretching themselves way too thinly - how they’ve moved into creating and running a REIT with all of these ongoing issues is unfathomable. They just don’t care once the sale is made. Steer clear.
6 oktober 2024
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Svar från Property Hub
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your frustrating experience. Unfortunately, investments can (and do) go wrong, but we pride ourselves on ensuring we can maintain a positive outcome for all our clients.
We’ll start with the Sheffield development: we share your disappointment with how things unfolded. While the developer had secured funding and construction was well underway, they faced unprecedented challenges with material costs and supply chain issues. When their funding terms expired before completion, they were unable to secure replacement funding. We know this was particularly frustrating given how close the development was to completion, but unfortunately, nobody could have foreseen the change in events and all affected clients, including yourself, received a full refund.
The Liverpool development: as you’re aware, your deposit is protected under warranty. This is currently going through the claims process, and as it involves a significant number of claims, a thorough review is essential, which means it's taking longer than we'd like. We're relying on the expertise of warranty providers, claims handlers, insurance underwriters and solicitors throughout this process, and despite our continued efforts to expedite things for our clients, the timeline remains outside of our control. We want to be clear about the litigation aspect - we've never advised clients that this was necessary to recover their deposit. In the spirit of transparency, we informed all clients that some investors had chosen to pursue litigation, ensuring everyone was aware of this option should they wish to participate. We have also been transparent regarding the refunding of fees.
We take our due diligence very seriously and always structure deals to ensure deposits are protected through warranties - we’ve rejected many deals where protection hasn’t been possible. However, we acknowledge that even with thorough due diligence, property investment carries inherent risks that can sometimes materialise despite everyone's best efforts, which has unfortunately been the case here.
Regarding the communication issues you’ve experienced, we're concerned to hear you feel you were left off distribution lists. We pride ourselves on maintaining clear lines of communication, and this falls short of our standards. If you could provide more details about your specific experience, we would be keen to investigate why this happened and ensure it doesn't occur again.
We’re happy to see you recognise our podcast as a valuable resource. We started this back in 2013 with the aim to demystify property investment at a time when others were charging thousands for property courses. Our mission was to provide free, accessible education to help people understand what property could do for them. This commitment continues today, and our expansion into property services, including the REIT, is a natural evolution of that mission – not an exploitation of it. As a team, we want to help investors succeed, and we care deeply about every client’s success, both before and after sales.
We understand these experiences have impacted your trust in us. While we can't change the past, we are actively supporting the warranty claim process and ensuring all affected clients receive their funds back. We remain committed to learning from these situations and improving our services, and we hope you'll give us the opportunity to demonstrate our commitment to this in the future.
Starts professional with a portfolio…
Starts professional with a portfolio manager. But If you don’t control your emotions, you’ll probably fall for the higher rate deal that comes later (they get paid % from the developer too). You’ll be told that the fastest to fill a form on the webinar will have priority so even if you had form auto fill on and rushed to fill, you’ll somehow still be late on the list. You’ll probably also be misinformed about what to expect on the form and hence lose out on some seconds finding things! You’ve been warned! If your desired property isn’t available by the time you’re contacted, expect an afternoon call trying to sell you something close but higher priced and on that same day! Clever emotional tactic to get you to buy some overstock at a higher price that they need to offload because you failed to secure something at a lower price earlier that morning. Don’t be an emotional buyer who’s rushed into things. Gutted with this experience. Have benefitted a lot from both Robs but this business model doesn’t appeal to a sensible investor.
25 september 2024
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Svar från Property Hub
Hi Mo, thanks for your feedback.
We're disappointed to hear that your experience fell short of your expectations. Our aim is always to provide exceptional service and valuable investment opportunities.
We’re really pleased you’ve benefitted a lot from our education, and hopefully, this was also the case from the several hours our team spent with you offering personalised advice and answering your questions. We're proud of the free education we provide and also proud of the experienced team we have here helping investors achieve their goals.
We invest significant time and effort into sourcing deals and conducting thorough due diligence to ensure we only present opportunities we truly believe in. This careful approach, combined with the quality of the investment opportunity, often leads to high demand and oversubscription, as was the case with this launch.
We understand your frustration at not being able to secure the property you wanted, however, a ‘first come, first reserved’ approach is the only way to allocate property in a fair way. When demand is so high, the milliseconds matter. Your feedback about not knowing the form layout in advance is valuable, and we'll certainly look into how we can improve this.
As a result of the high level of interest, our team worked hard that morning to negotiate additional investment options. This was then presented to you. While we understand this may not have been your first choice, we wanted to give you (and other clients who missed out), the opportunity to invest in a similar deal. However, we recognise that this opportunity didn’t work for you.
We appreciate that the way we work may appear as a marketing tactic however, there is always such a high demand for our launches and there really is no fairer way of working.
We always emphasise the importance of making informed and educated decisions when investing - which is why we believe the level of detail we provide to clients, well in advance of launches, is unrivalled.
We’re sorry that you feel you had a negative experience with us and didn’t manage to secure the property you wanted. We hope that you’ll continue to find value in our content and perhaps give us the opportunity to help you with another investment in the future.
There is only one company I would ever…
There is only one company I would ever use to source a property on my behalf and it is Property Hub invest: really clear itemised breakdowns of cost, flexibility to use known professionals who are already well established in your personal network and fantastic communication.
Went through everything in detail and any question asked was ever too much.
23 september 2023
Omdöme utan inbjudan
Svar från Property Hub
Thanks so much for your great feedback!
We're thrilled you had such a positive experience with Property Hub Invest. Providing clear, straightforward information and giving you the choice to work with trusted professionals is exactly what we aim for, so it's fantastic to hear that our hard efforts have made a lasting impression.
No question is ever too much - it's all about making sure you feel confident and informed. We're here whenever you're ready for your next investment!
The experience was complete in that…
The experience was complete in that your hand is held through the process and they have brokers and solicitors that know what they’re doing.
I would have preferred if there was better communication and updates with the process. There was delays with my project and updates were far and few in between and when I tried to call to speak with someone there’s never anyone to answer the phone which makes such a big investment worrisome.
I would love to give them 5 stars because I’m a big fan of the company but I feel like these are important details to get right. Too often big corporations are starting to hide their contact numbers or hide behind live chats and WhatsApp, with such a big chunk of money on the line Propertyhub shouldn’t be the same.
21 augusti 2024
Omdöme utan inbjudan
Svar från Property Hub
Thanks for sharing your experience with us. We're glad to hear you had a positive experience with our team but we’re sorry to hear that our communications fell short of your expectations. We'd love to be able to identify you so we can investigate this further and see how we can improve. If you could get in touch with us at hello@propertyhub.net so we can look into this, we can see where we can improve our communication going forward.
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