I ordered a reel of 5mm three strand rope on July 13th and nothing has arrived. Today is 23rd July. I've emailed their customer services 3 times and have no response to any emails. Very poor. You'r... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I ordered a reel of 5mm three strand rope on July 13th and nothing has arrived. Today is 23rd July. I've emailed their customer services 3 times and have no response to any emails. Very poor. You'r... Se mer
Företaget har svarat
we ordered a waste pump at the beginning of the month, heard nothing back for a whole week so we called them up, they then on the phone told us our items were damaged in transit and sent back. now... Se mer
I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish t... Se mer
A few months back I did purchase for my 1st project Isotemp water heater. After some delay with the project I had no other option as to contact Pirates Cave Chandlery for assistance. I had a few calls... Se mer
Established in 1991, Pirates Cave Chandlery has grown to become one of the largest, well-known and well-stocked Chandlers in the South East of England. Our main shop is based in Rochester, Kent and we're ideally located near the River Medway and River Thames with Chatham Marina, Gillingham Marina and Hoo Marina just a few minutes away. With two floors and over 3,000 square feet of floor space, we stock a wide variety of chandlery products to cater for our customers, whether they be dinghy sailors, yachtsmen, motor boaters, or canoeists, we've got it covered, and all at highly competitive prices. What's more - we're open 7 days a week. Our website has become our 'second shop' and we thrive on being able to serve many more customers, with our chandlery products, wider afield. We even have a dedicated centralised stock warehouse to cater for our online sales. Our Staff (or Crew as we like to call ourselves!) are highly experienced, some having served our customers for over 14 years. We enjoy finding solutions and providing advice to our customers - it's something we pride ourselves on. We have a large supplier base, which enables us to stock and source all the items you would expect to find, whether it be from the smallest individual bolt (in Stainless A4 no less!) to clothing, lifejackets, paint, cookers, rope, dinghies and so much more. Of course, it would be impossible to stock every item for every boat - such as that diaphragm you require for your 10 year old bilge pump - but we will do our utmost to source it and get it for you, and fast. That's why we have thousands of loyal customers - customers who we are always so pleased to see and serve.
6 Kendon Business Park, Maritime Close, ME2 4JF, Rochester, Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great stock of useful chandlery equipment, plus a great source of helpful practical advice.
I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish their service, delivery and communication were exactly as it should be. Superb. Can see further transactions in the pipeline. One day all companies will handle customer service like this.
Great product value for money, very pleased with the swift delivery. Thankyou!
These inspection covers do not come with bolts, they are good quality and look great. Arrived fast. Nice product. Will use again.
Tried to make an online order but found it difficult as I am an Isle of Man resident. Made enquiry by telephone and the gentleman I spoke to was most helpful, it was a smooth transaction buying Seago inflatable tender, rapid delivery with tracking - now looking forward to using it - thank you.
Great service and product . Will certainly use again ****
Fast delivery cheaper than ebay perfectly described
Item arrived ok, though slightly delayed
phone support was good
good site, good delivery service, product as described.
Lots of choice and delivery on time the next working day excellent
Pirates Cave were a pleasure to deal with, just back from holiday with my new Seago 230 and its tiptop. Thanks me Hearties
Exactly what I wanted. Excellent customer service.
Great lightweight life jacket! Perfect for fishing. Very good price and fast delivery. Thank you
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