Pitchup.com Omdömen 2 215

TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I booked super last minute and could get a pitch! When calling upon arrival Steve was super helpful and with where the best places to park were to see the sea views, and advise where to park... Se mer

Betygsatt 1 av 5 stjärnor

Pitchup charged £60 more than if I had gone directly to the campsites website. I understand a small admin charge but £60 is extortionate when all they have done is provide my details which I could ha... Se mer

Betygsatt 5 av 5 stjärnor

Beautiful clean site definitely come again :) Pool is brilliant not over crowded just right, the pod is clean perfect for little get away for small family and the views are beautiful, park on site... Se mer

Betygsatt 5 av 5 stjärnor

Loved our stay last night. Only room for 5 Campervans on the hard standing Aire. This was perfect as plenty of space around each van 👌 toilet and shower room was immaculate 😁 we also were able to ha... Se mer

Företagsinformation

  1. Resebyrå
  2. Campingplats
  3. Semesterboende
  4. Fritids- och semesterläger
  5. Söksida för resor
  6. Uthyrning av semesterbostad

Skrivet av företaget

Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 94 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Helemaal top

Helemaal top, vakantie hier geboekt en alles naar wens. Goed alles per mail ontvangen, alles duidelijk en overzichtelijk. Top

31 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great little stop off site

Great little stop off site. Lovely food, clean facilities, friendly staff, Lovely dog walking fields which weren’t muddy even after the rain.
Can’t wait to see the finished events field, which at the moment is work in progress.
Would definitely stop again.

3 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Robbing people blind

Shocking company refund policy should be scrapped we booked a 2 day stay at orcaber camping site a week before we were due to go and unfortunately health issues meant we couldn't make it so cancelled day before due to go . The refund policy states no refund within 4 weeks before holiday so I phoned orcaber expecting that if I explained they would refund money minus deposit but the guy was appalling on the phone basically saying tough you shouldn't have cancelled i then asked for a complaint procedure and he said well you can send an email and I will show it to owner but he won't do nothing the guy was an obnoxious xxxx and I would make sure anyone wanting to stay there do not cancel before the 4 weeks because you will defo not get anything back I for 1 will never book through pitchup again

1 augusti 2025
Omdöme utan inbjudan
Logotyp för Pitchup.com

Svar från Pitchup.com

We’re very sorry to hear about your experience and that illness affected your plans. When booking through Pitchup, you enter a direct agreement with the campsite, so their terms and conditions apply, including for cancellations and amendments. In this case, Orcaber Caravan and Camping Site’s policy states that no refunds are issued within four weeks of arrival.

We completely understand this must have been frustrating. We’ve contacted you directly via email to discuss your concerns and have also contacted the campsite to pass on your feedback and ask whether they might consider a goodwill refund or credit. This decision will be entirely at their discretion, but we’ll do our best to advocate on your behalf.

Betygsatt 4 av 5 stjärnor

Back to basic camp site.

The owners were lovely on the telephone and in person. Very basics campsite which is nice for a little stop over. There are toilets and showers which could have done will a little cleaning, but they are functional. Our stay was okay however, woken up at 6am by the gentleman in the caravan next door watching his tv very loudly. We did feel a little out of place visitting as I think most of the people are there long term. The gentleman next to us stared at as whenever we came out of the van as if we shouldn't have been there. We wouldn't stay again but is good for those who want a very quiet stay and to just chill out for a few days. Maybe a bit too quiet for us, as we were unsure of where the footpaths were to walk because the road outside the front.

1 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We searched for a camping site and came…

We searched for a camping site and came across a place called Little Clifden Campsite what a lovely peaceful place to stay Sally the site owner goes out of her way to help with anything you need firewood and change for the showers, the campsite is always clean and tiny the toilet & shower blocks are super clean as they are cleaned three times daily, the shops are within walking distance or a five minute drive to a convenience shop, Tesco Asda delivers to this campsite, beautiful views of the sea lovely place to stay.

