PC World Business Omdömen 

Abysmal. Wish I could give zero stars. Ordered a printer (order number 70910699) which was confirmed with an expected delivery of 1 working day. Nothing arrived and no notifications. Called and was told not in stock and probably never will be. Asked for a refund - still no confirmation even after 3 days. They take your money immediately but fail to deliver and make you fight to get a refund. Now my account seems to be blocked !!!!

Jay from Mansfield processed my PS5 order using the VIP code sent to me via curry’s and he was absolutely brilliant. Console arrived 2 days later with no drama’s. I’m one very happy customer.
Wished all the retailers would adopt this system to stop all the greedy opportunists using bots and selling them on eBay for extortionate prices.
Well done curry’s.

Ordered a Dell monitor online yesterday, site showed item in stock (9+). Checked order status today, turns out item is on back order. Money will not be refunded until the order has been cancelled by PCW with supplier, then it will be credited to my PCW account. I then need to contact them again to get my money.

Wish i'd read the bad reviews before ordering, i wouldn't have bothered.

Worst customer service I have received in years. I ordered 2 x 32 gb of RAM and received just one. I have called around 10 times and been promised repeatedly that it would be dealt with. This has been going on since February. Now they are just ignoring me. It seems that Currys are happy to rip off its customers and ignore them until they go away...

The only positive is that no one has been rude to me or hung up on me yet; just making empty promises.

Order Number: 24743140

---

EDIT: just in case people read Currys' response and assumed they had contacted me... They did not. It has been around a year now, so I guess they have no intention of dealing with the issue. Just don't buy from them and save yourself the trouble.

Good experience placing this order, easy transaction, fast delivery, customer service rep was informative. PS5 ordered from the VIP draw using the code, no problems at all.

Excellent, I was fortunate to be drawn via the ps5 priority pass and the process was quick and seamless. Order confirmed on the Friday and arrived on the Monday, you have one happy customer here.

Disgraceful service - impossible to get a refund

I’ve been chasing a refund for over two months now. They keep telling me they’ll sort it, yet the money is yet to appear. As a small business, daily chasing is time consuming, false promises are stressful and I’m at the point now where having the money out of the business it is affecting my ability to pay for other things I need.

I’d recommend you steer clear.

We ordered for two laptops on the 26th of March 2021 from curry for business under our business account. One was delivered while the second one was not just because recipient was not around and it was returned. We requested for a refund for the second laptop since first week in April, till now they have been unable to credit our account. I kept calling the customer service almost everyday for them to refund the us but to my surprise they are not helpful at all, they keep coming up with different excuses till date. We are calling on the management of currys PCWorld Business to please help us out as this has been lingering for over a month now with no hope of receiving our money back. The order number is: 24763148.
The service we received so far from Currys Business is appalling and with the review have read so far it seems to be the norm.

WE had a very unhelpful experience at PC world yesterday after being greeted by someone carrying a clip board name taken advised an assistance would be sent to us , waited long time no one appeared spoke again to assistant telling him we knew what we wanted and could he arrange for someone to unlock the cabinet and let us have it as we were in a hurry he went away saying we had to wait until some one came 10 mins later we walked out We thought that PC world would have wanted to take our business amounting to some £600 but obviously that wasn't enough, Have always dealt with Pc Wold in the past and we understand times are a little different these days but they must employ more staff as thet are opening up to covery slightly busier times , I'm afraid I shall never use the store again and will buy off the internet from other more willing operators .Tou cooked your books this time

Truly one of the worst experiences of my life.

I ordered 5 items. Seemed like a simple order.

One item ordered was a box of envelopes - but they sent me a computer keyboard. Another item ordered arrived broken. A complete waste of time and money.

I decided to return all 5 items I ordered, but because I returned the computer keyboard (which they sent me in error......) and not the envelopes which I ordered, they are REFUSING to refund me for the envelopes. It doesnt even make sense. They make a mistake and Im out of pocket?

Is this a nation wide scam or something?
How many people are they doing this to?
Should I report this to the police as Fraud?

Its like a bunch of trained chimps that are being led by another trained chimp.

Do yourself a favour. Dont order from them. If you do, its like a lottery. Maybe your order will arrive, but god help you if something goes wrong and you need to deal with a problem or talk to someone.

To cut a very long story short, on the 31st Jan this year, I ordered and paid for an item. As of today, there is no sign of it. Despite several hours on there chat net and phone calls, plus several emails (most of which were never responded too).
I have the Invoice and Despatch note with proof of payment. Also they, in early Feb, said it was a problem with the warehouse and there despatch company (DPD) and was being passed up to higher management to resolve.
Yesterday I received an email from them, saying my item had been delivered to my 'safe place'. That was not the case, in actual fact, if they had bothered to look at the tracking details carefully, they would have realised that the package had not been received by DPD although they had received the order.
Today, at the end of my tether, I phoned an agent. Yes, I was quite angry, who wouldnt be after 3 months, but not once was I rude or impolite. After about a 5 minute conversation, the agent hung up on me. NOW! That was rude.
So at this time, I am out of pocket and have no item and still no sign of a resolution. They even refused me a refund, saying the investigation had to be completed before that could happen.
I notice with interest that of the 578 reviews on this site, only about 10 percent have a rating of 3 or above. Says it all really.
Come on PCWB, sort this out.
Your order no. 70830251

Not worthy of any stars. They claim that it is much better to have a business account with Curry's , what a distracter. All they are after , is your information. If you have to buy from , just buy as a normal consumer.
This is how stupid their system is. You can buy a product from the a PC World/Currys branch as a business account holder, but you cannot return it , as it has to be collected. What a waste of resources. All the staff want to do is have a fight with you , if you try to argue with them , and on the phone, if they cannot answer a question , they just put the phone down.

