We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Se mer
Plats
Byt platsUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I told member of staff I was looking for cookie cutters took me directly to them. I said I was looking for other shapes suggested I looked on the clearance section and directed me there.
Very pleasant sales lady. Happy to let me browse around by myself. Understood what I was looking for when I described item. Took me to where it was and clearly explained improvements that had been... Se mer
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Storbritannien
4,8
Utmärkt
885 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No quibble warranty 100%
Bought a battery operated pepper mill 5 years ago , with a 10y warranty … it failed. The item was all online with purchase date and was exchanged without a problem.. excellent service
14 december 2025
Svar från ProCook - Gloucester
We're happy to hear that the exchange process for your pepper mill was seamless! It's great to know our warranty service met your expectations. Thank you for your positive feedback.
Friendly helpful staff
17 december 2025
Svar från ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Svar från ProCook - Gloucester
We appreciate you letting us know that our staff was helpful and efficient. We are so happy to hear it!
A very pleasant and helpful lady helped…
A very pleasant and helpful lady helped me choose my product with ease
The shop was very clean and clearly secregated into different products for sale
11 december 2025
Svar från ProCook - Gloucester
We're so glad to hear that a helpful employee assisted you in choosing your product with ease. We appreciate your positive feedback regarding our clean shop and product organization!
I love my new enamel trays
I love my new enamel trays, the roast potatoes were the best I've done in quite some time. Looking forward to cooking our Christmas Dinner in them ❤️👌
15 december 2025
Svar från ProCook - Gloucester
We're happy to hear that you are delighted with your new enamel trays! It's great to know they helped you cook the best roast potatoes and that you're planning to use them for Christmas dinner.
Couldn't find what i was looking for
Couldn't find what i was looking for, the lady at the till knew exactly where to find the pot handle covers and saved me a lot of trouble
15 december 2025
Svar från ProCook - Gloucester
We're happy to hear that our team member was able to quickly locate the pot handle covers for you! We appreciate you taking the time to share your positive experience.
Svar från ProCook - Gloucester
We appreciate your positive feedback! We are so happy to hear you liked our good prices, helpful staff, and good choice of items.
Lovely inviting store
Lovely inviting store, with a great choice of wonderful products, with friendly and helpful staff.
15 december 2025
Svar från ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our store, products, and found our staff friendly and helpful.
Very helpful staff
14 december 2025
Svar från ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Christmas market shopping trip
Lovely friendly staff, very helpful, choose a nice knife, when I got home, it was just like staff said,
13 december 2025
Svar från ProCook - Gloucester
We're so happy to hear about your positive experience with our friendly and helpful staff! We're glad you found a nice knife that met your expectations.
Friendly helpful staff and good…
Friendly helpful staff and good selection of goods at a range of prices
13 december 2025
Svar från ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
PodPress Coffee Pod Recycler Grey
This product is made from inferior material and the brittle plastic snapped after first use. As a design it is functional but made from inferior material. ProCook quickly replaced the product but again the replacement broke at the handle (the first one broke at the plunger connection). I subsequently received a full refund.
My main criticism is the material. I would happily pay twice as much if the product was made from stainless steel or at least all the plastic replaced with metal. I note an earlier reviewer reported the same issue with the brittle plastic. I do not recommend this product.
On a positive side ProCook replaced the broken product and refunded me the money. I do suspect they know this is a poor product because any product testing would reveal the flawed poor quality material.
Robert Browne
23 november 2025
Omdöme utan inbjudan
Svar från ProCook - Gloucester
We appreciate your feedback and are sorry to hear about the issues with the product's material. We acknowledge your disappointment with its durability and that the replacements also broke. We've taken note of your comments regarding the material's quality and will share this with our product development team for future improvements. Thank you for bringing this to our attention.
Super heloful and knowledgable.
11 december 2025
Svar från ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
9 december 2025
Shop assistant very helpful and enabled…
Shop assistant very helpful and enabled me to get just what I wanted, which was actually sold out online.
9 december 2025
Svar från ProCook - Gloucester
We're glad you enjoyed your experience. It's great to know our shop assistant was so helpful in finding exactly what you wanted, even though it was sold out online.
Helpful staff who know the products
17 november 2025
Svar från ProCook - Gloucester
We're glad you found our staff helpful and knowledgeable. Thank you for your positive feedback; it means a lot to us.
I had an issue with an item bought…
I had an issue with an item bought nearly a year ago that has a 10 year guarantee. The staff were friendly and excellent at replacing the item although I no longer had the receipt. I had given my email address on purchase and they were able to track the purchase. Great customer service.
19 november 2025
Svar från ProCook - Gloucester
We're happy to hear that our staff provided excellent service by replacing your item, even without a receipt. It's great that we could track your purchase using your email. Thank you for your positive feedback!
Svar från ProCook - Gloucester
We're happy to hear that you had a great experience with our customer service and value. Thank you for your positive feedback!
Extremely helpful and friendly staff at…
Extremely helpful and friendly staff at Gloucester Quays. Even finding a way for me to transport heavy package home. Nothing was too much trouble. Will definitely be shopping there again! Very happy customer.
16 november 2025
Svar från ProCook - Gloucester
We appreciate your positive feedback regarding our staff at Gloucester Quays. We're happy to hear that they were helpful and accommodating, and that you had a great shopping experience.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.