RingCentral UK Omdömen 

Fuming. Set up all good, then a business verification 3 days later. shuts the line down. noone calls, noone emails. Just dead lines. The only way to communicate is a number with a stupid AI reception that can't help. Refund? Contact? nope. Rubbish. Instead of emailing or calling they've just terminated the account. What kind of company does that?

I would avoid.

We've been working with RingCentral as an integration partner, connecting their digital phone lines with our POS systems so the phone number appears directly on the till. The integration has worked smoothly and reliably, which makes a real difference for our customers on a day-to-day basis.

A special mention to Fayo Akinbisehin, our Account Executive, who has been excellent to work with — responsive, organised, and always quick to turn customer info into contracts and get things moving. It's made the whole partnership easy to manage on our end.

Would definitely recommend RingCentral to other businesses looking for reliable phone line integration.

Terrible customer services, very unprofessional and not helpful at all. They don’t know to rectify them when it’s their own mistake. They say they will call back and never does call.

I need a specific requirement for two companies and a switchboard. Ring central were not the cheapest quote but their member of staff Fayo really gave me confidence in what they did and they even got one of their partner companies to do the onboarding the very next day. Amazing service so far.

The customer service was absolutely dreadful. I had two plans and wanted to consolidate them into one, but I couldn't find any way to get in touch with the UK customer services. The live chat feature just told me to send an email. I ended up losing a lot of money because of this, and in the end, I cancelled my direct debits and switched to a different provider.

AVOID AT ALL COSTS.

For four months ive been payhing invoices for a telephone that diesnt make calls. I have over 100 emails and around 20 hours on the telephone to support and each time they promise me its been fixed it is not. To make matters worse they will not help me unless I pay the invoices for the service that wasnt provided. I have lost £1000s in lost time on the phone for my business. they DO NOT CARE ABOUT CUSTOMERS . AVOID AT ALL COSTS. Here were are in july - i took the servide out in April, have been paying month in and month out and today they threatened to 'Terminate my service' for unpaid invoices. Cheeky as holes have never provided me a service. I am a fool for hanging in this long with these clowns

I'd like to update my review now to 5 stars. My contact Liam at Ring Central has now been in touch and taken the time to go through some things with me - this is all I had wanted from the start and I appreciate Liam taking the time to do this. Now that we're in touch, I hope the support continues!

Our workplace is a customer of Ring Central - and I have just been handed it over to the marketing team as the person who lead it has left us. I have been trying to get hold of anyone at Ring Central UK for weeks to get information on our account and some support on how to update our system - a user guide, some helpful information. I've not had any response at all, via the online portal, phone number and I've also booked in 3 calls with Liam SV (not sharing his full name for privacy) and he's not had the courtesy to reply to a single email and has just not turned up for a call. It's hard to explain quite how frustrated I am at the utter lack of support. What a dreadful company - cannot wait to leave and I would avoid them at all costs if you value customer service.

A phone company that doesn't do phones 😂

The platfrom is so complicated you'd need to be Stephen Hawking to work it. The online chat is mind numbing been handed between 3 different people told to speak tot the UK team "please leave a message"

Shambles

RingCentral UK has been an absolute nightmare to deal with.

We ordered three desk phones. They did not work as expected. We then followed the return process properly, the labels were issued, and the phones were collected. Despite that, the refund is still outstanding.

At the same time, our phone line issues have still not been resolved after more than one and a half months. No serious business telecom provider should allow a situation like this to continue for so long. We have missed customer calls and suffered major disruption because of RingCentral’s failure to act with any real urgency.

Trying to get help has been exhausting. Long waits, repeated chasing, poor follow-up, and very little meaningful action. Support has felt more like a delay mechanism than an actual resolution team.

The most frustrating part is not just that things went wrong. Problems can happen. It is the fact that RingCentral has had more than enough time to fix this and still has not done so.

For a company whose entire business is communication, the level of service has been embarrassingly poor.

An absolute joke of a company - I've been with these for 16 years. The one time I needed to log in to my account it's changed to 2FA but using an obselete email address. No one in the whole support team knows how to handle this. If you need a good phone number / calling system as an SME avoid this one at all costs - the support will have you tearing your hair out.

