Poparide Omdömen 

457
•
TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

They don't have proper customer support only they do AI chat which take 24hr to get a reply, also some delivers are packing too many people in one car which is so uncomfortable

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great app that connects people and helps save lot of single trips... Great chats and great experiences while making extra bucks 😃

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Betygsatt 5 av 5 stjärnor

​I booked a ride for my family (3 people) from Sun Retreats Sherkston Shores to Toronto. Eng went completely above and beyond for us! When our checkout time unexpectedly changed to 11:00 AM, he gene... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

L'appli Poparide est super efficace pour communiquer rapidement entre conducteur et passagers.En tant que conductrice, je contrôle précisément tous les détails des heures, points de rencontre, nombre... Se mer

Företaget har svarat

Företagsinformation

  1. Transporttjänst

Skrivet av företaget

Poparide is a carpooling platform used by over one million members to share rides between cities across Canada. Whether you’re commuting for work, heading to school, or planning a weekend getaway, Poparide helps you travel affordably and reliably. We verify every driver’s licence, display ratings and reviews for both drivers and passengers, and use a secure online booking system with upfront pricing—so you always know what to expect. Our friendly support team is available 7 days a week to help whenever you need it. Download the app on iOS or Android, or book directly from the Web. With Poparide, you can feel confident every step of the way.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

457 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(457)

291 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Active controls on this App

Active controls on this App. Safe and secure.

6 oktober 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thank you for the great review! Safety is one of our top priorities, and we’re glad you feel safe using the app. Happy travels! 🚗

Betygsatt 5 av 5 stjärnor

Great app that connects people and…

Great app that connects people and helps save lot of single trips... Great chats and great experiences while making extra bucks 😃

6 oktober 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

We’re so glad Poparide has brought you great chats and experiences! It’s wonderful to see members connecting and sharing the costs of trips by carpooling together 🧡 Thanks for being part of the community, and happy travels!

Betygsatt 1 av 5 stjärnor

They don't have proper customer support…

They don't have proper customer support only they do AI chat which take 24hr to get a reply, also some delivers are packing too many people in one car which is so uncomfortable

3 oktober 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thanks for sharing this, and we're sorry your experience fell short. Our support team is here to help, and you can always reach us at support@poparide.com.

Comfort matters to us too. Drivers can choose to limit back-seat passengers when posting a trip, and trip details should match what passengers booked. If a ride didn't match what was listed, please send us the details at support@poparide.com so we can look into it.

Betygsatt 5 av 5 stjärnor

It’s been an amazing since I started…

It’s been an amazing since I started using this platform.
Highly recommended

5 oktober 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thanks for being part of our community! We’re so happy you’ve had such a great experience with Poparide. Here’s to many more happy rides 🧡

Betygsatt 5 av 5 stjärnor

Cette plateforme résoud grandement le…

Cette plateforme résoud grandement le problème de déplacement interubain de par la variété de ses destinations, la qualité des opérateurs et de leur véhicule, la fiabilité et la sécurité des trajets. Nous ne pouvons qu'encourager à mieux identifier les brebis galeuses et les séparer du reste qui est bon et heureusement plus nombreux.

4 oktober 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Merci pour vos fabuleux commentaires! Nous sommes ravis d’apprendre que Poparide vous est utile. Bon voyage de la part de toute l’équipe! 🚀

Betygsatt 5 av 5 stjärnor

Overall Good Experience

Good communication, great service, timely service, cost reasonable.

20 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thanks for sharing your experience and for the 5-star review! 💚 We enjoy bringing people together and making travel easy and affordable.

Betygsatt 1 av 5 stjärnor

Friday the 18th booked 2 times to…

Friday the 18th booked 2 times to Brantford from Simcoe. $28 per ride for 2 people. They took my money. 1st ride canceled booked another it canceled. Money came out of my bank. Never put back in. Im out $56. Stay away..rip off

18 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Hi John, we are sorry for any confusion regarding your bookings.

We can confirm that both refunds have been fully processed on our end, and we have reached out to you directly through our Support channel with full details and further assistance to ensure this is resolved for you.

Betygsatt 1 av 5 stjärnor

I am extremely disappointed with my…

I am extremely disappointed with my experience using this application. Before booking, I contacted the driver to confirm whether he could pick me up at my address. However, the driver informed me that the application had automatically accepted the booking before he could properly respond.

