Ordered a personalised luggage tag but was disappointed with the product as the text on the back came out so small that it is barely legible. I contacted the company who showed me the proof that I a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I put together a photo books on their site and put it in my basket but it was expensive around £150 so I left it, they sent me an offer today with 50% discount on photo books so I thought woo nice. We... Se mer
Have been using Photobook UK now for over 5 years to produce a range of different books. Mostly lay flat Hard Cover Books of around 40 pages. Today received my latest three creations. All beautifully... Se mer
I always love doing memory utilizing photobook! it makes our travel very special! Photobook is expensive on the other hand but it’s worth it. I hope photobook staffs read this and maybe lower their pr... Se mer
Företagsinformation
Skrivet av företaget
Photobook UK is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook UK operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.
Kontaktuppgifter
3,3
Medel
207 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
One photo book arrived that seemed all…
One photo book arrived that seemed all wrong. Then one came that was absolutely right and I’m very pleased with it.
27 januari 2025
Omdöme utan inbjudan
The best quality photobook I have ever…
The best quality photobook I have ever made and I have done a few! Very intuitive software to construct your book and on screen is how it came out when published!
Very good quality photobook production and well admired.
10 januari 2025
Omdöme utan inbjudan
I used their service since 2017
I used their service since 2017. Great personalised photobook I ever tried. I love customised layout and other options when creating my photobooks. Upgrading the paper when printing gives a worth it result on the photobook.
19 december 2024
Omdöme utan inbjudan
Excellent and fast service
Excellent and fast service, quick delivery. Most importantly great quality of pictures in the photobook. Have been using them for years, photobook for each trip and lifetime of memories!
6 januari 2025
Omdöme utan inbjudan
Photo book creation - received & over the moon with it!
Received our photo book we created, arrived promptly with communication all the way. Fantastic quality book, highly recommend for creating memories in a book. Very happy customer, will be creating more!
6 januari 2025
Omdöme utan inbjudan
Easiest to use and great quality
I tried a number of different photo book suppliers and found that Photo Book had the easiest to use tools. I wanted to customise my book and Photo Book definitely made it a breeze. The whole process was straightforward and the printed book arrived earlier than anticipated (in a matter of days in fact). The quality is great. I do wish I’d been able to add text to the spine, that’s the only thing. It might be possible but the template isn’t set up for it from the get go. Anyway, next time I’ll experiment as my plan is to do yearly albums and the years on the spine would be a great help when browsing them on a shelf.
13 december 2024
Omdöme utan inbjudan
Very disappointed i have spent a lot of money with your organisation over the years
24 days after and 3 attempts later at trying to contacting customer services about pictures disappearing and still waiting for somebody to get back to me
6 december 2024
Omdöme utan inbjudan
Don’t use them
Ordered a Photo-book as a Christmas present. - told it would be here by 16th December- today I was told (after enquiring ) it hadn’t even gone to printing - actually they didn’t care - such poor customer service and you can’t even speak to anyone - will never use them again
17 december 2024
Omdöme utan inbjudan
Svar från Photobook UK
Hi Mrs Marie, we understand the urgency of your order and we sincerely apologize for the delay. We tried checking your account using your name under Photobook UK but the latest order was from year 2017. If you are using a different account/email address, please contact us through email or chat on our website at https://www.photobookuk.co.uk/support/contact so we can do the necessary action. We look forward to resolving this case for you. Thank you.
Ordered paying £20 extra for 3-5…
Ordered paying £20 extra for 3-5 working days express delivery only for it to now say that the delivery date is due in 7 working days. This was for a 50th birthday and now will not arrive in time now and am reading other reviews that custom charges may be in place! I tried to speak to their customer service team and the responses were absolutely awful, I was connected to a live agent who at one point took 40 minutes between replies! Extremely poor customer service and an absolute scam avoid at all costs!
13 december 2024
Omdöme utan inbjudan
Svar från Photobook UK
Hi Claudia. We're sorry to see this 1-star rating, and we take your feedback seriously. Please check your email as we have responded to the email you sent to us to clarify the issue. Thank you.
Shipping worldwide useful feature
I've been using Photobook Canada for years. Never dissapointed. This time discovered that you can ship worldwide. Thank you!
26 november 2024
Omdöme utan inbjudan
Consistent good quality and user friendly
I have produced three photo books and three photo calendars (latter as xmas gifts). Quality of completed products was very good, user friendly tools to format photo books and timely delivery . Pleased with service and would recommend.
15 november 2024
Omdöme utan inbjudan
My 3rd photobook since September!
This was the 3rd photobook that I had done in the past few months. Again , I was pleased with the quality, and the turnaround time( less than 2 weeks) which was impressive as it came from the far east.
The app to develop the book is simple to use, and the preview helped me find any mistakes before committing to publish. I will continue to use this product whilst the quality and service remains high
13 november 2024
Omdöme utan inbjudan
It was difficult for my to beginner…
It was difficult for my to beginner with, but the second book was easier for me. Thank you and it was quick to send to the address I asked for. Thanks Cheryl
7 november 2024
Omdöme utan inbjudan
Love my photo book
Love my photo book! Great customer service! Great delivery! Can't fault the whole process
4 november 2024
Omdöme utan inbjudan
A con- AVOID at all costs!!!!!
A con. I used ‘Photobook UK’ for a memory book for my husbands 40th birthday - paid an extra £19.95 (almost as much as the book) for rush delivery (3-5 working days) only to receive an email today (it is meant to arrive latest tomorrow) that its now left kuala lumpar?! I then contacted the email address on the order quoted as customer service and the email address doesn’t exist! A Con company yet again using the UK in its title and doesn’t exist in the UK. My husbands birthday gift now ruined. £50 down the drain. Scumbags.
28 oktober 2024
Omdöme utan inbjudan
Svar från Photobook UK
Hi Cara, we understand the urgency of your order and we apologize for any inconvenience this may have caused you. It is already in transit and still within the selected delivery time frame. Please check our response sent to your email with ticket ID 52905. Meanwhile, you can refer here for our contact channels for immediate assistance - (https://www.photobookuk.co.uk/support/contact)
We ask for your patience and understanding. Thank you.
We’ve used photo book numerous of times…
We’ve used photo book numerous of times for our own photos and gifts for family and friends. Superb I know we all have our photos on phones but so nice to have them in a book like Photobook UK real good quality
21 oktober 2024
Omdöme utan inbjudan
Hidden import fees
Had to pay c£78 customs/import duty on a £250 wedding photo album.
Avoid
8 mars 2024
Omdöme utan inbjudan
Svar från Photobook UK
Hi Max, we are sorry to know of the additional taxes and duties you’ve encountered with customs. I know this can be an unexpected burden and we do value your feedback given. All our products are produced in our production facility in Malaysia and shipped globally. The information about the customs charges are posted on our website at https://www.photobookuk.co.uk/product/shipping-info and also in the cart before you pay your order. These charges are beyond our control and we can't predict which orders will be charged of it. Please check our email sent with ticket ID 50506 and provide us your receipt of payment to process refund in the form of store credit in your Photobook account. Thank you for your understanding.
Great work by the team.
Great work by the team.
I love the book!
Beautiful memories!
10 oktober 2024
Omdöme utan inbjudan
First time using photo book
First time using photo book. Very impressed with the quality of my photo book. Colours are vivid and good quality
13 september 2024
Omdöme utan inbjudan
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