We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Se mer
Plats
Byt platsUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I told member of staff I was looking for cookie cutters took me directly to them. I said I was looking for other shapes suggested I looked on the clearance section and directed me there.
Very pleasant sales lady. Happy to let me browse around by myself. Understood what I was looking for when I described item. Took me to where it was and clearly explained improvements that had been... Se mer
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Storbritannien
4,8
Utmärkt
884 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ProCook - Gloucester
We appreciate you sharing your thoughts! We're so happy to hear you liked your purchase and found our sales assistant knowledgeable and pleasant.
I bought the wrong size tins
I bought the wrong size tins, they were returned and the right size bought in there place extremely easy and the staff were very very friendly and helpful
23 januari 2026
Svar från ProCook - Gloucester
We're so happy to hear that the return and purchase of the correct size tins was extremely easy! We're also glad that you found our staff very friendly and helpful.
Very helpful staff
Very helpful staff and friendly,explained items to us and there best uses.
15 januari 2026
Good quality and service
10 januari 2026
Svar från ProCook - Gloucester
We appreciate your positive feedback! We're so glad you think our quality and service are good.
New to air fryer Staff very good
New to air fryer Staff knew what accessories I needed and explained what not to do. very good shop
17 januari 2026
Svar från ProCook - Gloucester
We're glad our staff helped you with your new air fryer and accessories! We appreciate you taking the time to share your positive experience with us.
I wanted an in pan steamer
I wanted an in pan steamer. The lady there showed me the different steamers explaining that one was in the sale.
17 januari 2026
Svar från ProCook - Gloucester
We appreciate you sharing your positive experience with our team; it means a lot to us.
Perfect shopping experience
Staff extremely helpful, polite and attentive. Clean well laid out store either quality products. I have used Pro Cook for years.
12 januari 2026
Svar från ProCook - Gloucester
We appreciate you mentioning our helpful and attentive staff and the quality of our products. We're happy to hear you've used Pro Cook for years and enjoy our store.
Large choice of quality products
Large choice of quality products, well displayed. Prices reasonable for the quality. Would have liked a little more description of the product on its packaging: we wanted a PFA- free non-stick pan and had to ask to check, as we weren't sure whether the relevant display card described all the products on display, which didn't all look the same inside the pans.
11 januari 2026
Svar från ProCook - Gloucester
We're glad you appreciated our product selection and pricing. We appreciate your feedback regarding product descriptions and will consider ways to provide more clarity, especially about PFA-free non-stick pans, to improve the shopping experience.
Glacially slow ....
Slow to process online orders. Something I ordered on a Thursday (and I was reasonably hoping to receive five days later) still had the status of undispatched and in "processing" on day four following payment. Even if you pay an accelerated delivery fee (getting you DPD in lieu of Evri) the time taken to dispatch is still right out of a snail derby. Guys, you are up against a market dominated by Amazon next day delivery - do wake up and smell the coffee! I have a local Procook store that's ten minutes away, but they don't carry a lot of stock, which makes me wonder what's the point of that particular retail outlet.
12 januari 2026
Omdöme utan inbjudan
Svar från ProCook - Gloucester
We appreciate your feedback and are sorry your order's dispatch was delayed. We know quick delivery is important and are looking into how we can improve our processing times to meet expectations.
Pro Cook sell quality kitchenware
Pro Cook sell quality kitchenware. I purchased a Hand Blender, a veg peeler and can open. All three work better than any similar items that I have used over the years. The in-store staff and very helpful and courteous (Gloucester Quays). I thoroughly recommend Pro Cook!
10 januari 2026
Svar från ProCook - Gloucester
We're happy to hear that you find our kitchenware to be of great quality. It's great to know that the hand blender, peeler, and can opener exceed your expectations and that our staff is helpful. We appreciate your recommendation!
Gourmet Ceramic Non-Stick cookware set not for induction
Gourmet Ceramic Non-Stick Cookware Set 6 Piece
Only compatible with induction if you have a lot of patience. These saucepans take way too long to boil water.
Did an experiment, boiling a pint of water:
18cm gourmet saucepan took 5m 18s to boil, old 18cm enamelled steel took 2m 07s. Borrowed friend’s Ikea 18cm steel saucepan which took 2m 03s.
Tested the 16cm saucepan too - this took 11m 26s to boil a pint of water.
24cm frying pan was better at 2m 12s, but perhaps the larger base helps.
Overall, not impressed - yes they work with induction if you have enough time and patience.
They should not be sold for use on induction hobs.
5 december 2025
Omdöme utan inbjudan
Svar från ProCook - Gloucester
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Svar från ProCook - Gloucester
We appreciate your positive feedback! We're so glad you found our advice on the different products great.
I started using ProCook for its quality…
I started using ProCook for its quality and workmanship. The price is reasonable with a long warranty.. Staff are professional and helpful
16 december 2025
Svar från ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you find our quality and workmanship excellent and our staff professional and helpful.
Svar från ProCook - Gloucester
We're happy to hear that our shop keeper was helpful and pleasant! We appreciate your positive feedback.
Perfect milk saucepan
I needed a milk saucepan that would not burn the milk. I checked on line and the one from ProCook was recommended. I went to the store in Gloucester where I had good help and advice. The saucepan is perfect.
14 december 2025
Svar från ProCook - Gloucester
We're happy to hear that you found the perfect saucepan for your needs! We're glad our Gloucester store team could provide helpful advice. Thank you for your positive feedback.
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