6 juli 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Liked the layout but hard to do a search over a wider area to get ideas

Enjoyed the map showing where the campsites were. Also enjoyed the picture and summary of the sites side by side.
Struggled to get it to show me a number of campsites across a wider area - it wanted to narrow it to a county. Once I selected a couple across a wider area, it was really, really slow to show me both. I would have gone elsewhere, but short of time.

30 juli 2025
Omdöme utan inbjudan
Logotyp för Pitchup.com

Svar från Pitchup.com

Thank you for your feedback. We're glad to hear you enjoyed the map view and how the site information is presented side by side. We’re always working to improve the search experience.

We’ve tried to get in touch to better understand the difficulties you faced, but haven’t yet received a response. Our team is still here and happy to help – feel free to contact us at enquiries@pitchup.com if you'd like further support or to share more details.

Betygsatt 1 av 5 stjärnor

Stay clear customer service not great…

Stay clear customer service not great and sites mediocre who have trouble getting bookings elsewhere look online and book direct and you’ll save

21 juni 2025
Omdöme utan inbjudan
Logotyp för Pitchup.com

Svar från Pitchup.com

Thank you for taking the time to share your feedback. I’m truly sorry to hear of your disappointment following the cancellation of your booking.

When booking through Pitchup, guests enter into a direct agreement with the campsite, so the site's own terms and conditions apply, including for cancellations and amendments. That said, we’ve supported your request by contacting the site to ask whether they could make an exception to their policy.

To help future guests make informed decisions, each listing on Pitchup.com includes detailed information about the site, its policies, and local surroundings. We also publish all customer reviews, positive and negative, to provide a balanced and transparent overview for everyone considering a stay.

Betygsatt 1 av 5 stjärnor

Do not agree with the refund policy at…

Do not agree with the refund policy at all wanting to see personal documents such as death certificates if someone passes away, it is Disgusting.

28 juli 2025
Omdöme utan inbjudan
Logotyp för Pitchup.com

Svar från Pitchup.com

Thank you for sharing your thoughts with us. We truly understand how difficult it can be to deal with cancellations, especially in distressing situations.

To clarify, the non-refundable deposit is clearly explained throughout the booking process — in the terms and conditions, before payment, and again in the confirmation email. Our goal is always to be as transparent as possible so guests can make informed decisions.

That said, we do recognise that exceptional circumstances arise, such as serious illness or bereavement, and in these cases, we carefully consider refund requests when appropriate supporting evidence is provided. You can find more details about this in our FAQs here: https://www.pitchup.com/about/faqs/can-i-cancel-my-booking/

Please be assured that in this case, a refund has already been issued. We have recently updated our refund policy to better support exceptional cases going forward.

We appreciate your feedback, and it helps us continue to improve how we support our guests during difficult times.

Betygsatt 1 av 5 stjärnor

Please stay away, conning and deceiving website that doesn’t vet its listed campsites

Please stay away! And this site doesn’t vet its listed campsite, will take your money and it won’t give you any support in case of problems with the owners or managers. As it happened to me and my friends that we booked the campsite over a month in advance and we have only been adviced 1 day in advance that we cannot have a fire pit or a bbq.
For us that was the whole point of the trip especially as the weather was looking bad during the weekend.
The owner said that their and conditions have changed after my booking and no one let us After trying to call, and emailed the while day the owner answered exactly on the day of departure
As it was such short we could not cancel could not be refunded and could not find any other campsite .
I feel disappointed, deceived and conned

25 juli 2025
Omdöme utan inbjudan
Logotyp för Pitchup.com

Svar från Pitchup.com

We're sorry to hear about your experience and understand your frustration with the last-minute change to your trip.

While Pitchup is a booking platform and the agreement is directly between guests and campsites, we expect all sites listed on our platform to communicate clearly and fairly with their customers. We're currently in contact with the campsite regarding your situation and are doing our best to support a resolution that’s fair for you.

To help future guests make informed decisions, each listing on Pitchup.com includes detailed information about the site, its policies, and local surroundings. We also publish all customer reviews, positive and negative, to provide a balanced and transparent overview for everyone considering a stay.

We’re genuinely sorry that your plans were affected in this way, and we appreciate you taking the time to share your feedback, it helps us improve how we support both customers and our campsite partners.

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