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I gave them notice. They arranged viewings. They told viewers that they could take photos and videos of my home without my permission. If you can imagine that... every Tom, Dick and Harry taking pictures of your stuff and home. A month later I moved out and left the flat spotless. Spent hours cleaning, left it better than I found it. They charged me some money for 'light cleaning'. They took some photos to prove their point, but the photos were taken with a microscope. I could see tiny speckles of dust, but I could not identify the room that the photo was taken in. Fair enough, maybe there was some dust behind the radiators. I suppose I should have steam cleaned all of their carpets and walls, as well as the insides of the washing machine and the double glazed windows from the 50s. Maybe I should have painted the walls, too. But what was even more shocking is that they charged me £95 for a broken bed slat (I told them that I found it broken, because it was not visible) and for damage to a light bulb and fixture. Any damage to the light fixture was caused by their negligence when my flat was flooded from the roof. What can I say? It took them ages to release my deposit and then they tried to scare me off by telling me that the DPS adjudication process will take forever. Thankfully they did not charge me for a stainless steel clothes hanger that was slightly warped due to me hanging there my very heavy coat!

Abbie was fantastic. Very supportive, thorough, professional and always quick to respond. I could not have asked for more.

A very quick response to all our numerous queries

Everything went very smoothly without any major problems. Communication by email or phone was sorted out quickly by a friendly team. Thank you.

I was supported by Abbie Percival during the renting process and she couldn't be more helpful. Amazing service and I am about to settle into my flat now for the new year. I felt supported and respected throughout

Georgie has been great as our property manager. Friendly, responsive and a great point of contact for Pat Robson.

They were very understanding, and a great support in my search for a home.

Arrived in a very dirty flat with a leak in the bathroom.
Said leak in the bathroom took months to be fixed, I reported it immediately but all they did was tell me to use the glass screen when I take a shower. Thank you Pat Robson for this precious insight, next time I need someone to explain how showers work I'll ring you. Several months later that leak started going into the neighbour's bedroom and he complained. Then they finally fixed it and of course said I hadn't warned them.
Found some of the previous tenant's underwear behind the radiator.
Flat door stopped closing after a while, took three days to fix.
Building fire alarm started ringing one night, I couldn't turn it off myself as it was on a high ceiling. Pat Robson refused to fix it in the morning and I had to wait for it to run out of battery about 24 hours later.
Front door to the building wouldn't close at one point, had to call several times to get anything done about it, apparently it's "not their responsibility because it's the building not the flat", well you should know who the other landlords are, do your job. Took way too long to get fixed. This was in December and it was snowing, the draft from the open door made my flat freezing.
Cleaned the flat thoroughly when I left but they charged me 170 pounds for cleaning.

Really great experience from start to finish! Abbie & Rebecca have been extremely helpful.

We went through Abbie in the process of renting our new flat and she was great throughout - always happy to help and always fast with any questions we had.

Thanks Abbie

Abbie has been fabulous from the start with helping us with our move :)

Thank you so much!

My experience with Pat Robson for house renting was exceptional. Their team was professional, efficient, and highly responsive. They guided me through the entire process, making it stress-free. The properties they offered were of high quality and matched my preferences perfectly. I highly recommend Pat Robson for a seamless renting experience.

Carla took me and my friends around multiple properties today and she couldn't of been more helpful. She was so lovely and so friendly which helped when were asking our questions which she had all the answers to. Couldn't of asked for a better estate agent for our viewings.

Carla was absolutely incredible when showing us around different properties. She found us many different ideal places that she added onto our initial viewing. Carla was able to provide us with insightful answers to our many questions. 100% recommend, she was incredible.

We went to view multiple properties with Carla today and she was so kind and helpful! She was informative and extremely friendly which made the whole experience so much better. Definitely recommend!

Abbie was not only quick with responses but also extremely helpful with overcoming any hurdles caused by the fact that we had just arrived in the country. (e.g. how to do the right to rent check when BRP cards have not yet arrived, how to pay the holding fee when UK online banking is not yet ready, etc) We are very thankful for that.

Abbie and Rebecca were so helpful and made the process quick and easy!

Abbie and Rebecca at Pat Robson were super helpful, guided us through everything, and were able to accommodate with any issues we had. Everything was completed quickly and it was a very smooth process!

Brian was great and maintained excellent communication to get issues resolved.

If I could give them 0 stars I would!
I have rented a property of them between 2022-2023 and would suggest that no one else does in the future. you would be better living on the streets than in one of their properties. They lie to get ahead and the ethics of this company need to be evaluated. you only have look at the reviews to see that they have few positive ones that have probably been written by their own staff!

When I moved into this property there was no sign of professional cleaning, mattresses where stained, there was a hole in the roof allowing rain water in and as you can imagine in Newcastle there is a lot of rain, body marks in all bed room walls, mould and damp throughout the whole property, exposed brick work, left over property not only from previous tenants but also from the landlord. they also illegally withheld the keys due to a futile company policy. I would be here all day if I was to write everything down.

Throughout the tenancy there where multiple breaches in contract and the only effort they made was to not resolve any Maintance issues.

Now that I am free from the hell they caused me for 12 months they are trying to charge to imaginary things. They are taking as long as they can to respond to emails and are all but doing anything to not to release the deposit.