POP telecom Omdömen 

Josie was extremely helpful, solving our loss of telephone and Wi-Fi very professionally and promptly, getting back when she said she would, and everything else you could hope for. She also responded when I asked her to be clear and realised I wasn't very confident with these technical matters.

Chris was very helpful and professional which really does make a change these days.

Very poor service. A speed test of the supplied equipment showed a download speed of less than 1Mbs. Despite calls to them the service showed little improvement so i cancelled them and then had an enormous bill for cancellation. Thoroughly unprofessional verging on outright fraud. Avoid them.

1/5 stars — Told they'd action my request, then blamed me for trusting them

I signed a two-year contract with Pop Telecom. The paperwork gave me no option to choose my go-live date, and I was later told by message that it would go live on the 16th. Since this would have meant incurring cancellation fees with my existing provider, I contacted their live chat support and specifically requested the go-live date be delayed until the 22nd to avoid this. The advisor confirmed they would action this, and I left the chat satisfied that it was sorted.

Today, the 16th, my service went live anyway. I contacted live chat again to ask what had happened. The first advisor told me there was no record of my request at all. When I pushed back and explained I'd had a direct conversation with an agent who agreed to make the change, they then changed their story — suddenly they did have a record of my request, but claimed it had never been actioned, and told me that because I had no written confirmation, I shouldn't have assumed it would be done.

So in the space of one conversation, I went from "we have no record of this" to "we have a record, we just didn't do it, and that's on you for assuming we'd follow through." Neither of those is acceptable, and they contradict each other.

If you deal with Pop Telecom, get everything in writing — nothing, including their responses to customer requests, seems reliable unless you have it in black and white. Very poor customer service experience.

Keep well clear of these chancers, in my years experience with them I can't understand how they are allowed to run as a broadband provider!

Mark at Customer Service was very helpful, well done.

Very quick response and as a result issue resolved,

Mark answered our call immediately and sorted out the problem. He was very calm, patient and helpful, a credit to your company.

Andrew was excellent in every aspect, his patience was unfaltering I am delighted to say he got our broadband up and running again without issue!!! Thankyou Andrew!!

Josie was very very helpful today. Excellent service, thankyou! So far, 5stars for Pop Telecom and 10 for Josie. Hope you get to the Phillipines soon!

Swun was fantastic today, quick to answer, fixed intelligently and efficiently, many thanks, so glad I moved over to this isp.

Abysmal service! I have had little to no internet since 16th August. POP Telecoms customer service is shocking, I've never experienced anything like it. I have called them pretty much every day since the internet started not working and have consistently been fobbed off. Before Openreach were even contacted I was told that I needed a new router but to send this out I had to pay £80 and send back the old one, why would I do that when they state the property is there's I was then offered to pay an additional £2 for some kind of insurance - a total con. No other decent company would be charging this they would just swap the router . They wanted me to stay in all day for Royal mail to collect and inspect my old router which is not something Royal mail do. After an hour arguing this with Mark they agreed to send a pre payment order to send back. New router arrived 4 days later and internet still not working. Openreach instructed to come so had to take another day off work. Openreach couldn't fix the problem and say it is POP Telecom not working. Since 16/08 I have been back and fourth with the technical team who simply do not have a clue Chris and Alfred are a pair of idiots. They speak to you in a condescending tone and constantly say we can't update you as we are waiting on an update from Openreach. There seems to be no urgency and I just keep being told to bear with them and they are sorry for the issues, but rest assured they will fix it. I sent an email complaining about the issues and lack of help from their team on 27/08 but to date have received no response to this email. I emailed a second complaint on 09/09 and no response to that. I have looked to reporting them with the communication ombudsman but surprise surprise when I typed in their company name it was not recognised so unable to log a complaint. Last night when we called POP Telecom again to say that the internet is still not working we were told they need to wait for Openreach to update and just to monitor it. We have wired up our TV to the router as advised by BT but get a pixelated picture and then this also cuts out. Can't join the Wifi on the TV, phones or Laptops or the ring doorbell so there is obviously a very clear problem. I'm sick of being fobbed off by these clowns. I appear to be in contract with them until Jan 2028...... I think not! My Direct debit is being cancelled and I will be going elsewhere. As they have not provided me with a service for almost 30 days they don't have any chance of getting me to pay an early exit fee. Avoid at all costs!!!!

Horrible horrible service. Took money MULTIPLE TIMES from my account weeks before my so called go live date. Which came and went and still haven’t received so much as a router. Will be reporting FRAUD to my bank in order to try and reclaim my money back.

I’d suggest you use a more REPUTABLE provider such as Virgin Media or BT. Definitely worth the few quid more not to be STOLEN from.

If I could give no stars then I would. Absolutely useless company. My elderly mother-in-law (88yrs) agreed to another contract with this company but this time she had to change to the digital landline. Well, I have already changed over (I’m with BT) and I had no problems whatsoever. However, she’s had nothing but trouble. Calls will just cut off or there will be no phone line at all. I’m a power attorney for her so I have been trying to sort this but after so many attempts this problem still keeps recurring. The latest is that she was told she’d need to get a new handset. I checked online to see if her phone make/model was compatible with the digital line and it said yes. I’m at my wits end trying to get them to sort this once and for all. Shes literally paying for a service she’s not getting and that’s just not good enough. DO NOT USE THIS COMPANY!

PopTelecom escalated my bills from £28.90 to £54.28 over two years. I have written a formal complaint and they have not acknowledged it. On phoning, I am promised a call back which never comes. They owe me £272.

Andrew was a great help and reconfigured my broadband in quick time

Excellent service from Josie. She was professional, helpful and above all patient.

After having bad experience with other people at Pop Telecom. Trying to sort my new router out with my digital phone line. Josie was very helpful, listened, explained what she was doing and fixed the problem finally

Josie was very helpful & patient with me as I struggled with Poptelecom's bizarre IT system & password nomenclature