Prometric Omdömen 

This was, by far, the worst experience I've ever had. I have taken exams remotely before, but dealing with this company was a complete disaster. The staff's attitude was unwarranted, and they seemed to ignore all my concerns. Prior to the exam, my power went out, and I informed them about the need to keep the window open for visibility. Despite my explanation, they insisted that I was violating the rules.

During the room check, they refused to allow me to keep my water bottle, even though I had explained that there was no AC in the room. To make matters worse, during the exam, when the power came back, another person turned on a fan for me, and words were exchanged. Despite repeatedly informing them about the power situation, they terminated my exam because someone else turned the fan for me.

It was a frustrating and disappointing experience with this company, and I hope they can improve their procedures and treat their clients with more care in the future.

Horrible experience. Took time off work and went out of my way to take the exam and record my speech. Listened to my speech after recording and could hear it perfect. Two weeks later they are claiming the volume is low and are requiring me to retake the exam. No accountability for anything on their end.

Scheduled two exams for the same day hours apart. The ONLY time I was able to connect, it somehow connected me to 2 proctors. They told me to log off and back in, and I couldn’t get another proctor after hours of waiting. The software and the “IT” are total junk. I can’t believe the MA government has contracted with this useless company. Total sham.

UPDATED experience from the end of July, I rescheduled to take the tests in person and that was a much better experience. The testing staff was very helpful and the process was fast and efficient. ProProctor, the online proctor service, doesn’t work at all. If it all possible, take your tests in person it’s much better. Still haven’t heard anything about a refund yet.

This company needs to get sued. The level of vulnerability that they place a computer under is unacceptable. And their lack of consistency and professionalism is outstanding. I have had 2 days of hell testing with them. I do not ever want to have to interact with them again. One of the worst experiences I have had as a professional in my life.

I was scheduled to take the NRCME exam on 7/10. when arrived to testing center, it was told to me that my test was cancelled because the payment had not gone through. However, the payment did go through. i sent proof of this payment. Prometrics never emailed me saying that my test had been cancelled. After battling for 4 hrs and multiple phone call drops, Yaash Namasivayam was able to reschedule me at 5 pm that day (original time 1 pm), 4 hrs later. At that time i had already left the testing center because i was hungry, angry, and tired and taking the test will lead to probably a fail score. Yaash Namasivayam was able to reschedule my test for 7/25. however, after this awful experience i decided to take the test with another company. this test being cancelled led to a very distressed afternoon. It is a huge mistake that prometrics led this happen. will not recommend this company for testing for anyone. this test was not even a deciding test for my career and it caused a lot of stress. if you need to take a deciding test for your career, do not choose prometrics

Where do you take an exam in Mobile AL? The Hillcrest location is closed and they don't have the website updated or a note on the door.

Took an exam where I was placed in front of a fan. Because of this, my test performance suffered. When reported through email, I was told that there was a 10 day timeline and that’s it nothing can be done. When is there a timeline for complaints? It’s only been a little over 2 weeks. I’m going to fight for this because I don’t think it’s fair that I payed so much for the exam and now have to pay again when where’s the security for a comfortable testing environment? If regulations are so strictly followed by us testers, why doesn’t the test center do the same?

Avoid taking exams with this joke of a company whenever possible. Their systems constantly fail, and they do not take accountability.

I was taking a licensing exam for my job in finance and I only scheduled with them because the closest testing center for this test is 80 miles away. I wish I would have drove the 80 miles to take this in person. I was taking the test and I am about halfway through the exam, I was talking out loud while reading the questions and they stopped me halfway through the exam. My proctor thought I was cheating because he heard talking (from me) so he came on the screen and wanted me to unplug everything out of the wall for my test including my tv in the other room. I was nervous, so I complied with them and while he was telling me I had to unplug everything in order to resume taking my test I accidently unplugged my internet cord. I plugged it back in immediately and I had to log back into the test. It wouldn't let me get back into the test so I started calling customer support and I was bouncing around from person to person wasting over an hour. I then find out that this experience counted as my test!!! I obviously failed because I wasn't able to finish it. To add insult to injury, my company was offering a $5,000 bonus if I was able to finish it the first time. I lost my right to qualify for that bonus because of their horrible service. I am quite certain I was going to pass that test too. I am so disgusted It makes me want to throw up

Avoid wherever possible. I have a remote exam booked with Prometric. The ProProctor system (if you can call it that) is not working, with no explanation or error message to assist with troubleshooting. Only a black screen is showing when I try to get through to my demonstration test. I can’t get through to customer service - the line just goes dead. Their ‘ChatBot’ that they claim can assist with technical issues is infuriating. It asks which language you would like to proceed in, and then whether or not you have a confirmation number. If you answer yes and provide your confirmation number, it confirms that your exam is booked and then terminates the chat. If you answer no, it advises you where to book an exam and terminates the chat. If you try to deviate from the conversation regarding the confirmation number, such as asking to speak to a human, it ends the chat. During an already stressful time leading up to an exam, Prometric’s lack of care and diligence make the experience wholly more stressful. I will do everything in my power not to use any of their systems again.

