Principle Estate Management Omdömen 

658
•
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We are new to Principle after many years of average to poor estate management. This company so far has been a breath of fresh air. Phones answered promptly, friendly and helpful people and an organisa... Se mer

Betygsatt 1 av 5 stjärnor

Bad communication and wholly untrustworthy. Doesn’t respond to emails, doesn’t follow through with agreed works, the manager screens/ignores calls from leaseholders. Refuses to clarify... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ross understood me and my urgency. He was professional yet friendly. The process from enquiry to contract sign-off and handing over the keys was seamless. Highly recommend the organisation based... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Neil and Courtney have been brilliant — super quick replies, efficient with everything, and great communication. Really happy with how they’ve been managing my 2‑bedroom flat.

Företaget har svarat

Företagsinformation

  1. Fastighetsförvaltning

Skrivet av företaget

We are award-winning property management specialists operating throughout the UK. We care about people, not just properties and we’re committed to positively impacting the everyday lives of those in our communities.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

658 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 91 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(658)

282 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

I would like to express my heartfelt…

I would like to express my heartfelt thanks to Ross, Courtney, and also Rachel for all of your support in helping me find a house where I can start a fresh chapter in my life. Your kindness, patience, and encouragement throughout the process have meant more to me than words can express. I'm truly grateful for everything you've done, and I couldn't have done it without your help.

Thank you for helping make this new beginning possible.

30 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Ross, Courtney, Rachel & the team

Betygsatt 1 av 5 stjärnor

Avoid

Awful company, worst then the last who were terrible!

Add extra charges to maintenance bill without being done. Also extra charges not related to the building.

Dont listen to concerns. Has been break ins to the building and nothing improved regarding safety issues.

Dont complete maintenance jobs, leave the building unsafe and broken main doors and gates broken for over 3 years.

Would highly avoid. All they care about is money and not about residents or their safety.

7 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Hi there and thank you for your feedback. We would like to investigate this as quickly as possible. Please email bbeasmore@principleestate.co.uk which will enable us to investigate further.

Betygsatt 5 av 5 stjärnor

Helpful Staff

I was working at Southside and didnt know the place at all as it was my first time i had ever visited. There was a really warm welcome from a guy called Steve.
Helped me loads with getting around the area. Full of knowledge of the site and local area.
Never caught his surname but genuinely helpful and made my life so much easier.
Thanks

30 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Betygsatt 5 av 5 stjärnor

Very friendly welcome from Steve great…

Very friendly welcome from Steve great guy very helpful

18 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Betygsatt 5 av 5 stjärnor

while at Southside i received a really…

while at Southside i received a really friendly welcome from Steve and he was very helpfully as it was my first time working there i felt so comfortable and had a lovely experience

22 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Betygsatt 5 av 5 stjärnor

⭐️⭐️⭐️⭐️⭐️

Steve at southside is always friendly and helpful. 5 stars all round!

1 juni 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Betygsatt 5 av 5 stjärnor

Prompt and professional services

Prompt and professional services. Nice experience working with Aliyah and Stacy.

20 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Aliyah, Stacy & the team

Betygsatt 5 av 5 stjärnor

Its great to have jemma and antonio…

Its great to have jemma and antonio looking after our building. They are super helpful and respond quickly when there's a problem. We're very thankful for their hard work.

22 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Jemma, Antonio & the team

Betygsatt 5 av 5 stjärnor

Sophie and the team are super…

Sophie and the team are super responsive to any issues that came up(if any) and super accommodating to me for my whole stay. The location is perfect for me, near work and uni and not far from the train station, i really can’t complain.
The flat itself is spacious, more than enough for me and my girlfriend when she stays over too :)

20 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Sophie & the team

Betygsatt 5 av 5 stjärnor

Lettings experience

I have viewed a property with Ross and now I will be moving in. Courtney has dealt with paperwork. Communication and service has been good. Both are friendly and helpful.

17 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Ross, Courtney & the team

Betygsatt 5 av 5 stjärnor

5 stars – excellent service

I had an excellent experience with Principle Estate Management. The team was professional, responsive, and efficient. A special thank you to Aliyah Lowe and the Credit Control team for their outstanding customer service.
Thank you, Aliyah and the entire team, for your support and professionalism.

