The staff are what made our experience a good one. What was not available on the shop floor was checked in the stockroom and enough found for us to be able to purchase. Thank you to the staff in the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... Se mer
Företaget har svarat
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... Se mer
Företaget har svarat
Staff at Guildford were really helpful, professional and friendly. Lots of advice given about the range of knives being sold which was very useful.
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
48 High Street, GU1 3ES, Guilford, Storbritannien
- 01483 954588
4,8
Utmärkt
380 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful staff
Very helpful staff that spent time looking in the stock room whilst I was on the phone to ensure the item I was after was there. They then put it to one side for me to collect.
11 februari 2026
Svar från ProCook - Guildford
We're happy to hear that our staff was helpful and ensured the item you wanted was available for collection. Thank you for your positive feedback; we appreciate it!
Great experience at Guildford store
Great experience at Guildford store. Product in stock - big win nowadays on the high street. Polite, friendly and knowledgeable staff. Competitive pricing plus first class service. What’s not to like!
14 februari 2026
Svar från ProCook - Guildford
We're happy to hear that you had a great experience at our store! We appreciate your positive feedback regarding our product availability, friendly staff, and competitive pricing. Thank you!
Great shop
Just moved house had some lovely items perfect for upgrading my kitchen utensils and appliances. Good offers and deals. Even better that they offer blue light discount.
8 februari 2026
You’re male shop assistant is very…
You’re male shop assistant is very knowledgeable and super helpful. We think he’s great. Unfortunately don’t know his name. The products we’ve bought are great too.
8 februari 2026
Svar från ProCook - Guildford
We appreciate you sharing your positive experience! We're so glad to hear that our shop assistant was knowledgeable and helpful, and that you are enjoying the products you purchased.
Svar från ProCook - Guildford
We appreciate you letting us know our Guildford staff was informative and helpful! We are so happy to hear it.
The staff are so helpful
The staff are so helpful. I’m very pleased with pans and the cost.
1 februari 2026
Once I had managed to get the attention…
Once I had managed to get the attention of a sales assistant, she was knowledgeable.
27 januari 2026
Svar från ProCook - Guildford
We're glad to hear that the sales assistant was knowledgeable. We'll work on making sure our team is more readily available.
My favourite kitchen shop
My favourite kitchen shop. Great selection of items, staff have excellent knowledge, and frequent updates with new & innovative products. All staff are professional, helpful, kind and generally super.
22 januari 2026
Svar från ProCook - Guildford
We're so happy to hear that we're your favorite kitchen shop! We appreciate that you find our selection great, our staff knowledgeable, and our updates innovative. It's wonderful to know our staff are professional and helpful!
Helpful service
The young man serving us was very knowledgeable about the product, we were trying to decide between 3 Casserole Pans, the one we settled on with his help is great just what I was looking for. Well done.
15 januari 2026
Chefs Kitchen knife
I had reserved a kitchen knife and when I picked it up it wasn't the one I was expecting. They changed it with no problem. Couldn't be more helpful
12 januari 2026
Svar från ProCook - Guildford
We're happy to hear that we could resolve the issue with your kitchen knife reservation. We appreciate your positive feedback and are glad we could be helpful!
Great store, very friendly
Went to the Guildford store recently. Friendly staff.
We brought some springform cake tins which are fabulous quality. Also a tea pot which is very sturdy and good quality it’s large enough to 4 cups which is what we wanted. However, the only down side is that the tea caddy bit inside doesn’t go down far enough so you can’t make just 2 cups as the water level doesn’t go high enough to cover the tea leaves. You end up using more water and excess tea in order to maintain strength. Disappointed!
10 januari 2026
Svar från ProCook - Guildford
We're glad you found our staff friendly and are happy with the springform cake tins and teapot's quality. We appreciate your feedback regarding the teapot's infuser depth and how it affects smaller servings. We'll consider this for future product improvements.
Great kitchenware.
Great products at competitive prices all your kitchen needs in one place.
Helpful staff.
12 januari 2026
Svar från ProCook - Guildford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our products great, prices competitive, and staff helpful.
Great customer service
5 januari 2026
Svar från ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very friendly staff
9 januari 2026
Svar från ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Not very helpful when exchanging one…
Not very helpful when exchanging one item and not at all friendly.
7 januari 2026
Svar från ProCook - Guildford
Thank you for your review, we will pass this feedback over to the store.
Svar från ProCook - Guildford
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
So helpful in the shop
So helpful in the shop. Ivam gradually adding additional pieces I’m so pleased with the quality and some pieces I’ve had over 12years
14 december 2025
Svar från ProCook - Guildford
We're so glad to hear that our team is helpful and that you're pleased with the quality of your purchases over the years. Thank you for your positive feedback; it means a lot to us!
Svar från ProCook - Guildford
We appreciate your positive feedback regarding our friendly staff and good choice of items; it means a lot to our team.
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