RingCentral UK Omdömen 

Phoned our Account Manager at Ring Central, answered straight away and dealt with my issue, also followed up with instructions via email!

We have been with RingCentral for a few years now and were hoping for the product to provide adequate functionality, it has significant limitations compared to its competitors.

Their biggest shortcoming is their customer service and account management. They do not respond to emails or phone calls, leaving cases unresolved for weeks, and follow-up attempts are ineffective. You request a complaints procedurer and 3 months later, there is no reply.

For example, I have tried to reduce our line count due to decreased usage, but despite sending five emails to our account manager, I have yet to receive a suitable response.

I would suggest exploring other providers that offer better service at an affordable cost

Unable to register at it it's constantly rejecting my request to sign up and why when I try to sign up again it's just saying that I have already used up my free trial if this is just a clever technique to make sure that people don't signup to their website for free trial than I am really unsure besides that not a really good option for businesses.

While RingCentral's product offers reasonable functionality, it comes with notable limitations, particularly regarding call routing and group management. The most significant drawback, however, is their customer service and account management. They are unresponsive to emails and phone calls, leaving cases unresolved for weeks. Efforts to chase them up are futile. For instance, I've been attempting to reduce our licence count due to decreased usage, and despite sending three emails to our account manager, I have yet to receive a response. Additionally, obtaining clarity on costs and billing for other countries has been extremely frustrating. In summary, although the product is passable, the poor customer service is a major drawback. I would recommend considering other providers that offer better service at a lower cost.

Once you enter into a contract with RingCentral, they will make it as difficult as possible to cancel or even downgrade your package. Their sales team will be nice until you sign up and then you will deal with rude and arrogant representatives of RingCentral.
Watch out for the following :
1) They will get you to sign a long term contract that auto renews by the same term, every time !
2) If you wish to cancel, you have to do it within 30 days Before your contract end date - not a day before or after. They will not give you an email to send your cancellation requests to, so it’s even more difficult to cancel.
3) During your contract, they will refuse to downgrade your contract - eg reduce the number of lines. We currently have 10 x lines.
4) Once you sign up with Ringcentral if you need to get in touch with their customer services team, they will take forever to answer or direct you to voicemail after spending in excess of 15 minutes waiting in a queue.
5) If you do decide to purchase from this company, please read your contract carefully before you sign it !
Honestly RingCentral is one of the worst companies I have had to deal with. We have been with them for over 6 years now and every time we try to make changes to our contract it’s the same story. The number of 1-star reviews they get tells the true story of what it’s like dealing with them. Don’t be a victim and stay as far away from this company as possible.

Been with them for well over 10 years, paying annually. Needed to reduce our service as not using much. As we were coming to the annual payment, we tried unsuccessfully to do this in the portal. Opened a support case, and contacted customer account manager. No response. Finally rang them over a week later. I was told we were tied to a 24 month contract that we agreed to in 2019, and nothing that anyone can do to change this. I wasn't even cancelling - just reducing. Next year, will clearly will be sorting an alternative with clearer policy and better support.

Follow-up (4/7/24): Ignore the presence of a response as it's a worthless show of Customer Service. I replied as requested, to be told "it appears you are in a contract at this time". I'd already said that in my review, a 2 year renewal contract from 2019, having had the service since 2011. Despite several emails, I had no further contact or offer of compromise, and the annual payment date slipped past, and the full £719 charged for a service I don't use.

Scam - dreaful support and try and bill you for services you don't need and you can't cancel! Avoid like the plague

excellent!

My experience with Ring Central has been positive. The person I spoke to was very helpful and answered every question I had without making me feel misunderstood.

I would not hesitate to recommend their products to colleagues based purely on their customer service.

The same cannot be said for another software company I have had poor experiences with.

Overall it was refreshing to feel valued as a potential customer and I felt as if I was talking to a person, rather than a script.

Fantastic service and support

Was shopping around for VOIP telephone service back in February 2024. Cameron from Ringcentral UK has been amazing, from helping us choose the right plan, to delivering and setting up the phones. He even worked overtime during weekends and the bank holiday to answer any questions and chased deliveries. Thumbs up for the effort.

We rented 20 VOIP handsets from them, they helped us provision the phones which saved us a lot of time. Ringcentral customer care is very helpful, they guided us on how to setup all the diversions, voicemails etc..

In a nutshell, helpful team, good knowledge, phones are great, reliable telephone line, easy to use software. Recommended.

The RingCentral portfolio is always accelerating forward & offering immense value & exciting ways to innovate as a business.
The UK team also look after us to ensure we are making use of the platform.

Probably best to steer clear if you operate in the US but are located anywhere else. This combination makes it impossible to send SMS due to their TCR requirement choices. Support pretty unhelpful also - originally signed up for RC specifically for the texting function so checked I would be able to use it with support who said it would be fine

Having major issues with them.
Used them previously and it all worked quite well, but when it came to cancelling that is a different question. We never used the subscription in the end, so when we cancelled it - it turns out the auto renewed the subscription without informing us or asking permission. They didn't even send us a receipt or warning. Then to make it worse - they have ignored all our emails and requests to cancel our contract - even though it is clear we have never used the service.

Luckily it was only for £80 a month - however, thank god I didn't commit to a larger package.

Horrific experience!

Trying to get out of my contract as the system was very below average! I have come to the end of my contract and the customer service team ignored all requests to cancel. Contract rolls and I was still trying to get my account manager and anyone possible to cancel my contract. Then I move away, instantly get threats from accounting, in the end threaten to sue them and they let me go.

If you can get it up and running, it's reliable service and good quality calls. However the dashboard and system is completely outdated. It is difficult to navigate and not easy to understand, so your team may spend a lot of time on the phone to them trying to make what should be simple changes.

The support line is responsive and their staff very helpful however.

I cannot start to explain the problem I am having with RingCentral. I have been trying to cancel this service for 18 months in writing, they continue to acknowledge my request but still take money from my bank account. I am at my wits end as what to do. I strongly discourage anyone from dealing with them.

I have now received an e-mail from RingCentral stating that they will not cancel my unused contract unless i discuss it on the phone with them first. I have already done that over a year ago and am not prepared to speak to them again. I have give clear written instruction to cancel. The account has not been used for over 2 years but because they have my card details they keep charging me.

RingCentral suspended our account due to that the KYC form has not been completed on time. The message was sent to an ex-college hence it's never been received properly. We have tried to reach out to the customer support team to resolve and the call was redirected to billing team a few times with response that ONLY our account manager could help, who is on holiday. After attempted around 7-8 calls on the telephone line to try to get the services resumed, there's no luck at all. Surely there should be a better way (e.g. redirect us to team who can support us, KYC team). The business can not simply wait for an account manager to be back for the account to be enabled! Very disappointed at this level of service.

Recently had a demo with Andrea Haslam and was very impressed not only with her knowledge of the product but her ability to understand my business needs and come up with solutions to make it work. Have happily signed up with them and looking forward to getting going. Thanks Andrea you are a star.