16 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Aliyah & the team

Betygsatt 1 av 5 stjärnor

1 star because I can't put any lower

Glad to see the back of them, nothing but a bunch of con men and women.6 years of constant excuses lies and broken promises. Made a nice affordable complex an expensive dump. Every year the fee goes up and their absolutely pathetic service goes down. The cleaner is a joke total waste of time so is the apparent window cleaner. Took 7 months to get a dangerous paving slab fixed and was only fixed once my elderly father in law tripped on it and threatened them with legal action. Even then the idiots they hired took 3 attempts to do it right and has already started to come lose yet again. Had years and years of useless property managers taking over from eachother and some how being more useless than the one before although the most useless of them all by a massive margin was Sarah Jane Templeman . A company that genuinely couldn't care less about the property they 'manage' (using that term very loosely) or the people that live in there. For years they tried telling us we were the only ones with issues with them yet we have recently found out it was never the case with pretty much everyone who actually owns their flat sick to death of them too. Something you can clearly see in the real reviews where they are given 1 star and not the fake clearly done by staff members or family ones. A truly horrible company who I hope I never have to deal with ever again. As for your pathetic response you didn't just let us down on this occasion you let us down the whole time you had the property. A real mystery to me how you are allowed to continue to call yourselves a management company. Good riddance and I pity the poor people still unlucky enough to have you

14 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

We are sorry to hear you are disappointed with the services provided. We do aim to provide the best service however it is clear that we were unable to turn matters round for you in a timely manner, we also acknowledge the frustration caused when a change of property manager occurs. The issues of the slab were eventually resolved 20 May 2026 and we apologise for the lack of attention from the contractor that originally visited to repair the slab. During these repairs we did endeavour to keep you and your wife updated to assure you of our intentions to resolve the matter and provided a full update and apology. We’re sorry you had a bad experience on this occasion.

Betygsatt 5 av 5 stjärnor

very smooth and fast…

We had a very smooth and fast transition. The team made sure things are working in tge house well. Great company! Highly recommended!

1 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto the team

Betygsatt 5 av 5 stjärnor

Great from the start of viewing to…

Great from the start of viewing to receiving keys to my property 😀
Ross was very helpful friendly & always available by phone whenever needed nothing was too much trouble for him. Made me feel at ease answering all my questions he went above & beyond nothing was too much trouble excellent experience from start to finish. I viewed a lot of properties beforehand & knew from meeting Ross he was a great agent highly
recommended 👌 Thank you so much your a star 🌟 I am very happy 😊

8 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Ross & the team

Betygsatt 5 av 5 stjärnor

Romana

I had a great experience with Principle Estate agents and in particular Rachel has been an amazing person.
She is very dedicated, friendly, approachable and would always respond to and resolve all queries very quickly.
Thank you Rachel for making my stay at Malt close a memorable time of my life.

8 juli 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Rachel & the team

Betygsatt 5 av 5 stjärnor

Brilliant from the start

Brilliant from the start, applied for a viewing and Ross was on the phone in a hour to arrange something! Ross was always on the phone answering all my silly little questions and helping me get the support I needed, Ross and Courtney went above and beyond and me and my little girl are now settling in to our new home thank you all. Will be recommending principle estate management to friends and family

26 juni 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Ross, Courtney & the team

Betygsatt 5 av 5 stjärnor

Excellent company very efficient staff…

Excellent company very efficient staff was excellent , Steve at southside was excellent top man looked after all our needs , 5 star service

25 juni 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Betygsatt 5 av 5 stjärnor

Steve at Southside was extremely…

Steve at Southside was extremely tentative to our needs while on site.

27 juni 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

Betygsatt 5 av 5 stjärnor

We own 2 apartments in a building…

We own 2 apartments in a building managed by this company, so far I can say the team onsite provide a great service. They run security patrols, ensure the common areas are clean and tend to needs quickly. The concierge team are professional and helpful. Steve in particular has helped us navigate settling into the building by providing useful information and general assistance when required. We have been happy overall.

8 juni 2026
Omdöme utan inbjudan
Logotyp för Principle Estate Management

Svar från Principle Estate Management

Thank you for your feedback, it's much appreciated! We will pass your comments onto Steve & the team

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