The technical support team helped me with the issue. My account was blocked during a payment, but after asking some clarifying questions, the problem was resolved and my account was unblocked.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
For some reason you guys cant see most the emails i send you, could you let me know if you just recieved my email with the informations? P-10277967, also please the account number do you mean account... Se mer
Företaget har svarat
Comprei uma licença no g2deal.com e fiz o pagamento por PIX a intermediária foi a Paymentwall. A g2deal alega que o pix não entrou, inclusive me enviaram email com print do sistema informando que esta... Se mer
Företaget har svarat
Absolute dog shit experience. Worse experience ever with this payment processor. I tried to make a $10 purchase and i had to jump over so much invasive ID verification ever. Took over a week to resolv... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Paymentwall Inc. is a global payments platform which services businesses in the SaaS, travel, and E-Commerce industries across 200 countries and territories. Paymentwall is best known for its wide range of 150 local payment options, which helps companies of all sizes enter into hard-to-reach markets.
Kontaktuppgifter
San Francisco, USA
- support@paymentwall.com
- www.paymentwall.com
3,2
Medel
263 omdömen
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Miserable
Why do I need to send my SSN to a random company I've never heard of just to buy a 10 dollar minecraft cosmetic? Absolutely ridiculous. I don't mind having to prove that I own my paypal account, but why the hell do I need to send anything more? Complete violation of my privacy.
15 december 2020
Omdöme utan inbjudan
Incredible service
Extremely fast, friendly, and easy to get my Black Desert Online refund with these guys. They work secure, have their facts straight and it doesn't matter when you email them, there's a very high chance you'll get a response within the hour (if not virtually instant). Happy to see a company that cares about working as efficient as possible while putting smiles on faces of the customers. Big thumbs up guys.
15 december 2020
Omdöme utan inbjudan
I lost 4k USD with them
I lost 4k USD with them. Stay away they shutdown the account and keep your money for 6 months and then they will tell you that there is a fine form MasterCard for 6k USD against you, without showing you this fine!!! Ridiculous , see you in court
15 december 2020
Omdöme utan inbjudan
Nur Betrug von denen! Keine Empfehlung! Meidet den unbedingt
Seit dem 23.11.2020 habe ich meine Rückerstattung veranlasst. Heute ist der 14.12.2020 und bis heute kam kein Cent zurück auf mein Konto. Jedes mal kriege ich den selben Spruch, dass das Team dran arbeitet und es bald einzahlen wird. Eine Rückzahlung braucht MAXIMAL 1 Woche!! Wenn das so weiter geht werde ich rechtliche Schritte einleiten um an mein Geld zu kommen.
14 december 2020
Omdöme utan inbjudan
Kept asking me for private information
Kept asking me for private information, like my driver's license, which is definitely against the law.
I just wanted to make a small payment and I had to jump through 50 hoops and I couldn't even do it.
13 december 2020
Omdöme utan inbjudan
Had some problems with payment from mousehunt
Had some problems with payment from mousehuntgame, and their support was fast and helpful. Been playing a lot of online games and it was one of my best experiences with a support team. Keep up the good work!
10 december 2020
Omdöme utan inbjudan
They want all of your data to confirm…
They want all of your data to confirm some game purchase really?!, ID, Credit Card details, after receiving them they my ask for blood samples and your family picture. Bull$#*!
26 november 2020
Omdöme utan inbjudan
Fast & Efficient
I had a problem with some software I purchased from Corel and when I demanded a refund they gave me the runaround for weeks.
One email to PaymentWall and within 60 minutes the matter was resolved.
In my experience they are one of an alarming few companies that still give personal service and actually care about customer satisfaction.
23 november 2020
Omdöme utan inbjudan
Black Desert online is losing money big…
Black Desert online is losing money big league! New players wanting to buy have to give up their Identity? On top of that it takes forever for them to respond. No thank you!
23 november 2020
Omdöme utan inbjudan
I suggest every company not to use this…
I suggest every company not to use this service especially if you are a gaming company. They made me wait 5 days, looked at the wrong account, and closed the inquiry.
If you sell virtual items, and you use these guys. Expect your player base to wait 5 days as I did just to get anything purchased. Do not use paymentwall.
