Proovia Couriers Omdömen 

60 460
•
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Expected arrival time was just 4 minutes late what i was told which is amazing normally other companies never on time. Delivery guys super help .They help me load my car door which they deliv... Se mer

Betygsatt 5 av 5 stjärnor

My son arranged a shipment of his motorcycle from Doncaster to Torquay, Order No. 1042982. Delivery arrived on time on the given day. There was however a separate bag which was supposed have arrived... Se mer

Betygsatt 5 av 5 stjärnor

Had Alex Cioc and his colleague deliver this morning under order 1035692. Delivered first thing at the start of the window promptly and efficiently, polite and friendly and goods haven't been inspecte... Se mer

Betygsatt 5 av 5 stjärnor

Delivery arrived as planned, both driver and his mate were extremely courteous and helpful they put the window which was both large and heavy exactly where I wanted it. This is the second delivery fro... Se mer

Företagsinformation

  1. Budtjänst
  2. också i
  3. Flytt- och förvaringstjänst
  4. Flyttfirma
  5. Fraktbolag
  6. Leveransservice
  7. Pianoflyttning

Om Proovia Couriers

Skrivet av företaget

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

60 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 98 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(60 460)

13 788 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Motorcycle shipment

My son arranged a shipment of his motorcycle from Doncaster to Torquay, Order No. 1042982. Delivery arrived on time on the given day. There was however a separate bag which was supposed have arrived along with it, but was missing. The motorcycle arrived perfectly ok and was wheeled to exactly where it was requested. Both lads were polite. My son did report the missing bag, and a separate trip was made two days later to deliver it at no extra expense. I feel a positive review is in order that they put this right in a timely manner with no fuss. I think the two lads ( don't know their names) did very well.

3 oktober 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Rude and abrupt

3 oktober 2026
Logotyp för Proovia Couriers

Svar från Proovia Couriers

Hello,

We are sorry to hear about your experience.

Our delivery crews are expected to treat every customer with courtesy and respect.

We will pass your feedback to our Quality Assurance team to review the conduct of the crew involved and take appropriate action where necessary.

We apologise for the experience.

Yours, Proovia Couriers

Betygsatt 5 av 5 stjärnor

Very professional

Great communication. We received a 3 hour window and were called when they were 20 mins away. Very helpful, friendly and professional delivery men.

3 oktober 2026
Betygsatt 2 av 5 stjärnor

The delivery arrived late

The delivery arrived 1hour, 10mins after the latest delivery time I was given, so I missed an appointment I had.
No way of contacting driver to see what was happening

3 oktober 2026
Logotyp för Proovia Couriers

Svar från Proovia Couriers

Hello,

We are sorry that your delivery arrived later than the estimated time window and that you missed an appointment as a result.

We understand how frustrating this must have been, particularly when you were unable to contact the driver for an update.

We will pass your feedback to our Operations team to review the delay and the communication provided during the delivery.

We apologise for the inconvenience caused.

Yours, Proovia Couriers

Betygsatt 5 av 5 stjärnor

Expected arrival time was just 4…

Expected arrival time was just 4 minutes late what i was told which is amazing normally other companies never on time. Delivery guys super help .They help me load my car door which they deliver on to my car so I can get it fitted. AMAZING GUYS

3 oktober 2026
Betygsatt 1 av 5 stjärnor

They arrived on time and brought the…

They arrived on time and brought the goods into the house, and promptly left. They left before I could unpack the product, which unfortunately arrived damaged.

3 oktober 2026
Logotyp för Proovia Couriers

Svar från Proovia Couriers

Hello,

Thank you for your feedback. We are pleased to hear that the delivery arrived on time, but sorry that your item was found to be damaged after unpacking.

If you have not already done so, please contact our Claims Department at claims@proovia.delivery with your order number and photographs of the damage so that the team can review the matter and assist you further.

We apologise for the inconvenience caused.

Yours, Proovia Couriers

Betygsatt 5 av 5 stjärnor

I had an outstanding experience with…

I had an outstanding experience with Proovia Couriers! From start to finish, the delivery was completely seamless. The package arrived right on schedule and in perfect condition, handled with real care. The driver was exceptionally polite, professional, and helpful. Excellent communication and a top-tier delivery service I highly recommend Proovia to anyone

3 oktober 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Parcel delivered to the wrong address despite full delivery details

One of the worst courier experiences I’ve had in the UK. Despite providing my complete delivery address, including the house number, street name and postcode, my parcel was delivered to someone else’s house.

Getting a parcel to the correct address is a basic expectation of any courier service. Very disappointing.

1 oktober 2026
Logotyp för Proovia Couriers

Svar från Proovia Couriers

Hello,

We are sorry to hear that your parcel was delivered to the wrong address.

We understand your frustration, especially as you had provided the full delivery details. Our drivers are expected to verify the address before handing over any items, and we will refer this matter to our Quality Assurance team to review what happened.

If you have still not received your parcel, please contact our Customer Support team at support@proovia.delivery so they can assist you further.

We apologise for the inconvenience caused.

Yours, Proovia Couriers

Betygsatt 3 av 5 stjärnor

Collected promptly and delivered on correct day. But, not where I needed it.

Collected promptly and delivered on the day and approximate time as per booking.
However, I’d booked a 2 man crew to take a table upstairs and been clear that it needed to go upstairs. I’d included the eBay details which clearly stated the table was heavy and its dimensions. But there was no willingness to try and get it upstairs. Effectively ended up delivered to curb side into my garage.
So rather disappointed and not sure I’d book anything again unless very simple delivery.

3 oktober 2026

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