Update 6/4/26
Called again to see where this mysterious account manager is only to be told they will contact me asap. Its already been 3 days. If they ever sort this issue out I may actually be able to login to my account. Like I said before avoid at all costs if you need a reliable voip system asked up with any semblance of support

We've been a customer for a few years and just renewed, overall a very positive experience and love the system. We have found the service a big improvement from our last provider - would definitely reccomend.

You've suspended our Account

Its SCHENGEX TOUR & TRAVELS LTD
Resolve our issue our your rating is going to be 1 Star
Our team of 100 would rate you 1 STAR
You are terrible guys

We are communicating you to update our bill then we would pay. Your customer support Scuks

Especially Michael
Terrible people
Frustrating experience

YOUR CUSTOMER SUPPORT IS MESS & FRUSTRATING
I am facing an issue regarding reduction of my extensions and billing. I have talked to their representatives multiple times especially Michael. They assured me they would sort it out soon.
They would update billing and resolve my issue.
Today when i tried to login my account. They say your account is suspended.

I am warning you guys sort my issue now or you'd see multiple Bad reviews here.

And i would sue agaisnt you.

Our experience with the RingCentral and BT joint project has been deeply disappointing and prolonged well beyond anything reasonable.

Eighteen months into the project, the RingCentral element of the solution has still not been delivered, despite the product being sold to us and despite ongoing payments being made. We are currently paying BT for services that remain undelivered, with overpayments now exceeding £12,000. These payments are being made under pressure, following threats that all existing BT services would be cut off if payment was withheld.

The project has suffered from significant delays, poor delivery, and a lack of accountability, particularly on the RingCentral side. A recent change in project management has only compounded the issues: the original UK-based project manager was made redundant and replaced with a project manager based in Berlin, introducing further delays and disruption at a critical stage.

To be clear, the BT project manager has been excellent—professional, engaged, and doing what they can within the constraints they’ve been given. However, BT’s insistence on payment for services that have not been delivered leaves a very sour taste and undermines confidence in the partnership as a whole.

If you are seriously considering RingCentral for any service, I strongly recommend giving this review careful consideration. I am more than willing to share full details of our experience, including the issues, challenges, missed deliverables, and delays, with anyone conducting due diligence.

No technical support

Fayo A. was a huge help in helping set up our RingCentral. He went above and beyond to make our difficult requirements a reality.
Thanks again Fayo, you were great!

We have been using RingCentral for many years, and our recent experience has been extremely disappointing. For the last two months, I have been trying to set up a new service called RingSense, but our account manager has been completely unresponsive. I have even asked the technical team to ask their manager to reach out to the senior manager, but there has been no output. I am really frustrated, and I want to change the account manager, but this is taking too long.

I have sent multiple emails and contacted the account manager several times, requesting that they call me back or assist. Despite these repeated follow-ups, I have received no response, no updates, and no resolution.

Chasing an account manager for months just to activate a paid service is unacceptable. This lack of communication and accountability reflects very poor customer service, especially for a business-critical platform.

Unfortunately, this experience has been frustrating and time-consuming, and it has seriously affected my trust in RingCentral’s support and account management. I wonder how that guy is doing his job, and nobody checks his work quality, really a shame!

We’ve been with them for nine years and, unfortunately, their customer service has gone steadily downhill. I currently have seven licences but only actively use five, and I wanted to cancel the two unused licences that were added recently.

While it’s easy to purchase and add licences online, cancelling them isn’t possible without speaking to customer “support” - which, in my experience, is anything but supportive. Their UK support is closed on 02 January 2026- not sure why.

When I requested the cancellations, I was instead pushed towards committing to another 12-month term (albeit paid monthly), without this being clearly explained upfront.

When I questioned this, the response was vague at best - I was told I “might” be signing up to a 12-month contract, but they weren’t sure.

It’s time to start looking for a better cloud service provider.

Really poor service

I requested multiple times over multiple weeks and spent multiple hours trying to upgrade my package.

Literally trying to give RingCentral more money.

There was a lot of "computer says no" and "I need to have a demo first", etc.

I requested a demo multiple times. I was consistently told that someone would get back to me before the end of today. Never happened. And I mean never. After, and I'm not exaggerating, weeks of trying.

In the end, I gave up, cancelled my subscription (I'd been a customer for 2 years), and moved to CloudTalk.

They are responsive, cheaper, and they have better technology.