Prometric Omdömen 

How is it possible that this company still exists when there are so many complaints? I waited for more than 30 minutes for the proctor. When I showed my room where I'm taking the test the proctor told me I cannot take the test since the room has a window. Really!!! I asked for a number to contact customer service he gave me the wrong number. I asked for an email address to address my concern he gave me a website. They have no customer service, how on earth is this company still in business?? They take money from people and not giving the service. I lost my money now twice with this company!

The WORST location for testing (Hyattsville, MD). Received confirmation of testing weeks ago to only receive a call the day before saying I’m not showing up in their system. We somehow get that ironed out over the phone and on day of testing, the test center informs me that I’m not in their system for testing. HORRIBLE wait time as we go through the process of not knowing if I would be able to test, to having the test sent over because they somehow didn’t receive it. Started an hour late for a 5 hour test! Once testing complete, the score shows on the screen but the test center informs me that they can’t see the results and continues to inform me that I may have to retest if they can’t see the results!! RUN FROM THIS PLACE!!

This is the second time I tried using Prometric's Proproctor with no success.

The online chat support staff were kind enough and somewhat helpful.

However, the system checks are not accurate. My camera worked to take a photo of myself and my ID, worked for me in the proctored exam but not for the proctor. I spent 6 hours trying to troubleshoot the software issues with two IT teams, a security team and still no luck.

I have tried using different computers, different networks, disabling firewalls, using admin access, etc., etc.

Each time an exam is missed it costs a lot of money (half of the course itself) and I can no longer afford to attempt using this service.

The Prometric staff were unable to support me with regards to ensuring I do not receive financial penalties for the inability to use the software.

Only giving 1 start because 0 isn't an option. I was supposed to take my LSAT exam remotely and was unable to even start the test due to Prometric's multitude of failures.

1) The test scheduling system was broken and left me feeling like I'm trying to be caller #9 dialing into a radio station to win concert tickets. Log in, pick date range and the result is NO AVAILABILITY for an online remotely proctored test. 2 hours later of refreshing the browser to get a start time.

2) That start time became completely irrelevant on test day. After completing their system check steps 48 hours in advance as instructed with all items checking out as good, I was still unable to connect to the test system for almost 45 minutes.

3) Once connected, it took another 2 hours for the 'readiness proctor' to appear for the initial security check.

4) The readiness proctor was completely untrained. They were unaware of both their own rules and LSAC's rules (which supersede Prometric's). I was made to remove items that had no relevance to anything (like the cat toy in my kitchen across the room on the floor) and was not allowed to have my cough drops (already unwrapped as directed on the list of items that are approved)

5) Finally I was cleared to move forward to the testing proctor. Another wait, not as long, but still yet more time (when you haven't been able to have a drink of water, stand up, leave the camera screen or use the bathroom in almost 3 hours before the start of a ~3 hr test...). Then, when the proctor arrived their UI went crazy with a flashing popup you couldn't dismiss that flashed every 1-2 seconds. At that point I was forced to decide to exit the system and filed a complaint with LSAC regarding the testing because the on-screen strobe light guaranteed that I was not going to be able to do the test at anywhere near an acceptable performance level.

This is an exam that determines if an applicant can go to law school and how much money they will be offered in scholarships where the annual cost of attendance could be $100K. This test is literally life-changing.

The level of disregard for test takers that was displayed due to poor staffing, training and technology support is absolutely unacceptable. The message sent out following the world-wide failure was that Prometric had been unprepared to handle the volume of test takers, which is clearly true but also not a passsible excuse as 1) the level of test takers is established by reviewing recent test administration participation and 2) was finalized in June when registrations for the August exam were closed.

I waited for an hour and a half past my appointment time for no proctor. I did a room check 35 minutes late, had a proctor chat me and ask if I had started, and then never heard from anyone again. I sat in a room by myself for over 90 minutes waiting to start the most important test of my life only to have no one ever administer it to me.

Prometric has shown themselves to be incompetent in handling online test administrations. I would not trust them ever again moving forward.

SO bad. Why does everyone hire this company? Borderline (or outright) hostile to anyone who seeks support for the MANY issues that come up. Proctors never showing up, leaving halfway through, accusing you of cheating or breaking the rules, system malfunctions, program bugs, etc. These issues have been recurring for Prometric for at least 5 years... why in gods name are they still in business without fixing anything?

