Perrys Motor Sales Ltd Omdömen 

bought a new sound puma. could not really say i’m happy with perry’s £149 admin fee?! i asked for it to be deducted as an incentive. but a blatant NO was given. no freebies at all. 🤔 other dealers doing FREE servicing, but non had this particular model 😉🙄 so i carried on.

Ryan was very informative and so helpful my car is 😍.
I would use perry's again in the future

I recently purchased my car from Liam at Perry's Broadstairs. He was very friendly and knowledgeable and helped me to choose the best car suitable for my needs. Thank you.

good service, corrected the faults before delivery,
very happy with the salesman

I'm disappointed to say that Perrys has been more trouble than it's worth. I purchased a Focus Vignale less than 2 years ago. Issue straight away, misdiagnosed by their mechanics but eventually sorted after complaining (also covered under 2 year guarantee). Months later, another issue with the rear driver side break. Again misdiagnosed, wrong part replaced, issue still present, required part not available anywhere. Months later still waiting for an update. The staff are more than friendly and understanding but anyone on the phone never call you back when promised, emails are ignored/not responded to, complaints are not acknowledged. You're better off knowing someone by name and emailing them but eventually the same happens.

I've paid for a premium car to receive terrible service from Perrys, shortage of parts, misdiagnosing and my near £900 extended guarantee barely covers anything.

I'm left disappointed and would not recommend Perrys. Specifically Mansfield branch.

Bought a used car from Perrys Broadstairs, in February. That was the biggest mistake of my life. Within the first 30days the car was back with them 3 times for different issues. The biggest issue was intermittent and took till June to fix via Kia. Well it was supposedly fixed as within days of the car returning it was still happening and they had the cheek to return the car with a broken handbrake switch which is illegal!!! We basically have not seen the car for more the 5days in the last 4months. The garage is an absolute joke. Communication has been none existent. We have sent formal complaints multiple times and all have been ignored. We have had to resort in reporting them to trading standards as they will not give us our money back. We have also reported to motor ombudsman who have taken on our case. I’m sure I will get a reply from this, saying we will look into this, to make themselves look better. Well I can tell you this. THEY DONT CARE. If they cared, this would have been resolved months ago. Please think twice before stepping through a Perrys garage door as they will make your life hell. Never been so stressed in my life!!

Went there today and looked at a car approached the salesman and he told me he does not sell used and it's upstairs then waited 10 mins for a salesman who then presented me with an invoice almost 1500 pounds above the court price honestly I am never coming back to me they signify what's worst with car dealership and salesperson ship.

Throughout the process of purchasing my car we came across a few issues but overall Joe sittingbourne provided us with an amazing service giving us help when needed. Appreciate it Joe thank you

Absolutely poor service! I discovered my Ford has recalls, booked it in with Perry's Aylesbury for 26th May 2026 as a while you wait appointment, since I was told it shouldn't take more than an hour! I even checked in the branch the week before just to be certain. Took the car in on 26th May and just before handover I was told it would be at least 4 hours! I was re-booked for 8th July 2026 with the promise of a courtesy vehicle. I arrived, handed over everything that had been requested (driving licence & car key) to be told they didn't have a courtesy vehicle for me as the one they reserved hadn't been bought back the day before!!! I had reminders sent to me via text telling me of my appointment and courtesy vehicle, yet not once was I contacted prior to inform me of this issue! Safe to say, my car wasn't handed over and I will never be returning to Perry's again after this! Despite his efforts, which were too little too late, the assistant on the desk seemed quite surprised when I picked up my things and told him not to bother re-booking! I now have to find another company to complete to recall work, and after Perry's have wasted my time twice in relation to this, they refuse the cover the costs I may incurred as a direct result of their incompetency!

Important to note, this is not my 1st negative experience with Perry's, but I won't ever give them the opportunity to waste my time again!

Very kind caring and explained everything. No pushing to sell no sales pater and defo no rushing. They bent over back wards when I've just bought my car from them. Thank you to Dean John , n manager . It felt like home from home. Highly satisfied and would 100.00% recommend from one very happy n satisfied customer.

Been trying for 2 days to speak to someone about my 'service plan'
Despite numerous promises to call me back there is absolutely no response.
Terrible customer support - they already have my money so why should they bother if I want something ?

The reply I got to this post suggests the business model is to take action if someone complains on social media..... otherwise expect inferior service.

I was very satisfied with with my experience at Perrys Vauxhall Barnsley when buying a used car. Kim looked after us from start to finish. She was great, very friendly, knowledgable and didn't push us into anything, which I really liked as I hate that about buying a car. She was excellent, I would definitely recommend Perry's if you are wanting to buy a used or new car. Thank you Kim, I love my new car. :-)

So many vehicles to get through to get to where I wanted to go and then nowhere to park. Both customer cars and other vehicles were left in awkward places.

