Between admin and staffs should be in a line. Booking time and the staff was confusing our schedule. But anyhow, everything was very good. The consultant is very good and the people who put on the pan... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First of all, your consultant Andrew was most knowledgeable and helpful in assessing our technical requirements. you. your technicians were fast, efficient and friendly thank you for a splendid res... Se mer
Företaget har svarat
Dan was great and informative. He was able to explain the cost in layman's terms. The trade boys for installation were very polite and worked very hard to get the job completed efficiently. The office... Se mer
Företaget har svarat
Boys were good. Got there an hour earlier that I was told which was fine I had just planned to go do something before they came. They looked like they were finishing up I asked about solar hot water t... Se mer
Företaget har svarat
Företagsinformation
- Solenergiföretag
- också i
- Elingenjör
- Energiutrustning och -lösningar
- Leverantör av förnybar energi
- Leverantör av solenergiutrustning
- Solcellsanläggning
Skrivet av företaget
We are a 16-year-old, independent, family-owned, CEC Retailer solar business covering the East Coast of Australia. All of our Installation Teams are employees of PowerSmart Solutions. Our Installations come standard with a 30-year workmanship warranty. With sales and service outlets in Wollongong, Sydney, Newcastle, Yatala, Rockhampton, Mackay, and Townsville, local service is very close at hand. Service and backup are what we specialize in. We strive for customer satisfaction with every customer we see.
Skrivet av företaget
Kontaktuppgifter
44 Transport Street, 4207, Yatala, Australien
- 1300800963
- errolc@powersmartsolutions.com.au
- www.powersmartsolutions.com.au
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient and seamless Powersmart representative Jay was…
Powersmart representative Jay was professional, informative and efficient in actioning our purchase.
13 oktober 2025
Svar från PowerSmart Solutions
Hi Bronwyn,
Thank you so much for your wonderful feedback! We’re delighted to hear that Jay provided a professional and seamless experience throughout your purchase.
We’ll be sure to pass on your kind words to him — he’ll be thrilled to know his efforts made a positive impression.
Thanks again for choosing PowerSmart, and we’re glad to have you as part of our energy community!
Power smart solar and battery
I organised a consultation with multiple companies, power smart were very helpful at explaining what was needed for what I wanted to achieve. Instal was easy and they consulted with me before doing anything and if they saw a better way of doing things they discussed it and let me make the final call. Since getting up and running I haven’t used anything from the grid, which is what I was aiming for. System is doing exactly what they said it would.
14 oktober 2025
Svar från PowerSmart Solutions
Hi Richard,
Thank you so much for sharing your experience — we really appreciate your kind words! It’s great to hear that the installation went smoothly and that your system is performing exactly as expected.
Our team always aims to make the process clear and collaborative, so it’s wonderful to know that approach made a difference for you. And congratulations on achieving full energy independence — that’s a fantastic result!
Thanks again for choosing PowerSmart and for taking the time to share your feedback.
Svar från PowerSmart Solutions
Hi Kathleen,
Thank you for your feedback! We’re thrilled to hear you’re very happy with your installation.
Professional work
Guys were on time. Tidied up after themselves and the installation was very professionally done. Thank you.
8 oktober 2025
Svar från PowerSmart Solutions
Hi Janelle,
Thank you for your feedback! We’re glad to hear our team was punctual, left everything tidy, and completed your installation professionally.
From the start I did not have to chase…
From the start I did not have to chase people up if I asked a question it was answered that day.
Lots of information and time spent explaining what how and why.
Installers where professional understanding and informative.
The product is working so well and everything is as it should be.
Could not ask for better service.
Thank you.
14 oktober 2025
Svar från PowerSmart Solutions
Hi Patricia,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was responsive, informative, and professional throughout the entire process. It’s fantastic to know your system is working well and that you’re happy with our service.
We really appreciate you taking the time to share your experience!
Svar från PowerSmart Solutions
Hi Simon,
Thank you for your feedback! We’re glad to hear you found our service professional from quote to installation.
There’s just one thing that doesn’t…
There’s just one thing that doesn’t give you a five. There is no training on how to get the most out of your sola and battery
6 oktober 2025
Svar från PowerSmart Solutions
Hi Elaine,
Thank you for your feedback and for your positive rating — we really appreciate it!
Our install team always runs through the key operating and safety features of your solar and battery system. The good news is that the usage is very automated — the battery automatically stores your excess solar power and supplies it when your panels aren’t producing, such as at night or on cloudy days.
If you’d like a more detailed walkthrough or some tips on how to get the most out of your system, we’d be more than happy to arrange a follow-up call.
easy to deal with and staff are…Happy saver
easy to deal with and staff are friendly and professional
7 oktober 2025
Svar från PowerSmart Solutions
Hi Diana,
Thank you for your feedback! We’re delighted to hear that our team was easy to deal with, friendly, and professional.
Not happy mrs bulic That we didn't get a contract to sign
That we didn't get a contract to sign, we have had it put in the wrong spot on the house as it doesn't cover the shed eg. gates, pump . Ps no connection for mail box he received over.
7 oktober 2025
Svar från PowerSmart Solutions
Hi Darne,
We’re really sorry to hear that you’re not fully satisfied with your experience. We always aim to ensure every customer receives clear communication and proper installation placement.
We’ve just emailed you a copy of your signed contract from July. An electronic copy was also sent to your email at the time of signing — it may have gone to your junk or spam folder.