I do not believe this process is fair or transparent. Users should be given enough time to confirm that the pickup conditions work for them before the reservation becomes final and a cancellation fee is charged. Not everyone knows that a booking may be accepted automatically, especially when this information is buried in the application’s details.

Because the driver could not pick me up at my address, I would have needed to take an Uber to reach the pickup location. This would have made the entire trip cost almost three times more. I had clearly stated that the booking should be cancelled if the driver could not pick me up at my requested location. If I had been given enough time, I could have booked with another driver whose pickup location was more convenient.

Despite this situation, I was charged approximately $17 for a service I did not receive. I consider this charge unfair and I am requesting a full refund. The application should also review its automatic acceptance system and clearly warn users before confirming a reservation and charging cancellation fees.

This experience has seriously affected my trust in the application. This is why I am giving it one star out of five. I am not satisfied with the service or the way this situation was handled.

12 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thanks for your feedback! Poparide is a carpooling platform, not a taxi service, so custom or door-to-door pickups aren’t allowed, and passengers are expected to meet drivers at the pickup point listed on the trip.

We’re sorry to hear this affected your booking. Please send us the details at support@poparide.com so we can look into your refund request and help resolve it.

Betygsatt 5 av 5 stjärnor

Very good app and we need to keep…

Very good app and we need to keep supporting Poparide

11 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thanks for the kind words and for being an active part of our community! 🤩 Safe travels from the team!

Betygsatt 3 av 5 stjärnor

Great Platform, Disappointing New Messaging Rules

I have been a customer of the Poparide app for many years and have given it 5 stars on the App Store many times. I still remember using this service to move into my dorm freshman year of university many years ago. And I have introduced and shared this platform with many family and friends. However the recent change regarding the messaging in the app is a bit too restrictive, and at least for me is rather disappointing.

The messaging feature used to be a convenient way to talk directly with the driver before finalizing a trip. It was incredibly helpful for clarifying vague ride posts, requesting the front seat for people with leg problems, arranging extra baggage, or coordinating specific pick ups or drop offs. This was especially important for safety on early morning trips and bad weather conditions, and it is a convenience that sadly can't be used anymore. The rule may have been added for a reason, but personally, I find it rather disappointing.

8 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thank you for your long-standing support! We completely agree on how useful pre-booking messaging is, and our team is actively working to bring back a better version as soon as possible. Thanks for bearing with us.

Betygsatt 5 av 5 stjärnor

Super useful ap,,,

Super useful app.. 100% recommend 👍👍👍👍👍

4 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thank you for the 5-star review! We're happy to hear you find Poparide so useful. Safe travels!

Betygsatt 1 av 5 stjärnor

Drivers Beware: Poparide Will Steal Your Earnings Over Minor Discrepancies

I am warning all drivers to stay away from this platform. I recently drove a full car for over five hours deep into the night from Montreal to Toronto. Yes I made an administrative mistake on the listing. The app had Yorkdale copied over from a previous trip instead of Scarborough Town Centre. However I communicated this clearly to all passengers during the ride and everyone including the complaining passenger verbally agreed to the STC drop off without a single issue.

Despite driving safely for five hours and getting everyone to Toronto in the middle of the night this one passenger decided to game the system. They waited until the trip was over and filed a complaint stating they had to spend 25 dollars on an Uber from STC to Yorkdale.

Instead of mediating fairly Poparide customer support completely bypassed my side of the story and issued a full 55 dollar refund to the passenger. This resolution is entirely disproportionate. Poparide confiscated 100 percent of my earnings for five hours of my labor gas and vehicle wear just because of an 18 kilometer difference. By the passenger's own admission their inconvenience cost 25 dollars yet Poparide took my entire 55 dollar fare.

They essentially rewarded a passenger with a completely free intercity road trip while I was left with nothing to show for my hard work. If you are a driver looking to cover your gas costs do not trust this app. Their support will steal your money and enable bad faith passengers to get free rides. I am deleting my account and taking my services elsewhere.

Another edit: once more they are adamant I deserve no compensation for this, if so, they can be fair and refund the passenger their booking fee since they are fair. But the fact of the matter they want me to offer a free trip in the name of being just. Drivers are not getting any support for using their resources and they decide on the outcome from their offices when the driver did all the work, how Is that fair again and why is an Ai response à resolution for Poparide??

