I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I finally made the call today like many other people feeling deflated, scared & lost. Thankfully, I got through to Ellie S at the assessment team who not only was extremely professional, she was also... Se mer
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Who knew a phone call I'd dread would turn into something that filled me long awaited hope .. I spoke to a very kind and considerate man named Greg Cassidy , he explained things very clearly , he was... Se mer
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I have reached out to this company - 6 weeks after getting married in September my husband was diagnosed with cancer….to say our lives were turned upside down is an understatement. Previously we both... Se mer
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Företagsinformation
- Skuldavskrivning
- Finansiellt institut
- Informationstjänster
- Ekonomi- och skuldrådgivning
- Finansiella tjänster
Skrivet av företaget
At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!
About Payplan
Skrivet av företaget
Kontaktuppgifter
Kempton House, Dysart Road, NG31 7LE, Grantham, Lincolnshire, Storbritannien
- 0800 316 8133
- online@payplan.com
- www.payplan.com
4,6
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was very clear explaining everything I…
Was very clear explaining everything I needed to know and such a lovely lady making me feel ok without judgement
16 februari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Carol Anne,
Thank you for your review. We strive to ensure our services are clear and non-judgmental for our clients.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Spoke to Tracy and Shane today amazing…
Spoke to Tracy and Shane today amazing so understanding and came up with a solution that helped me once I explained everything couldn't be happier
13 februari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Phil,
Thank you for your review. We strive to find the best possible solutions for our clients.
Your client words will be passed to Tracy and Shane.
If you have any concerns in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Excellent service from Chloe very…
Excellent service from Chloe very patient and understanding - can take some time if you want to speak to certain person so you don't have to repeat yourself
11 februari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hi Suzanne,
Thank you for taking the time to leave a review, your kind words are appreciated!
If there's anything else we can do to help you, don't hesitate to get in touch.
Warm Regards,
Mitch @ PayPlan
PayPlan has transformed my life.
PayPlan has transformed my life. I made my final IVA payment yesterday - and couldn’t be more grateful to this wonderful team of people. Every time I have had to call them, over the years, they have always been phenomenally kind, patient and expert. Nathan, Jade and so many others I have spoken with there are an incredible asset to PayPlan and off-the scale great ambassadors for them. Contact PayPlan and you will get your life back.
11 februari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hi,
Thank you for taking the time to leave a review, your kind words are immensely appreciated!
I'll pass your feedback onto your advisors, who I'm sure will be delighted to hear how they've been able to help.
If we can do anything else to help, please don't hesitate to get in touch.
Warm Regards,
Mitch @ PayPlan
They started out great but…
They started out great but communication is incredibly slow, as in it takes weeks to get an answer from your case worker even on urgent matters.
They advised I have 14 days to pay over £1000 based on documents I never sent them, I’ve been trying to contact them for 5 days and have been completely unable to.
5 februari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Samantha,
I’m sorry to hear your experience didn’t meet our high standards.
I’ve requested additional information from you so that we can locate your case. Alternatively, please email online@payplan.com with your PayPlan ID and a few details about your case.
Again, I can only apologise for your experience.
Great at first
Great at first then it’s a nightmare. Make sure you know exactly what whats going on. Dont be like me end up even worse then normal
3 februari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hi,
We're sorry that you've not had the best experience with us. We hold exceptionally high standards, and I can only apologise that in your instance, these haven't been met.
We've requested some more information from you, but I can see you haven't replied. If you'd like to raise this further, could you kindly send an email to online@payplan.com with a client ID (if you have one) and a few details on how we could improve our service.
Again, I can only apologise for your experience.
Warm Regards,
Mitch @ PayPlan
Sympathetic
Sympathetic, understanding and nonjudgmental at a very trying time.
2 februari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Peter,
Thank you for your review. It’s important to us that our services are always supportive and non-judgmental to all our clients.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Great and supportive agent I spoke to…
Great and supportive agent I spoke to on WhatsApp, options explained well and forwarded over to the appropriate team. Thank you
29 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Samuel,
Thank you for your review. It’s important to us that we’re as supportive as possible for all our clients.
If you have any questions in the future, please feel free to contact us.
Kind Regards
Bailie, PayPlan
Jess was so helpful
Jess was kind , patient, professional and helped me through the whole process after I’d lost my job and unable to meet my commitments. Couldn’t thank her enough for the support
29 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Justin,
Thank you for your kind words. We work to ensure that our services are tailored to our clients’ circumstances. Your kind words will be passed on to Jess.
If you have any questions in the future, please feel free to contact us.
