I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... Se mer
The mechandising of products is good and the 3 for £9 on utensils was a nice surprise when went to pay. Three times we were asked. "Can I help you to find anything in particular" but what we like... Se mer
Kirsten was knowledgeable, answering all our questions efficiently. She had the ability to leave us to browse yet be on hand to help whenever necessary. Her colleagues were equally friendly and helpfu... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
48 High Street, GU1 3ES, Guilford, Storbritannien
- 01483 954588
4,8
Utmärkt
326 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ProCook - Guildford
We're happy to hear you enjoyed our advice and recommendations. We appreciate your feedback.
Svar från ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff member was excellent and very…
The staff member was excellent and very helpful
Unfortunately I didn’t get her name
26 maj 2026
Svar från ProCook - Guildford
We are delighted to hear you had such a positive experience with our staff member. We appreciate your kind words.
Knowledgeable staff who directed me to…
Knowledgeable staff who directed me to the product I needed
26 maj 2026
Svar från ProCook - Guildford
We're glad our knowledgeable staff directed you to the product you needed.
The Procook Guildford store team were…
The Procook Guildford store team were great! I am really pleased with my Procook forged elite non-stick pan.
22 maj 2026
Svar från ProCook - Guildford
We appreciate you taking the time to share your positive experience! We are so happy to hear you are pleased with your new pan.
I was served by Cameron
I was served by Cameron, he gave me lots of useful advice and was really friendly and helpful
21 maj 2026
Svar från ProCook - Guildford
We're so happy to hear our team member provided useful advice and was friendly and helpful. We appreciate your kind words!
Svar från ProCook - Guildford
We appreciate your kind words.
Svar från ProCook - Guildford
We appreciate you letting us know our service was quick and good; it means a lot to our team.
The sales person was helpful and told…
The sales person was helpful and told me about the product.
9 maj 2026
Svar från ProCook - Guildford
We're glad our salesperson was helpful. Thank you for your feedback.
Excellent
Excellent, friendly and helpful service from the guy in the Guildford store last Friday. Sorry I can't remember his name!
1 maj 2026
Svar från ProCook - Guildford
We're so glad you had such a positive experience at our Guildford store! We appreciate your kind words about our team member.
An excellent shopping experience
An excellent shopping experience. Cameron could not have been more helpful, and was very knowledgeable. A good choice of products at a reasonable choice.
5 maj 2026
Svar från ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy you had an excellent shopping experience and found our team helpful and knowledgeable.
100%success!!
You had in stock what I was looking for and the sales assistant was super helpful
30 april 2026
Svar från ProCook - Guildford
We're so glad you found what you needed and our sales assistant was helpful! Thank you.
I went in to Pro Cook to buy a cast…
I went in to Pro Cook to buy a cast iron pan. They have a good range but I was undecided. The staff wo helped me really knew the products and how to look after them.
I eventually bought a beautiful blue cast iron pan which they packed up well and bagged up. Great service.
25 april 2026
Very helpful assistant in your…
Very helpful assistant in your Guildford shop. He really knew the products well.
28 april 2026
Svar från ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our assistant helpful and knowledgeable.
Excellent service with sound advice on…
Excellent service with sound advice on products.
22 april 2026
Svar från ProCook - Guildford
We appreciate you sharing that our service was excellent and our advice was sound; it means a lot to our team!
I was so excited to have purchased my…
I was so excited to have purchased my wok only to get home to find imperfections around the side.I will be phoning your Guildford store today for a chat and to find out if they have stock so that I can exchange it.I would suggest that your staff remove packaging when a purchase is made to check the quality.
25 april 2026
Svar från ProCook - Guildford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
I asked for advice on buying a fry pan
I asked for advice on buying a fry pan. The shop assistant new the products and I bought what I was looking for
23 april 2026
Svar från ProCook - Guildford
We're happy to hear that our shop assistant's expertise helped you find the perfect fry pan. We appreciate you taking the time to share your positive experience!
Excellent service friendly staff
17 april 2026
Svar från ProCook - Guildford
We appreciate you letting us know our staff was friendly and the service excellent; it means a lot to our team.
To experience, real customer value
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a stress into a good experience. I'll definitely be back when I move to kit out my new home. Great advocates for the business
22 april 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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