Update: Support Resorts to Retaliation and Petty Threats When Called Out

If I could lower my rating further, I would. After I pushed back against their senior support team for confiscating my earnings for a 530km trip, they showed their true colors. When they realized they could not logically justify forcing a full refund over an 18km destination difference, they resorted to blatant retaliation.

Instead of addressing the unjust enrichment, their "Senior Champion" tried to intimidate me by suddenly flagging my 5 star profile for "possible commercial activity" simply because I challenged their terrible business practices. When I pointed out that they were failing basic customer retention by losing a reliable driver over a rigid script, they started pettily nitpicking semantics. They actually argued that the people paying for rides are "passengers, not customers" while Poparide happily profits from booking fees on every single transaction without taking any of the logistical risks.

This company will hide behind "community values" and automated policies until you corner them with facts. Once you do, they threaten your account to silence you. I successfully shut down their commercial activity threat and have officially left the platform on my own terms. Drivers, protect your time, your gas, and your vehicle. Do not trust this app with your money.

Update 2: Retaliatory Bans and Hostage Funds

If you need further proof of how this company treats its drivers, look at what happened immediately after I escalated my previous dispute. Because I refused to accept their automated responses and demanded my rightfully earned money for a completed 530km trip, their senior specialists decided to permanently suspend my 5 star account.

Their excuse? They dug through my history and claimed that being accommodating to passengers by writing "time is flexible" violates their speculative trip policy. They completely weaponized their guidelines to silence me simply because I cornered them on their unfair refund practices and exposed their complete lack of basic business math.

2 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Hi, Rami. We’re sorry to hear that you feel this way.

We understand this was a tough one, especially after a 5+ hour trip, and we appreciate you taking the time to share your experience 🙏.

At Poparide, we’re a carpooling community where drivers and passengers share empty seats on trips the driver is already planning to make. Passenger contributions are intended to help cover the shared costs of the trip, such as gas, rather than to serve as earnings, as they would in a commercial service.

We also rely on the trip details recorded in the app as the basis for the agreement between members. This helps us provide a consistent and fair experience for everyone in our community.

We’ve followed up with you directly to share a bit more about the why and provide more clarity on how Poparide works.

Feel free to get back to us there if you have any further questions or feedback. We’re happy to continue the conversation.

Betygsatt 5 av 5 stjärnor

I recommend Poparide to everyone cos it…

I recommend Poparide to everyone cos it makes traveling easier and cheaper.

No delay n no bus stop drop off lol.

5 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thanks for the 5-star review, Alexander. We're thrilled to make your travels easier, more affordable, and more convenient!

Betygsatt 5 av 5 stjärnor

Poparide is an excellent app and a…

Poparide is an excellent app and a great alternative to expensive busses or ride shares. I’ve never had any problems with payment or safety

3 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thanks for sharing your experience and for the 5-star review! 💚 We enjoy bringing people together and making travel easy and affordable.

Betygsatt 5 av 5 stjärnor

One of the great things I like about…

One of the great things I like about the app is you can easily chat with your driver and that detail make you feel safety. Also the the app’s design is well done and looks beautiful

2 september 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thanks for the fantastic rating! Wishing you happy travels! 🌟

Betygsatt 5 av 5 stjärnor

Got a very good experience and the…

Got a very good experience and the driver was very nice and respectful and he picked me up on time and we arrived safely in fortmacmurry

28 augusti 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

We're so glad you enjoyed your trip with Poparide! 💚 Thanks for being part of our community.

Betygsatt 5 av 5 stjärnor

connecting with passengers

I’ve had a very positive experience as a driver with Poparide Canada. It’s a great platform for connecting with passengers who are travelling in the same direction, while helping cover some of the costs of the trip.

The app is easy to use, communication with passengers is straightforward, and the overall booking process is convenient. I also appreciate the opportunity to meet different people and make long-distance travel more affordable and environmentally friendly.

As a driver, I would definitely recommend Poparide to anyone who regularly travels between cities and has extra seats in their car. 🚗🇨🇦

31 augusti 2026
Omdöme utan inbjudan
Logotyp för Poparide

Svar från Poparide

Thanks for sharing your experience and for the 5-star review! We love bringing people together and making travel easy and affordable 💬.

Detta är Trustpilot

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