18 november 2020
Omdöme utan inbjudan
Great security and support
The way they process things can be frustrating they are strict with security.
I personally got frustrated but instant gratitude comes with a price so I do prefer the way they process payments with the heavy security because at the end of the day you don’t want your credit card information stolen.
Secure and the support always replies to enquiries.
5 november 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hi DunkFury,
We have processes in place to protect consumers, like you, and websites from fraudulent payment attempts. We appreciate your trust and understanding on this matter.
We're here to reassure you that we're PCI DSS Level 1 Certified, the highest level of payment compliance available. Your payments are safely processed with us.
Should you have further inquiries, our team is ready to assist you 24/7. Have a good day.
Excellent service
Assist me in getting my refund in a timely manner.
4 november 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hi Phim,
Thank you sharing your positive experience on Paymentwall. Should you have questions on future online payments, please don't hesitate to let us know.
Geld Kassieren aber nicht auszahlen. Betrüger
Ich habe eine Zahlung über Paymentwall gemacht, diese ist Fehlgeschlagen. Nach Kontakt via Email wurde mir gesagt da ist etwas schief gelaufen. Dann habe ich ca eine Woche gewartet. Keine Antwort, Kein Geld.
Jetzt frag ich immer wieder was da los sei. Natürlich alles auf englisch aber egal. Immer wieder die selbe Antwort das daran gearbeitet wird.
Ich meine.. ein Finanzdienstleister der kein Geld zurück schickt bei einer Fehlgeschlagenen Zahlung?
Ich warte noch 24 stunden ab. ist mein Geld dann nicht auf dem Konto werde ich weitere schritte einleiten. Für mich als jemanden der in einer Werbeargentur Arbeitet, wird es ein leichtes sein das ganze auch mal Richtung Presse zu leiten.
4 november 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hi Heinrich,
Es tut uns leid zu hören, dass Sie so über uns fühlen.
Wir möchten Sie darüber informieren, dass wir keine Gelder aus fehlgeschlagenen Transaktionen einsammeln. Jeder Betrag, der auf Eis gelegt oder für die Zahlung reserviert wurde, sollte bald zu Ihrem verfügbaren Guthaben zurückkehren.
Unser Team ist gerüstet, um mit Ihnen in Deutscher Sprache oder in jeder beliebigen Sprache zu kommunizieren. Wir helfen Ihnen gerne weiter in dieser Situation.
Sie können uns eine E-Mail an support@paymentwall.com zusammen mit den Details Ihres Anliegens senden. Wenn Sie weitere Fragen haben, können Sie diese auch einsenden.
Payment Wall Is Very Good And Helpful
Payment Wall Is Very Good And Helpful
I Used Payment Wall Only When I Bought My Optifine Cape For Minecraft And I Think Most People use payment wall for optifine cape Its Fast And a Secure Place :D
27 oktober 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hey,
We're happy that you use our platform for your Optifine purchases.
There are a lot of customers like you who look for quick and safe payments, and we're happy to provide just that. You can message us anytime you need assistance. Have a great day.
These guys are a bunch of scammers…
These guys are a bunch of scammers asking for government issued IDs and photos of your credit card to verify your identity in an online game, while I was attempting to use my Paypal account for an ingame purchase, biggest joke ever! Even proper gaming platforms such as Steam would not ask for such things.
Their "customer service" consists of a bunch of automated responses, pretty much like all their replies to the reviews on this website.
Avoid doing business with them or sharing any information or documents with Paymentwall or Terminal3 if you are a consumer.
18 oktober 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hi Sean,
We're sorry to hear you feel this way about us.
You likely became a candidate for verification so we can confirm your identity in relation to a cancelled purchase. This process is in place to protect consumers, like you, and websites from fraudulent payment attempts.
Transaction verification is a one-time procedure and will only be used for that purpose. Once you are able to comply with the verification process, you should be able to make payments again through Paymentwall.
We understand if you do not feel comfortable sending the required information to us. We’re here to assure you that all the information is transmitted and stored in the most secure, encrypted manner. We are compliant with the strictest credit card protection policies and are PCI DSS Level 1 Certified, the highest level of compliance available.
