Although I've had many issues with POPtelecom and wouldn't recommend them, Josie has been so helpful in assisting me to resolve these issues. Fabulous, clear communication and she really took her time... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I needed some assistance with setting up my router and Mark was fantastic. Not only did he follow up on behalf of the company with my request for a 9am call so I could WFH without connectivity issues,... Se mer
Watch your bill carefully. If they can they will add charges you weren't aware of. So far they've added "broadband assurance" to cover faults one the router which I had removed but they then added "la... Se mer
Picture this: today is your switching day. You have an important virtual meeting involuntarily slotted into your calendar for 09:30, but by 09:05, you still have zero internet access. What do... Se mer
Företagsinformation
Skrivet av företaget
POP telecom
Kontaktuppgifter
PO Box 12927, CM4 9YW, Ingatestone, Storbritannien
- 03435386611
- customer.service@poptelecom.co.uk
- www.poptelecom.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cherry provided excellent service
Cherry provided excellent service, resolving the issue quickly and efficiently.
Cherry was very helpful and patience…
Cherry was very helpful and patience trying to get the internet back on as I am not a whiz kid with computers. I would not have any qualms about talking to her again. She deserves a gold star for her patience
Chris was really patient with my lack…
Chris was really patient with my lack of technical ability. Although my issue could not be fixed (new router required) i had confidence in his ability to provide excellent customer service.
Prompt answering
Prompt answering, resolved the problem straight away.
Love pop telecom cris I think his name…
Love pop telecom cris I think his name was sorry if I didn’t catch it properly always help when you need it and explains everything you ask and I tell family and friends to go with them aswell keep up the great work outstanding amazing 😊
What service
What service! Problem with incoming line at 12.30 today reported to Andrew and all mended by 16.00. A big thank you.
Speaking to Andrew for a complete reset…
Speaking to Andrew for a complete reset of router and connection to my printer. He was the most patient and knowledgable guy I could wish for. Have been with Pop Telcom for 20 years and always had great , instant, service.
Second time I have required technical…
Second time I have required technical support, second time I had a very satisfactory experience. I happened to get Alfred on both occasions and he was superb.
Customer service and Cris was super.
Customer service and Cris was super.
Chris was very professional and very…
Chris was very professional and very helpful, these days that means a lot to me as many companies are not so friendly or caring. Thank you
Andrew was very helpful today and…
Andrew was very helpful today and managed to fix the issues I was having with setting up the router. thank you!
Quick call with customer service had…
Quick call with customer service had the issue sorted in no time. Thanks Alfred.
I arrived home after a serious illness…
I arrived home after a serious illness contacted pop telecom to sort out my unpaid bill and within 5 minutes the situation was completely sorted . I would like to thank cris for his support
Cris was great
Cris was great, so helpful and understood my issue and resolved it really quickly
Recently started using Poptelecom and…
Recently started using Poptelecom and the customer service with Alfred was excellent. Very happy with the service I received.
5/5 Stars – Excellent service over the phone!
Just got my internet connection sorted over the phone with Pop Telecom and I couldn't be happier. Cris, who helped me set everything up, was extremely helpful and polite. While there was a bit of a challenge with pronunciation and a poor line, we worked through it easily together and everything got sorted out perfectly. Great service—highly recommended!
Good service
I had an issue with my landline and couldn't receive calls at first but this was dealt with promptly by Alfred on Monday. He was polite and efficient and the service has been fine since.
I clicked on the button 'Live Chat on…
I clicked on the button 'Live Chat on line' and it was answered straight away.
I had a query on my first invoice and spoke to PAZ who in turn passed me onto Alfred who explained in the fullest detail how my invoice prices were made up.
He was very knowledgeable and I am now very happy.
Would recommend 80bps Fibre as it's a good price.
Once again Alfred was very helpful in helping me change my log on Password. Well done.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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