Prague Airport Omdömen 

Simply the worst, most disorganised airport in the world, with the rudest border control and staff generally that I ever met. Management clearly don’t give a damn. We come in and spend our hard earned money and are treated like third class citizens. Truly disgusting! Give yourself a lot of time for long, disorganised waits for everything. Don’t relax as there is always another queue to join with some more rude staff!

Che i cechi non siano dei simpatici educati lo sappiamo da tempo...
Io che a Praga sono di casa da diversi anni vorrei descrivere la mancanza di professionalità e gentilezza da parte del servizio di sicurezza.....mi hanno fatto aprire lo zaino e con maleducazione come se fossero infastiditi mi hanno gettato il contenuto un po in terra e altro nel contenitore....creandomi dei problemi ha dei prodotti alimentari che avevo acquistato e che per legge potevo trasportare....
Sono rimasto impassibile di fronte a questa signora che non mi ha rivolto una parola di scuse ..una vera vergogna ...forse una buona dose di ottimismo e educazione sarebbe opportuna....
Comunque se é così...così la prendiamo
Voto insufficienza totale

We've known for a long time that Czechs aren't the nicest and most polite people...
I, who have been a regular in Prague for several years, would like to describe the lack of professionalism and kindness shown by the security service. They made me open my backpack and, rudely, as if annoyed, threw the contents partly on the floor and partly in the container. This caused me problems with food products I had purchased and which I was legally allowed to carry.
I remained impassive in the face of this lady who didn't offer me a word of apology... a real shame... perhaps a good dose of optimism and politeness would be in order...
Anyway, if that's the case... that's how we'll deal with it.
Grade: Total failure.

It takes less time to fly from Uk to Prague than it does to get out of the airport. Terrible place. Go somewhere else.

You're not welcome here. I've never encountered a more unfriendly and nitpicky attitude at any airport. VAT refunds are impossible from the staff. They treat you like you're trying to rob the presidential palace. Drinking fountains are only available up to security. After that, you can only buy water. Your European passport is checked four times before departure. It's a beautiful country, but the airport staff ruins the whole experience.

Travelled to Prague Airport on 11th December 2025. On arrival we waited for over 25 minutes to scan our passports at the automated machines then another hour to get through passport control. Thankfully they opened the non EU desk to all passports and we were moved there or we’d have been at least another hour. On return 4 days later the experience was ok until we got to the x-Ray security at gate A7. There had just been a staff change over and a younger team of staff took over, mainly female. Unlike the previous shift who appeared to be helpful we found this team (who were very young) rude and abrupt and it was obvious they were out to wind people up. Very unprofessional, immature and unhelpful - barking one word commands etc. Wouldn’t hurt them to say please and thank you now and again. They asked me to open my case by shoving it in front of me and snapping “open”. I have no idea what they were looking for as all they could do was roll their eyes to eachother and smirk while they rifled through my bag. We sat and watched as most female passengers were made to remove their shoes and two security girls could be seen clearly making fun of older people trying to get her shoes back on. Not a pleasant experience but thankfully didn’t put a downer on our trip. Terrible customer service.

Horrific experience with this airport !
No format at all , mile long queues just to get to border control and to collect your baggage! There are people constantly pushing in and the passport control officers haven’t got a care in the world about people waiting and are incredibly slow ! We waited 3hours just to get to passport control and to collect our luggage , it’s an absolute joke!
Every stage in this airport is back to front. You are searched and your bags are checked at your gate so therefore can’t buy food or drink until you get on your plane unless you get it put into a separate plastic bag, but this does mean you have to wait till you board to eat or drink. Otherwise it will be taken off of you . I can safely say I will not be returning to this airport and a lot of changes needs to take place!

The biometric system is a complete shambles. Queues of 2 hours to get through, the staff look defeated and the organisation is the worst I have ever seen.
Allow 2-3 hours to get past passport control.
Would not visit again due to this experience.

This is by far the worst experience we have ever had at any airport.

Flight took just over 90mins which was all well and good, but to get through passport control took 3hrs of queueing!!! Nearly everyone going through the non EU passport control had to have finger print scans, and photo taken. Absolutely no help and direction by the airport staff at all.

Do not use the self service machines to scan passports and finger prints, it's an absolute waste of time as you still have to que up and go through the non Eu passport control. Just head straight for the que.

Please be aware it is the same chaos coming home as well. To check your bags in and get through passport control, will take you 3-4 hrs!!! If you get there 2hrs before you will miss your flight!!!

Absolute chaos!!!!!

Horrendous experience, 15 minutes wait to get on the new EU system. Then we have been queuing an hour and no site of the exit yet. Won't be travelling here again.
No organisation.
No support.

Had to wait over 1 hour to be processed . No communication or organisation . Very slow , very poor. Passport control the slowest in the world for sure . Please give yourself enough time . Just as well Prague is an incredible city otherwise I wouldn’t avoid this airport

We arrived and it took 2.5 hours to get from the plane through passport control to the taxi who had to wait as we had already booked it and was not happy as were we!! It was absolutely ridiculous, the queue to go through passport control went on forever, literally 1 mile or more long queuing past all the shops and duty free, round the bend and kept going, we couldn’t believe it. The worst airport we have ever been to. It seems when lots of flights arrive at the same time they can’t cope even though they have machines now, you still have to queue after the machine to see a person to check your passport, what was the point of a machine??? Unfortunately this completely ruins everything else as the rest of the airport is ok. It almost takes away the want to visit Prague and warn people away but luckily it is a fantastic place to visit. Just be mindful you may have a very long wait for passport control.

There is a new system in place were you check yourself in. It was a free for all. Nobody helped, we all helped each other. After standing in another queue to do it all again with an actual person a lady behind me told us we could go to another window because we had a British passport. After 2 hours we went out for a taxi. He charged us 2400czk instead of 1000. Once in Prague it was fine. This was my 2nd visit but i won't be going again.

Easily the worst airport I have been in EU. Rude staff, long queues and a poor layout. Security checks at gates means you can’t relax before you flight and an awkward system of navigation around the airport.

After an hours wait in the non-EU line I was greeted by the most obnoxious, ignorant and rude Passport control officer. Before I could speak he said “Do not speak, you are a third class citizen in my country, you are a stranger, you are not in the EU” Unfortunately I couldn’t reply how I wanted to because I would of been sent straight back home, but really? Disgusting attitude.!!

Bag of shite
Waited one hour for our baggage

1 hour queue

Information poor, coffee shop staff rude
Unable to access the loo from area A 8
Was told to exit security and go back through security again.

Very rude staff
Our flight was cancelled and nobody did anything to help us.
They told us we should previde our own accomodation, they didn’t tell us where we could eat.
There was a plane with 5 free seats but they didn’t let us board it… just an awfull experience!!

It was ok, not much space to relax at. Little space to charge gadgets.

Very strange airport 🫣😂checking security is really weird ,,, at the end of gates.., not like all in Europe 🫣passport checks near gates are like police office ,,, not very friendly and private place … just shouting all over place… 😬felt really not welcome at the end of the trip 😥sad as city was beautiful!
Priority people finished start going to front been sent back after 1 min asked to come through 🧐
Flight was on 15.05 7:40 to London Stansted :(