Absolute disgrace!!! Ordered an item for same day collection, said 7 were in stock at the store, no email to confirm collection. When I finally managed to get past all the automated rubbish on their "Customer Service" line the woman I spoke to was stroppy & unhelpful!! This company are happy to take your money but then could not give a damn!! Go to Richer Sounds or John Lewis where customers are treated with respect and the service is excellent!!

I placed an order three weeks ago and despite a suggestion of next day service, had no response. Four phone calls and several promises later, still had no delivery. They finally informed me that neither they nor their suppliers had any stock. I asked for a substitute product and they led me a merry dance. They've still got my money and they can keep it for all I care. It's cost me more in time to chase the order than the product was worth. Ive done what I should have done in the first place and gone to Amazon.

Placed an order and was informed it would take 3-5 workings days to be delivered. Called up on working day 3 as had no update and was told my order out of stock despite saying plenty on their website at time of ordering.

Requested refund, which is processed as a credit note to your Currys account initially. You then need to call a separate team to get that refunded back to you. Called to arrange this and told their systems are down and the Finance department cannot make or receive payments, and to try again later. Tried the next day, couldn't get through. Tried the day after that and was told the systems are still down, and try again later. Absurd.

I may revise my review once they return my money, but obviously not a great experience.

Update (In response to below reply): Stacey, to be clear, the 'Refunds Team' you refer to is the Finance Team I have referred to in my review. As I mentioned, the times I have been able to get through (two occasions), they have asked me to try again later.

Update 2: After waiting another couple of days, still no refund. How is it possible for a Business' payment systems to be down for over a week now and still be functioning.

Update 3: Response to Stacey's latest update. I can only assume you are not up to date with your own firm's internal department contact details. Once the 'Store credit' was applied to my account, I was provided with a number from the refunds Team to contact them to have this transferred into my bank account, and that is what I have been using, including today where I was told to try again later as the payment systems are still down.

And to clarify, contrary to what you have written in all your responses since I wrote this review, they have not been waiting for any details from me. They have all my details, but are unable to make payments due to some ridiculous system fault for over a week now. Apparently it is with your IT department.

A shambles of a company. Wouldn’t touch them with a barge pole!

The worst experience that I have had in my 78 years.
I purchased an Indesit Fridge Freezer (Invoice No. 17468849 d/d 28/12/2020) in December 2020 and, with it, opted extra for swapping the doors around and removal of my old appliance. Delivery was fine and delivery team extremely helpful insomuch that in the end they did not have to swap doors. They advised that they would let their HO know. I sent a letter on 4 January 2021 requesting a credit for work not undertaken. I received an e-mail on 8 January advising that they just needed to confirm that work was not underataken and that they would credit my a/c with £18.32 once confirmation was made. I had heard nothing by 29 January and sent an e-mail requesting an update. I received an automatic reply advising that they would respond within 3 working days. I had heard nothing by 17 March 2021 so forwarded a letter to the company requesting immediate payment of the credit due to me. It is now 23 April 2021, some 3 months after refund was promised, and still nothing. I rue the day that I ever entered into a contract with this supplier.
The company is uncaring and does not value it's customers else they would, have at the very least, responded to me again since the last reponse by Rebecca. S Business Support Specialist.
This problem never did get resolved and I’ve heard nothing since my last comment to Stacey. Will definitely never recommend this supplier to any of my friends and family at any time in the future.
Hi Stacey have you received the details you requested please?

No response to my query!!! Still extremely poor service and no change despite their comments

Now 8 months have passed since delivery but still no further correspondence from this company. Very poor
and those that I have dealt with should be ashamed of their extremely poor customer service.

We are a small charity which purchased 8 chromebooks, mousemats and mice in December 2020. We didn't receive the chromebooks. We have had different excuses, blame for them not being able to find the money, and then being told the chromebooks had to all go to schools. It's now mid April 2021 and it seems Currys do not care about the elderly who want the chromebooks so they can learn how to stay in touch with family.

Their so called caring through age concern is a joke when they don't honour their contracts.

It is impossible to get money back, so we'll probably need to go to court.

Ordered a Logitech Group. 22/03/21. They were ex-stock with 10+ showing in stock. Chased up 07/04 - told - would receive 12/04. Chased 14/04 - told would receive 15/04. Chased 15/04 told would receive 16/04. Chased 19/04 - told these are on back order and would email me within 48 hours to advise when I might receive this. All this for an "ex stock" product. No one needs to wonder why I have left a one star review, subsequently cancelled order and ordered elsewhere.
Order number 70876251