Perrys at Burnley were fantastic. Craig in sales was amazing. Nothing was too much trouble. Very very pleased with the service I received.

All good nice easy and very friendly

Great place to do a no pressure deal.
I dealt with Kevin who was a very nice bloke and we did a deal we were both happy with, I'd Recommend Perry's Barnsley to anyone. 👍

AVOID this dealership - we traded in 2 cars for one car and paid the remaining balance off - they over sold / promised in order for us to buy the car - we have had huge amount of issues for the last 3 months which we had to get mediation involved as managers and headoffice didn’t want to help resolve the issues - they even gave us a courtesy car to drive that had NO tax!!! Lazy staff, useless managers and have zero customer services

Absolute scam artists.

Bought a car outright, no finance or anything, paid an extra £1,000 for a 2 year warranty, that covers, diagnostics, sensors, clutch, etc, then i pay an extra £80 a month for the added protection on dents, tyres, paint work, basically everything.

Within 4 weeks of purchasing ive had a system start/stop fault on the dash board, the clutch needs replacing, and sensors are faulting.

Ive now argued with them for nearly 12 months that I have paid for the warranty that you yourself and Alex the sales rep I bought it from thats since been fired! Stated clearly all these repairs are covered and that i dont and wint have an extra penny to pay whilst covered with the extra warranty i paid £1,000 For to cover me for 2 years.

But no you play stupid that well until I pay all service and diagnostic and labour charges up front, you wont repair or diagnose the problem, even though the warranty i purchased covers diagnostics, but you want me to pay first and has to be by card too so you can hold my money for 10 days or steal my car!!

Honestly a disgrace of a car dealership and Absolute robbing con merchants DO NOT BUY FROM ROTHERHAM PERRYS, they dont honour their warranty and they sell dodgy vehicles that they just delete errors codes.
And refuse to resolve, this issues been reported since 4 weeks after purchase and youve done nothing to honour the warranty or leave a customer happy.

Scam artists selling dodgy vehicles stay away!!!!!

I bought a car from Perry’s that I collected at the beginning of January from the Blackburn branch.

The car was faulty from the day of purchase and broke down in just over a month.

The car was taken back to the dealership as it is under warranty, they advised it had a faulty water pump. They would order a part, it would arrive in the next week they would “call me as soon as it arrived”. 2 weeks later no one had contacted, I called as the car was rough idling, they had the part and I could take the car the next day.. I shouldn’t have had to chase.

They then advised the issue wasn’t the water pump and they need to contact their specialists. A month later they called me and to advise “they hadn’t forgot about me” and to query suitable vehicles while mine was repaired.

Another month passed of no contact, I called and was advised I’d be called back in the afternoon, 4pm, no call. I called back to be advised the car needed to be taken down to check an “engine code”, again, I shouldn’t have had to chase. This was an unnecessary delay.

I was advised they believed the issue with the car is an engine fault and the car “needs a new engine”.

Expressed my concerns on numerous occasions in regards to being advised to continue to drive a faulty car, especially after being advised it’s an engine fault. I have had to chase for updates which generally resulted in the response of “we will contact you at the end of the week”, with no contact then being made.

Eventually after 5 or so months, they had a car they could put me in while my car was repaired.

They have no advised a timeframe for the repair, nor mentioned any costs for any accidental damage to the courtesy vehicle..

While driving down the motorway a stone hit the windscreen, I called as soon as possible to advise as I didn’t want the damage worsening. I have been advised again, to keep driving the car, and the “max they can charge is £500” - again no costs for accidental damage mentioned prior to this point, while I can understand an excess, up to £500 for a repairable chip is excessive.

I was also advised to send photographs and details, which have been emailed, unsurprisingly met with no response.

They have received full payment from me for 7 months for a faulty car, and in my opinion, do not want to repair the windscreen damage to the temporary car so that they can justify charging their “max” price when the damage inevitably worsens, without even acknowledging the risk of a chip worsening on the drivers side of the windscreen. It was accidental, unavoidable and again, no charges were made clear or advised before or on collection of the car.

Extremely dissatisfied with the service up to this point.. Disappointed with the lack of customer care and communication and it’s really quite concerning from what you expect to be a reputable dealer.

I had an excellent experience buying my Mazda 2 from Perrys Blackburn Mazda. Tim Richardson handled my initial enquiry professionally and introduced me to James Ainsworth, who provided outstanding service throughout the purchase. James was patient, knowledgeable and always happy to answer my many questions. He explained the finance and warranty options clearly without any pressure and respected my decision to pay in full. I also appreciated his excellent after-sales follow-up, checking that I was happy with the car and reminding me that I could contact him if I needed any help. I am delighted with my Mazda 2 and would highly recommend Perrys Blackburn Mazda.