Platinum Car centre Omdömen 

I brought my Audi from Platinum back in January. The car is perfect for what i need and hasn't missed a beat. Zac (the sales manager) sorted everything for me. The car had MOT and full service before i collected it plus a full wash and valet and was absolutely spanking when i collected it. I would highly recommend 👌

Great Garage, thanks guys

James and his team were fantastic from start to finish and answered all my questions about the car. Fully serviced and mot and also came with a full clean - love the car! Thanks for the great service.

Great company. A pleasure doing business with. Would highly recommend.

Amazing customer service, james and the gang really went above and beyond to help me find the right car for myself and the family!! Highly recommended and will definitely use the guys again!!
Thanks @platinumcarcentre

Had a very good experience from platinum, very good service and the salesman were very helpful.

I wish we had listened to our gut when buying from these slippery salesmen. The first car we were going to buy ended up in the repair centre, they told us that it just needed minor repairs but when we called the repair garage they informed us it needed a full DPF change and it had 2 other major faults. We decided not to buy the car, to which the salesman called us and said he valued our custom and to come and look at a different car the following day.

We found another car we wanted and did the paperwork. We decided to purchase another 6 months warranty on top of the current 6 months offered, for our protection after the first car incident.

6 months went by then suddenly the clutch broke, so we called our warranty company as directed. The warranty company had NO RECORD of our car or us as customers. Platinum had taken our money and not set up the policy for us, which it a serious case of negligence on their part. Nevertheless we called them and were very polite and patient with them. The first man we spoke to confirmed he had found our receipt and could see it said 12 months warranty on it and that he would look into it for us.

We then took our car to a garage around the corner who diagnosed the problem for us, it was most definitely covered by the warranty.

The next day we were met with a completely different attitude from the sales manager. Firstly he refused to speak to us over the phone, told us they don't keep receipts past 6 months and that he wasn't in the office. He then accused us of having something to hide, making a fraudulent document (the garage sent an invoice to us with the diagnosis), threatened US with trading standards and sent us extremely patronising emails.

Long story short, when he realised we had spoken to his colleague the day before, who contradicted everything he had said to us, he quickly offered another 12 months warranty as a 'good will gesture'... SOMETHING WE HAD PAID FOR!!!

From other reviews I have read, they seem to pocket the money for warranty policies and breakdown cover and only apply for it when something like this happens. Their customer service is absolutely shocking once they have taken your hard earned money.

We have now had the car repaired and the warranty paid out for it, nearly £500. I am so glad we stuck our ground and didn't let this jammy garage win.

We bought a range rover from them Febuary 2019, the gearbox failed, they took the car back and got it sorted, other minor faults were also fixed at the same time. unfortunatly, the gearbox failed again, and again, to cut a long story short the company replaced the gearbox, the torque convertor and the gearbox solinoid with new / refurbished parts, now runs really well.
On top of that, they offered us a £250.00 refund for all the hassle!!! you dont get that kind of service from main dealers do you?
Well done Platinum Cars,
we will be buying from you again in the future