We were absolutely thrilled with the help and support provided by Laura Judd. Her patience, tolerance, professionalism, expert knowledge was absolutely first class. I can be critical by nature, but th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've booked a few cruises with PC/Iglu and been very happy every-time. Glen helped me sort-out this booking as I had a couple of queries. He was excellent, professional, knowledgeable and knew his... Se mer
We have used Planet Cruise before and had a bad experience. Today was totally different. We spoke to Seb Nalden, he made me feel at ease, explained everything thoroughly. Top marks Seb, I will be deal... Se mer
Amber made our booking so simple. Gave us so much information and detail about the whole holiday, answered all our questions and also tailored the holiday to suit us by making alterations and also ad... Se mer
Företagsinformation
Om Planet Cruise
Skrivet av företaget
Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Planet Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also find answers to many questions on our online Help Centre.
Kontaktuppgifter
1 Quay Point, PO6 3TD, Portsmouth, Storbritannien
- 0239 327 7933
- cruise.editorial@iglu.com
- www.planetcruise.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptional Service
As returning customer when booking our cruise went very smooth, Kate was exceptional, getting our cabin which we asked for, will definitely use planet cruise again.
Svar kan ha AI-innehållLäs mer
I couldn't disagree more with the…
I couldn't disagree more with the description about experience. I have never had such bad service. Every question I ask about my booking takes a week or more, if at all, to answer. I absolutely detest using them, I hate the fact that I have paid them £9000 to be treated so badly.

Svar från Planet Cruise
Kirsty smith was great with us today on…
Kirsty smith was great with us today on the phone
Did everything we wanted Thanks
We have booked a cruise previously with…
We have booked a cruise previously with Planet Cruise without any problems. We therefore, thought that we would go back and book a second cruise.
Easy to book on line with good communication.
Start to finish with booking procedure…
Start to finish with booking procedure is very good
Efficient and immediate access to cabin…
Efficient and immediate access to cabin availability and pricing and all the add ons were included
Efficient and helpful to get the cruise…
Efficient and helpful to get the cruise we wanted.
Do I need to give a review 3 or 4 times…
Do I need to give a review 3 or 4 times a year...every time I book with planet cruise?.NO....this speaks for itself
This is the 5th cruise we have booked…
This is the 5th cruise we have booked with planet cruise always great value. keep us informed all the way. better price than the cruise line's direct.would recomend
Jamie was very helpful and helped us…
Jamie was very helpful and helped us book the holiday we wanted
Cruise booking
A great friendly . Easy to use .booking agent friendly and explained every step of booking making it a great experience . Have recommended to friends and family . Thank you planet cruise.
Superb service once again from planet…
Superb service once again from planet cruise Antony was knowledgable and very attentive nothing was too much trouble and he left us confident that our trip will be as successful as ever
Second time of booking via Anthony…
Second time of booking via Anthony Harrison and was a very good experience. Easy booking process and very informative
Excellent service.
Our travel consultant Millie was excellent and very helpful and nothing was to much trouble, will be using both planet cruises and Millie again.
Thank you.
Great service
Mark was very helpful in helping u…
Mark was very helpful in helping u chose the right cabin and helped us through the booking process, very polite and considerate.
First Class Amazing Agent
Amazing Agent, booked 2 cruises for myself and also my sister. Unfortunately lost one of the cabins due to not being able to use two payment cards. Therefore process took a little longer but we got want we wanted. Agent extremely helpful, knowledgeable, calm and efficient.
The lady who dealt with our holiday…
The lady who dealt with our holiday details, a Ms Jessica Peters, was excellent in assisting with our choice of cruise & details. An asset to the company.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







