Proovia Couriers Omdömen 

Regular delivery updates . Very polite and respectful of our home .

Good job Răducan Robert

Kept in touch throughout pickup and delivery.
Many thanks

Robert raducan very

Arrived on time, good attitude.

One to avoid. I sold a couple of old chairs on EBay and the halfwitted buyer used these clowns to courier them to him. Without prior advice I received a text from this courier at 07:15 in the morning advising that they would come and collect between 14:00 and 17:00 that day. I work and had plans for the day that had to be cancelled. For the sake of £25 I lost a day off. Eventually, they turned up at 18:00. A driver and his mate…… parked across my neighbours driveway and called me to ask where I was. I explained that I was behind his vehicle but it took about ten minutes to register with him. Anyway, for the sake of recycling two twelve year old armchairs at £12.50 each, I’ve lost a valuable day of my life. Do I blame Proovia or the clown who used them? Both. Next time I’ll just burn unwanted furniture. More fun. Less hassle and I don’t have to deal with idiots.

They arrived on the day that had been arranged. I can overlook the fact that they were 1.5 hours later than the three hour delivery slot originally agreed.

Great experience with these guys. They called me to let me know their eta and were right on time. Had a good chat with them too! Definitely recommend them.

Transported a delicate piece of furniture with great care and in perfect condition. Went well over and beyond to place it upstairs for me.
The company keeps you up to date throughout the process and keeps to agreed delivery windows. Professional and very pleasant delivery people.I fully recommend them.

Firstly .... the first delivery was cancelled and scheduled for two days later. Then when we did get delivery and because we are storing in garage as we are not ready for it yet as still renovating kitchen we didnt realise they had delivered wrong item so they had to come back to swap it out. Not good

I have been using Proovia Couriers for a long time and I couldn’t be happier with their service.

My parcels are always delivered on time, and they always keep me informed about the delivery time and how long it will take for my parcels to arrive.Everything is handled with care, and I have never had any of my items damaged.

I regularly send oversized car parts, which can be difficult and expensive to transport, but Proovia always offers great prices that are lower than those of many other courier companies.

Their service is reliable, professional, and excellent value for money. I can honestly recommend Proovia Couriers 100% to anyone looking for a trustworthy courier company, especially for transporting large or oversized items.

Thank you for the consistently great service!
UsaBodyKits

# ⭐ 1 Star – Appalling Service, Aggressive Staff and Complete Disregard for the Customer

An absolutely appalling experience from start to finish.

The driver initially arrived at the wrong location. I went downstairs to try to guide him to the correct apartment block, only to find that he had disappeared. Despite repeatedly phoning him to help him find the property, he kept claiming he didn't speak English and simply hanging up on me.

Eventually, he returned. As I was doing my best to assist him and his colleague, the situation deteriorated into an entirely unacceptable confrontation. Suddenly, both men were perfectly capable of speaking English, but instead of providing the premium service I had paid £167 for, they became aggressive, argumentative and intimidating.

They repeatedly raised their voices, insisting that the appliance was too heavy to carry up one flight of stairs and threatening to abandon it in the communal hallway. I was simply trying to establish whether the lift could accommodate the weight, yet somehow they managed to make me feel as though I was the problem.

To add insult to injury, they left large black marks across my cream carpet.

I paid £167 for a premium delivery service. I did not pay to be spoken to aggressively, intimidated in my own home or left with damage to my property.

The complete lack of professionalism, basic courtesy and customer care was staggering. A premium service should mean a higher standard of conduct, not an unpleasant confrontation with two delivery men who appear to have little understanding of what customer service actually means.

I am particularly disappointed given this company's high Trustpilot rating. Based on my experience, that reputation is certainly not reflected in the service delivered.

**A thoroughly miserable experience. One star is generous.**

Efficient, prompt, reliable.

Our driver Ionut Ciungu was extremely courteous and took great care of our irreplaceable antique. It arrived well wrapped with blankets and in perfect condition.
I was given clear collection and delivery dates from the start and my sideboard was delivered well within the time slot given.
Excellent service all round. Third time I have used Proovia and will definitely use them again in the future.
Many thanks for another faultless delivery.

Very efficient on time delivery

Communication was excellent from both the company and the driver. Turned up exactly when they said they would. Totally professional. No drama at all.

Great service from Sabin, thank you.

Excellent communication and kept in the loop from point of ordering right through to delivery.