Please don’t hesitate to contact us if you’d like to discuss the installation location or any other concerns. We’re here to help make sure everything meets your expectations.
Install was great
Install was great. Quick and really good workmanship. Just a bit disappointed with not completing the APP monitoring setup… still to this day hasn’t been set up Correctly. We received a print out how to set up the App. But TBH it should have been done at installation.
30 september 2025
Svar från PowerSmart Solutions
Hi Ian,
Thank you so much for your kind words about the installation — we’re glad to hear you were happy with the workmanship and efficiency of our team.
We completely understand your frustration about the app setup and agree it should have been completed during installation. The good news is that your app is now fully set up and ready to go.
We appreciate your patience and feedback — it helps us improve our service for future installations.
Prompt to deal with
Prompt to deal with, installers arrived on the day & completed the job, they also left the premises clean & tidy.
22 september 2025
Svar från PowerSmart Solutions
Hi Mark,
Thank you for your feedback! We’re glad to hear our team was prompt, completed the installation efficiently, and left everything clean and tidy.
Everything was installed neat and tidy…
Everything was installed neat and tidy up and running by the end of the day and explained how it works
29 september 2025
Svar från PowerSmart Solutions
Hi Tony,
Thank you for your great feedback! We’re delighted to hear that your installation went smoothly, was completed neatly, and that our team took the time to explain how everything works.
We really appreciate you taking the time to share your experience and for choosing PowerSmart Solutions.
Everything went smoothly
Everything from first contact to being shown the fitted system and how it all works went smoothly. The team were respectful and professional.
30 september 2025
Svar från PowerSmart Solutions
Hi Kat,
Thank you for your kind feedback! We’re delighted to hear that everything went smoothly and that our team was respectful and professional throughout the process.
The whole process has been terrible
The whole process has been terrible. From the salesperson measuring and advising where the system to go to then being told by the installer that it can’t. Then the batteries were installed but couldn’t be completed because they brought the wrong equipment. Then another person came and had to re-wire a lot because it wasn’t done correctly, and then a technician turns up and says he has been asked to check a fault which he couldn’t find and the very next day we get an email saying there is a fault and we need to check the wiring and switch everything off. The batteries are supposedly one of the best on the market which is part of the reason we went with this company but the service is ridiculously poor. One more fault or issue and I’ll be requesting the system be removed at their cost and not mine.
29 september 2025
Svar från PowerSmart Solutions
Hi Donald,
We’re very sorry to hear about your experience and the issues you’ve faced throughout the installation process. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Your feedback is important to us, and we’d like to review your case in detail to ensure everything is resolved properly. Could you please contact us directly at 1300800963 or errolc@powersmartsolutions.com.au so we can arrange for a senior technician or service manager to follow up with you as a priority?
We truly appreciate your patience and the opportunity to make things right.
Kind Regards
Errol
PowerSmart Solutions is a great company…
PowerSmart Solutions is a great company to deal with. The sales team were very efficient and pleasant and happy to answer all my questions.
Once I had decided to go ahead, the main office had an instillation team here, in a couple of days. They did such a good job and my new battery is working perfectly!
29 september 2025
Svar från PowerSmart Solutions
Hi Rosie,
Thank you for your wonderful feedback! We’re thrilled to hear that our sales team was helpful and efficient, and that your installation went smoothly. It’s great to know your new battery is working perfectly — we really appreciate you sharing your experience!
Complete replacement of solar system plus battery
All PowerSmart contact staff were very courteous, prompt in reply and explained this technical product in understandable manner.
23 september 2025
Svar från PowerSmart Solutions
Hi Peter,
Thank you for your kind feedback! We’re delighted to hear that our team was courteous, prompt, and able to explain your solar and battery system in an understandable way.
We really appreciate you taking the time to share your experience!
Highly recommended
We found power smart solutions very helpful, knowledgeable, very friendly from emails to initial meeting to the installers, and most importantly they get back to you the communications was awesome,
Thanks heaps
Paul and Kylie Ellis
23 september 2025
Svar från PowerSmart Solutions
Hi Paul and Kylie,
Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful, knowledgeable, and friendly throughout the whole process. Great communication is very important to us, and we’re glad it made your experience seamless.
We really appreciate your recommendation!
Excellent customer service and made…
Excellent customer service and made everything easy to understand
29 september 2025
Svar från PowerSmart Solutions
Hi Eric,
Thank you for your feedback! We’re delighted to hear that our team provided excellent customer service and made everything easy to understand.
Excellent customer service
Excellent customer service. Easy to organise. Really nice tradies who know what they are doing!
23 september 2025
Svar från PowerSmart Solutions
Hi Melissa & Matthew,
Thank you for your kind feedback! We’re delighted to hear that you found our customer service excellent and that our team was knowledgeable and friendly.
The service from beginning including…
The service from beginning including installation has been great.
The let down has been the after sale service and assistance with connecting the app.
Still waiting for assistance.
29 september 2025
Svar från PowerSmart Solutions
Hi Tammy & Phil,
Thank you for your feedback and for sharing your experience. We’re really pleased to hear you were happy with the service and installation — that means a lot to us.
We’re sorry to hear you’ve had trouble getting assistance with connecting the app. That’s not the level of after-sales support we aim to provide, and we’d like to get this sorted for you as soon as possible.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.