Why is this company still in business?? I just drove an hour away to take my exam and I was greeted with a line of test takers waiting for the facility to open. A 1/2 hour later someone let us know that the person responsible for holding the testing was not going to be able to show, so everyone's test was canceled. So unacceptable and unprofessional. Then I received an email while driving back home to not go to the site as my test was canceled. Really??? I little late don't you think. You are messing with people's livelihood and top it all of MONEY!! We pay for these tests. I saw the reviews the day before I had to take the test and after studying for months and all weekend I had a bad feeling. I guess my gut instinct was right. I went online and read there is a new CEO and they closed down many sites (see below). I felt bad for so many who were in line that need to test in order to start a new job. I read the reviews on the BBB and it's disgusting.

This is the latest news regarding Prometric that I found online: "An Alleged Insider Warns About ‘Chaos and Hell’ Behind the Scenes at Prometric"

"If you’re scheduled to test with Prometric, may the odds be ever in your favor. Soon to be ex-proctor here. Just a heads up on the chaos and hell going on behind the scenes. Prometric got a new CEO a couple of months ago and he has gone scorched earth with cost cutting. “Low revenue” test sites (like mine) are being closed. And they have eliminated over 75 center manager positions effective April 19th.
What does this mean for you as a test taker? Well, be prepared for sporadic center closures. It has already happened in a few centers ( Wilkes Barre, PA and Sarasota, FL I know of for sure). Also, less than motivated staff taking care of your exam. I’m doing my best personally to hold it together. But it is quite stressful not knowing what the next day brings."

I will be contacting the company that I have I am taking the test for and will a make a suggestion that they need an alternative testing vendor. Good luck all who need to test!

If I could give negative stars I would. This was the worst experience. I did a remote proctored exam. The first proctor spoke horrible English that I could barely understand. I am nervous enough to take the exam and this made it much worse. Then, while I understand the rules of home test taking, nobody can be in room with you...my 10 year old son comes in (he forgot I was taking the exam) I promptly told him to leave. I was then asked by the proctor if I was alone- I said yes and explained what had happened. Next thing I know, another proctor comes over the mic and says I was done taking the test and had violated the rules. I was on question 80 of 90 of a 3 hr exam. I thought this was absurd and without cause. Clearly the whole exchange with my son lasted 1 second and my 10 year old son isn't giving me any answers. Also, this wasn't my fault and was out of my control. For that, I will have to take the exam over after all that work! Do anything you can not to test through this company.

Ugh I ran the system to make sure, it seems like all checked and the hour before, the program quit unexpectedly. I got nervous..and finally tried to enter the confirmation number, I got a message I can’t enter because my exam date has expired??? I rechecked my email and talked with a chat agent he gave me the same confirmation number SMH of course it’s not working, was told I need to call and reschedule it.what the…. The fastest date is 5days later. I realllly wanted it done today and they messed up. I was thinking to go to the center when I re schedule but now I see all horrible reviews they had worse experiences even in center with this company. I am more nervous if i can take a test with no issues

- There has been different treatment of candidates identification at the exam center: first time I went, I was denied entry from exam as my ID card did not have a signature, while some candidates were able to take the exam showing that exact same ID card the next time I went
- Both times I went to the exam center, my name was not set up in the systems, I had to check with various employees of the center who had to call Prometric and add my name at the last minute. This caused severe delays and stress that could have been avoided shall Prometric initially ensured I was correctly scheduled as per the email confirmation received.

Customer service told me to reach out to the exam institute, not taking responsibility for their role in this kind of situation

I am definitely in line with all the 1-star reviews. I honestly do not understand how this company is still used, it is obviously terrible.

I was scheduled to write an industry exam (got my confirmation and everything) and I drove out to this place, which is very far from my house to be told that I was not in their system to write on that day.

AND OMG have you tried calling their customer care service? It's like talking to people with no brain- they will take you through all the prompts after explaining a 3-minute security thing and tell you that it is closed for today.

Absolutely garbage (and that's disrespectful to garbage)

If I could leave zero stars, I would. This is the absolute worst testing service ever

If there's zero star I would have chose. The worst experience ever, took 5 hours for 3 hours exam. I've been waiting for 2.5 hours for my 2nd exam ( I'm currently waiting while writing this review). I booked the exam in the morning on holiday so I can finish early,get it over with and enjoy my day. BUT no, I'm still sitting here waiting for the proctor "will be with you shortly" LOL after 2.5hours I'm still waiting hello.!!!. The app is so bad. It couldn't even detect my webcam. I'm now sitting here hungry, hangry and cant even go washroom.

Updated: Prometric refunded me due to the error on their website. I anticipated working with them to be harder than it was due to the reviews on this website, but they responded within 7 days and issued a full refund for the rescheduling fee.

Their website errors out to charge more. I have been trying for 3 days to reschedule my test before the deadline to avoid fees. This morning, I tried again, and it let me but only after paying an obscene rescheduling fee. If this is an intentional business practice, I believe this constitutes deceptive business practices and could be in violation of the Consumer Protection Act. If they issue a refund due to an error with their site, I will remove this review. Otherwise I will be contacting my state Division of Consumer Protection.

Couldn't log in for exam. Took FOREVER to reach Support thru a ridiculous chatbot process, then I was told my exam was scheduled at 3am not 3pm (not due to my error). Then told I had to call another number with ticket number to resolve the issue. I've already wasted 40 minutes that I didn't have. So, I call this number and go through 5 minutes work of button-pressing options, only to have it ring and ring and hang up on me. Chat support then says to try this other number. Yeah, they were closed. Now I'm supposed to try to call back tomorrow. Chat support can't do anything. 1 star is too much.