PayPlan Omdömen 4 251

Very satisfying I’m a pensioner have no clue about balance the budget always managed to pay my bill till I stop working last year

Very understanding of what,for me is a frightening time . I'm not tech savvy but will follow their tips ect. Thankyou

It was great to speak and see my options as been so worried about my debts.

All the agent was fantastic and understanding and good listener. They have given the correct training yo deal with VUNERBALITY and take a stress by helping through people's hardest time.

Thank you

they were so helpful and understanding of my circumstances. would definitely recommend them

I'm a frightened old lady who got herself , totally myself, into a mess but knew I needed help. One of my Cr card company's advised me to perhaps call an advisory service and today I did. The ladies I spoke to were kind. They listened. They offered supportive advice but most of all their patience.
I'm aware I'm at fault. But not once was I made to feel inadequate, stupid . Infact I feel I may, just may get some shuteye.
I promise to abide by everything said and fulfilled my obligations.

Tilly has been very helpful and knowledgeable. Whenever I have needed help with anything this has always been done with a kind and sensitive attitude. I have been given great advice and she has provided me with excellent solutions. Would highly recommend!

Thank you so much for talking the time to listen to me today and to bring a solution to my problem with money.

Gift florin alin Iurac

Great customer support would highly recommend to anyone that wants to resolve any debits

Terrible company, does not help you at all , just chases you if you miss one payment, would strongly miss

I have only ever experienced caring, efficient customer service of the highest quality. Any problems can be discussed in a calm and reassuring manner making contact a pleasant and entirely positive experience. A great job well done.

I was very nervous and have never sought help before from anyone, i was referred to PayPlan by a partner company of theirs and i cant thank them enough for making me feel at ease and answering any questions i had. On my 2 calls i spoke with Laura and Harmonie and both ladies were just amazing and very professional. I would definitely recommend this company to anyone struggling and looking for help. I feel as though a big weight has been lifted off my shoulders.

Payplan are handling my iva but unfortunately they can't do this correctly, they are paying my creditor every month who has already received 100 percent of debt back, I have called Payplan to ask why they are still paying this creditor for them to say I still owe on this account, I have called the creditor who has told me the account is in credit and they don't know why payplan are still paying in to the account each month.I have raised a complaint with payplan and have to wait until the 2nd March for they response before hopefully the financial Ombudsman can tell them how to do they job properly.

UPDATE:
I finally got a response from PayPlan the day after my review was posted. However the info given was completely wrong. My Iva began in March 2021 and I’ve made a total of 60 payments to date. However the advisor stated my final payment, of a completely random amount, would be due on 31st April. That date doesn’t even exist!!

I’ve made 60 payments which is the usual amount to compete an IVA but I’m now expected to make a further 2 payments with no explanation and given an end date which doesn’t exist.

I’ve sent follow up messages for clarification and yet to receive a response. There isn’t a clear complaints process that I can find so I’ll be taking this to the financial ombudsman if not resolved.

Started off great, set up an IVA with no issues. Have paid on time every month for almost 5 years and always completed my annual reviews on time & provided any extra info required.
My plan is due to end soon, but I have no idea of the actual end date as I have had zero responses to the FOUR emails I’ve sent them since 18th Jan 2026. However they send me multiple texts and emails per week stating my annual review is overdue, ironic!

As the plan is soon to be coming to an end, I was at the very least expecting some communication from them about what happens next, but have had nothing but there aforementioned communications about annual reviews. It’s been near impossible to contact the many different case advisors in the last couple of years, sometimes waiting months for a response to very simple questions.

This should be a time when I’m looking forward to being debt-free in the very near future, but instead it’s added more stress to my life.

If PayPlan addressed the absolute failure to communicate with its clients once they are getting paid, then it would be a much better experience all round!

I recently reached out to payplan for help with debt, after trying to get help from other agencies and being turned away payplan have thrown me a life jacket I felt like I was drowning and had no way out constantly feeling like I had failed my children, the reassurance and friendly nature of everyone I spoke to was amazing specially Andrea what an angel she was. Thank you for helping me get my life back on track and saving me. I will forever be grateful for everything. My children will now have there happy bubbly mummy back.

I had the pleasure of dealing with Susie. She treated me like a human being and like I was the only person she was helping. That personal touch she offers, her people skills. Both of these cannot be trained, this is Susie and her personality that shine through in doing what she does. Thank you so much Susie, your personal touch has made my week.

Contacted pay plan via whatsapp, they were extremely helpful, no judgement, and worked for find a solution that is best for me

I have reached out to this company - 6 weeks after getting married in September my husband was diagnosed with cancer….to say our lives were turned upside down is an understatement. Previously we both had two jobs each to manage “life”….that all changed and finances became a total nightmare.
That said I have been speaking with Joe, who has not only been professional and courteous, has also been understanding, sympathetic and so helpful. Thank you!

Never had a service like it talked to Sam on the phone had all my worries about money and depts sorted in an hour can’t praise payplan enough any one with debt and money worries contact right away it will be the best move you ever make 5***** just perfect.