If you decide to proceed with this, we’ll be glad to assist you along the way. Our support team is available through support@paymentwall.com if you have further questions.
The best support I've ever dealt with
The best support I've ever dealt with, super fast response time and getting back to customer almost instantly. The informations provided were detailed and easy to read. I am amazed! Keep up the great work.
10 oktober 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hi Michał,
We're glad you are happy with our service. Our team is here to help whenever you have questions about your payment. Send us a message if you need help soon.
Was very helpful
Was very helpful in helping me sort out a refund case, email reply’s where also often enough that it didn’t feel like I always had to wait so long for them. Overall customer service was really good
29 september 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hi Kenny,
Thanks for sharing your positive experience with us. We appreciate your patience and we're glad to have helped you get your money back on a duplicate transaction.
If you need help on future online payments, let us know.
Not compliant with data privacy laws
Their Terminal3 payment service will randomly flag your payments as fraudulent even after using the same method to pay for years. Their verification process involves sending in sensitive data that should never be shared with anyone, including a picture of personal ID and credit card information. They also never provide any details as to why your purchase was randomly flagged for no apparent reason. Borderlines on breaking GDPR. Even after uploading this information to their end, they will request more sensitive information before ultimately blocking your account. Stay away from anything requiring Paymentwall or Terminal3.
27 september 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hello,
We understand your hesitation and would like to reassure you that all the information is transmitted and stored in the most secure encrypted way. We are compliant with the strictest card protection policies and are PCI DSS Level 1 Certified, the highest level of compliance available.
It appears that one of your recent payments had been flagged for an activity which we needed to verify. Depending on how your transaction was processed, we require a certain set of documents so we can confirm your identity in relation to your purchase.
Transaction verification is a one-time procedure that allows future payments made with the same card or any other verified payment system to go through automatically without any delay.
To give you more information about the company and our verification process, you may visit these links:
https://www.paymentwall.com/en/faq/payment-verification/196
https://www.terminal3.com/en/support#payment-verification
We hope this enlightens you and encourages you to verify your details with us.
Worst Payment Method EVER
Hello, paymentwall keeps asking me to upload all of the documents needed. I already told them that I only have 1/5 of those documents. What do you want me to do? Steal documents? Is that what you want?
25 september 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hello,
Transaction verification is a one-time procedure that allows future payments made with the same card or any other verified payment system to go through automatically without any delay.
Our team will only ask for a specific set of documents on first instance. If these are not readily available, we can provide you an alternative list which you may choose from. We will definitely not ask you to send five sets of documents at once, nor will we encourage any form of illegal activity to obtain such.
If you're ready to proceed, we'll gladly help you move through the process. Our team is available 24/7 through support@paymentwall.com.
Die größte verar****
Die größte verar**** der Welt, mein Geld wurde eingezogen, und habe nicht mal die Ware erhalten
Es ist alles auf Englisch und unverständlich, es gibt kein Support,
Tut mir Leid aber in meinen Augen ist das der größte ****** auf der Welt, jeder der sein Geld nicht zurück erhalten hat sollte die Seite anklagen, ich bin auch bereits dabei alles in die Wege zu leiten. Schmerzensgeld vom Anwalt von einer 10x so hohen summe.
22 september 2020
Omdöme utan inbjudan
Svar från Paymentwall
Hallo Evelyn,
Es tut uns leid, dass Sie sich so über Paymentwall fühlen.
Wir möchten Sie darüber informieren, dass wir keine Gelder für erfolglose Transaktionen sammeln. Jeder Betrag, der auf Eis gelegt wurde, sollte von Ihrer Bank oder Ihrem Finanzinstitut zurückerstattet werden, nachdem sie den Status gelöscht haben.
Wenn Ihnen eine Inrechnung berechnet wurde, können Sie uns eine Nachricht zusammen mit einem Zahlungsnachweis senden, damit wir sie validieren können. Wir können Ihnen auf jeden Fall helfen, Ihre Bestellung zu bekommen, wenn die Mittel auf unserem Ende eingegangen sind.
Sie können uns jederzeit support@paymentwall.com erreichen.
Unser Team steht Ihnen rund um die Uhr zur Verfügung und wir unterstützen Sie in anderen Sprachen wie Deutsch.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.