Kind Regards
Bailie, PayPlan
The team helped put me at ease and…
The team helped put me at ease and talked through the process with an easy manner. I feel like I can finally start living again after carrying this weight around for so long
27 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Chris,
Thank you for your kind words. It’s important to us we remove as much of the weight of your debt as possible.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Avoid this company majority of the…
Avoid this company majority of the money you pay them like 60% will be money you pay payplan for their services
40% of the money you pay them will be divided among people you owe money to
They are the worst and most horrible debt consolidators company you could deal with ,they are their to make money not to help you clear your debt quickly you are better off paying yourself individual companies or use another consolidating company that are not greedy like payplan
Soon they will shut down if thwy keep exploiting people like this
Dont believe the 5,4 or 3 star review check out the 1 star reviews
Check payplan revenue they made
Quarterly Revenue Insights
In the third quarter of 2025, PayPal reported a revenue of $8.42 billion, which represents a 7.26% increase compared to the same quarter in the previous year.
They are making huge money of you
25 januari 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Ray,
I’m sorry to hear your experience didn’t meet our high standards.
I’ve requested additional information from you so that we can locate your case. Alternatively, please email online@payplan.com with your PayPlan ID and a few details about your case.
Again, I can only apologise for your experience.
So helpful and supportive
So helpful and supportive. Feel a bit hope. Glad I contacted them.
23 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello,
Thank you for your review. We work to ensure that we're as helpful and supportive as possible to all our clients.
If you have any questions, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Alex Pouter was so professional and his…
Alex Pouter was so professional and his advise was really informative considering I am a worrier he put my mind at ease and went through everything. Nothing was too much trouble he is an asset to your Company. Bright, Friendly and Professional .. cant thank him enough was dreading calling he made it all so much better - thank you Alex your a little gem.
22 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Joanne
Thank you for your kind words. We understand how stressful debts can be, it's important to us to remove as much stress as possible from you, and we take pride in our bright and friendly advisors.
Your kind words will be passed to Alex.
If you have any questions in the future, please feel free to ask.
Kind regards,
Bailie, PayPlan
Chloe was so helpful and friendly
Chloe was so helpful and friendly. She wasn't judgemental at all, and was able to come up with several options that would help me with my problem.
22 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Christine
Thank you for your review. We strive to find the best solutions possible for our clients.
Your kind words will be passed to Chloe.
If you have any questions in the future, please feel free to ask.
Kind regards,
Bailie, PayPlan
Absolutely brilliant...
Absolutely brilliant...
Fantastic help from a fantastic lady...
So overwhelmed with the out come.
Massive thank you to chloe. X
22 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Gemma,
Thank you for your review. We’re happy to know we’ve provided help to yourself.
Your kind words will be passed to Chloe.
If you have any questions in the future, please feel free to ask.
Kind regards,
Bailie, PayPlan
Absolutely fantastic
Absolutely fantastic, honestly I was so worried and upset with my situation and the lovely ladies harmonie was just so understanding and patient with me, I genuinely couldn’t recommend this company enough. And at the end all my worries were dealt with and there was definitely no judgement whatsoever so again I’d highly recommend giving them a call if you need a little financial help 😊
21 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Kerry,
Thank you for your kind words. We’re really pleased you reached out to us so we can help you manage your debts. Thank you for recommending our services.
Your kind words will be passed to Harmonie.
If you have any questions in the future, please feel free to ask.
Kind regards,
Bailie, PayPlan
Its nice to have someone listen for a change
Its taken two sessions to get sorted. But its so nice to have someone listen and understand what you are going through. It does seem a long process. But they listen to what you.need, and tell you which is the best way to go about it. Along with the worry of debt, your health, physical and mental can be hit hard, and you need someone who understands this, and the people at PayPlan seem to have empathy, and an understanding of mental health which is really needed in this Internet led world. Thanks for the time you have spent with me today. I really do appreciate every minute of it.
19 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello David,
Thank you for your kind words, ensuring our services are tailored to our clients needs. It's very important to us to ease as much stress as possible from our clients.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Excellent from start to finish
Excellent from start to finish. We have a chronically ill child. We e been navigating the cost of cancer for the last 14 years. PayPlan were reassuring, non judgmental, and made it so easy to talk to them. I couldn’t recommend them highly enough.
14 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Alan,
Thank you for your kind words. Ensuring our services are tailored to our clients’ needs is very important to us.
It’s great to hear that you’d recommend us in the future.
If you have any concerns or questions in the future. Please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Overall customer experience was…
Overall customer experience was exceptional.
16 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hello Peter,
Thank you for your review. Here, we strive to ensure our services are tailored to our clients’ requirements.
If you have any concerns in the future, please feel free to contact.
Kind Regards,
Bailie, PayPlan
What an awesome Debt advisor Sam
It was genuinely a pleasure speaking with my advisor, Sam. He demonstrated such deep knowledge of the different solutions available to me and took the time to walk me through each option with clarity and patience. His kindness, professionalism, and thoughtful guidance made the entire conversation feel supportive and reassuring.
I ended the call feeling empowered, informed, and confident about my next steps. Sam provided not just advice, but real clarity and I am truly grateful for the time and care he invested in helping me move forward.
8 januari 2026
Omdöme utan inbjudan
Svar från PayPlan
Hi Suzan,
Thank you for taking the time to leave a review. Your kind words are much appreciated!
If there's ever anything we can do to help, then please don't hesitate to get in touch.
Kind Regards,
Mitch @ The PayPlan Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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