The process of waiting for a proctor, trying to complete the security check with the proctor, then waiting for 2 hours in an online chat queue (because their phone number kept going straight to voicemail) to try to re-access my LSAT after the proctor concluded it before it even started all took longer than my actual test was supposed to take. The test I couldn’t take. And now have to reschedule. To the weekend of a wedding I had planned to attend for 1.5 years. Worst experience with any service in my life. It’s honestly incredible (for all the wrong reasons) how unorganized and unprofessional they were.

Application broken
Proproctor app non-functioning on specification-met windows computer.

Went to troubleshooting, which did not fix my problems and was only conducted by a web chat which they closed. Frustrating to have tech team final recommendation being "use another person's computer".

I took the LSAT remotely with Prometric on Saturday 12 August, 2023. It was not good, and technical issues occurred throughout the exam.

My exam was scheduled at 8am, with me getting to the laptop at 7.30am to prepare and check in. Prometric seems to have outsourced most of its remote employees to overseas / people in different time zones; I had to do three security check ins, each one being administered by a different person. The upside of this was that proctors / security officers just stopped caring as time progressed; the first person was really thorough and even asked me to remove the posters from my wall, but once I got disconnected the second time people where satisfied when I just waved my webcam around for a minute to check in.

Technical issues: During the second section, I got disconnected from my proctor the first time, at which point at least five different proctors started yelling at me without stopping my timer. It was like I imagine having schizophrenia is like, just a bunch of different voices consistently yelling at me ‘HELLOO???’ ‘CAN YOU HEAR ME????.’ It took several minutes to stop this and to even get people to stop the timer. All this during a test section that I perceived as both difficult and non-experimental. Second disconnect happened during the break, when my proctors could not see me and I again had to restart.

My estimate is that I dealt with 6 to 10 different proctors over the course of the exam, plus the three security check ins / room scans. Overall exam took at least two hours longer than it should have, due to the repeated interruptions and disconnects.

Filed a complaint / requested a retake, but I honestly do not think that Prometric can solve the significant technical issues they’re having any time soon. Their business model seems to be to outsource the proctoring as much as possible to call centers on other continents; I don’t see how the technical side of this could possibly be fixed in the near term.

Respectful advice: Avoid this company if at all possible, their proctoring system presently just is not functional.

Extremely mediocre service provider. The proctor couldn't get their camera or mic to work and I was forced to log out of the system. Once I logged out, my confirmation code no longer worked and I was forced to reschedule my LSAT.

Terrible experience. Waiting over 3 hours for a proctor to start my exam and no proctor ever showed up. Their customer service is nonexistent they don’t pick up the phone, and their chat function for customer service was also incomprehensibly useless. LSAC should cut ties with this company

I attempted to write the Law School Admissions Test, yesterday and a test that is normally 3 hours took almost 7. Their support staff were completely unhelpful and rude. Overall completely horrible and disrupted the testing process for thousands of other test takers.

I spent 4 hours today trying to take the LSAT. The software would freeze up occasionally even though I was never able to take the test due to not being able to connect with a proctor. This company was definitely not prepared for giving out remote testing.

Tried to take the LSAT today and their system completely messed it up for thousands of people. I, like many others, spent hours waiting for a proctor to no avail. The system crashed several times as well. I was not able to take my exam and now must be rescheduled. Mental readiness is a large part of testing and this has completely thrown me. I am beyond upset.

Employees were rude and completely unhelpful but I can’t blame them as they are clearly understaffed. Absolutely terrible testing experience.

First time taking exam through them. Read all of the instructions on what to do for taking your exam at home. Not one word about a mirrored web cam. I have a cheap one. The guy, Hussein, said he could not let me take the exam due to my license was reading backwards on the cam. You could see it fine. Made a complaint on the BBB also. Rip off.

I took the test yesterday and was unable to get my score and just learned the only way to get it is to way 7-10 days. This is a horrible process and I wish companies and states didn't this company. There are better testing center options out there.

I would give 0 stars if it was an option. Unable to reach anyone. Poor customer service. I recommend not dealing with them if you do not have to.

the absolute worst experience testing of my 26 years on this earth. this company needs to be sued and investigated for wrongful practice. I spent 2 hours trying to use their horrible software, was inspected by 6 different people only to get through a total of 5 questions. oh i should mention their technical support logs out before they are done admninistering tests for the day. I am still fighting with them to reschedule me in person. Countless hours of my time wasted