Patreon Omdömen 

Après un long échange sans résultat avec Patreon, je décide de publier ce commentaire afin de prévenir les utilisateurs de la plateforme et les membres du compte CPT75 de ce qu’ils risquent dans une situation similaire.

J’avais un abonnement payant chez CPT75, créateur hébergé sur Patreon.

À la suite d'un message factuel que j’ai publié (aucune insulte, aucune agression : uniquement des faits vérifiables qui n’ont pas plu au créateur), celui-ci m’a répondu par un message insultant.

Je regrette de ne pas pouvoir joindre ici la capture de mon message initial, mais je le recopie mot pour mot ci-dessous :

« Oui, tout travail mérite salaire, mais faut pas pleurer si septembre et octobre n'ont pas amenés de revenus sur la chaîne de la bourse pour tous, il y a eu 1 vidéo en septembre et 1 en octobre.
Avant cela rien pendant environ 18 mois.
C'est comme si la chaîne venait de redémarrer il y a 3 mois et avec 15.000 abonnés (comparé aux 109.000 de crypto pour tous), ça ne rapporte pas pareil »

Le créateur m’a ensuite répondu par le message suivant :

« sauf que t'es pas chez ta mere ici pauvre mange me.rde »
(j'ai dû couper le mot en 2 car Trustpilot me dit que c'est un mot grossier qui ne peut pas être dans le commentaire, une preuve de plus que le message reçu de CPT75 est insultant)

Il m’a ensuite bloqué, supprimant mon accès alors que mon abonnement annuel n’était pas terminé, et cela sans aucun remboursement.

Il s’agit d’une rupture unilatérale de contrat.

J’ai immédiatement contacté Patreon en leur fournissant les preuves de l’insulte et du blocage.

Après plusieurs interlocuteurs différents, j’ai finalement reçu une réponse définitive m’indiquant que ma demande ne rentrait pas dans leur politique de remboursement et qu’il n’y aurait aucun réexamen.

Pourtant, dans la Refund Policy (dont le lien m’a été envoyé par Patreon eux-mêmes), il est indiqué :

"What scenarios qualify for a refund?
- Creator violates Patreon's policies on harassment and abuse of fans
- Fan blocked before receiving rewards"

Dans mon cas :

– Le créateur a envoyé un message insultant, ce qui constitue une violation claire des Community Guidelines interdisant le harassment et le bullying.

– J’ai été bloqué avant la fin de mon abonnement annuel, donc avant d’avoir reçu l’ensemble des récompenses prévues.

Par ailleurs, à plusieurs reprises, Patreon m’a conseillé de contacter ce créateur via ses autres réseaux sociaux pour demander un remboursement.

Je trouve cette demande incompréhensible et inappropriée.

Le litige est né sur Patreon.
Il concerne un abonnement Patreon.
Il devrait être traité sur Patreon.

Je ne vais pas aller solliciter, sur un autre réseau social, une personne qui m’a insulté, pour réclamer le remboursement d’un contrat conclu via Patreon.

Dans leurs propres Terms of Use, section “Patreon’s role”, il est écrit :

"We may look at some pages and posts on Patreon and review reported pages to identify potential violations of these terms and our policies"

Dans les Community Guidelines, section Harassment :

"Behavior, language, or creative works that bully individuals are prohibited on Patreon."

Malgré cela, Patreon a décidé de maintenir sa position et de refuser tout remboursement.

Je maintiens donc ma position :

Je demande le remboursement intégral de mon abonnement interrompu unilatéralement, ainsi qu’une prise en compte sérieuse du comportement de ce créateur et que des sanctions soient appliquées, car on ne peut pas insulter les personnes comme cela.

Je laisse chacun juger de la cohérence entre les politiques affichées et leur application concrète.

Je recommande donc à chacun de faire preuve de prudence lors de la création d’un compte Patreon et lorsqu’il laisse des messages à des créateurs, en particulier sur la page CPT75.

This is a scam site. Good luck resolving any technical or charge related issues. I hope someone creates a legít sight with actual customer service for content providers.

Me robaron 638.88€ como usuario con la colaboración de una pretendida "creadora de contenido" llamada Bisscute.
Al día siguiente del cargo en mi tarjeta cancelaron mi cuenta.
El servicio de "Ayuda" es propio de unos estafadores. Piden información que ya tienen una y otra vez para terminar con que sus "rígidas normas" les impiden realizar un abono y tampoco dar acceso al servicio contratado.

THIS IS A TRAP YOU NEED TO KEEP AWAY FROM

Terrible and unhelpful people. Avoid at all cost.
This entity is earning living out of thin air by pretending they are presenting customers with some service. They are totally unnecessary if one wants to support activists or broadcasters on the web and they exist for only one reason : to skim money and earn living. They charge VAT if you support a broadcaster or a creator and at least 5-12% of your donation is added and is ripped off by patreon. Why? . Value Added Tax is paid when you buy goods in the UK however, you are not buying from these people. You are donating to support broadcasters and journalists however these patreon running people gave themselves the right to impose and confiscate some % from the donors in a totally unannounced way and without donors consent. I was not asked if I agree to donate to patreon before I clicked the button. They are behaving like parasites that dwell in the large bowels and feed on host nutrition without host permission or consent. If they were honest they should ask the donors if they are happy to give them some charity.

ADVICE TO ALL CREATORS AND BROADCASTERS :
PLEASE do not advise your supporters to use patreon as a way of donation. You can use your company bank account direct for this purpose. Remove their name from your list of payment.
Patreon customer support is made so difficult and complex to navigate and it is very complex to remove your account as it is intentionally hidden in a pile of rubbish. You need to sieve through all the useless documents which is really exhausting. They refused to refund my payment when I decided to cancel it soon after paying the donation for Sonar 21 when I realised what is going on. In stead they asked me to ask the Sonar21 to refund me who did not receive the funds as it was a gift. I have a proof from the bank that PATREON received the funds. It is a trap you need to avoid.
After complaining to them and asking them for a refund and cancellation ,I received a lengthy email full of B.S from a person calling himself LEON. No last name and no phone number. These are the whole marks of someone who wants to hide and avoid facing litigation. The reply was attempt to avoid a refund.

I contacted Patreon Support regarding a refund for an item that was not delivered. Under their own Refund Policy (“item not received” / “product mismatch”), my case should have qualified.

Agent Sam handled my ticket: the response was rude, dismissive, and unhelpful. My refund was denied without any clear, clause-specific explanation, and I was told the decision was final with no further communication.

As an EU customer, I find this very concerning and not in line with expected consumer protections. Due to this experience, I have cancelled all my subscriptions and will be using alternative platforms instead.

Imagine buying a service from a user in Patreon, their service (which is a software) doesn't work as intended, you report that to the creator directly, to their public developement page and to them in their discord (as stated in their page, which will give better timers for answer).

The person doesn't reply to you, you open a refund request with patreon, telling you that this situation can't be handle because is an external issue. A patreon creator tells you to use their software that you get in the patreon tier that uses an external website? And tells you to use external methods to talk to you? Funny right?

So after being ignored by the creator and patreon not helping because they support fraud, I opened a bank fraud statament, you should do the same and not use this forsaken website tbh.

Can't recommend to use patreon.com user metaidea's software.

It was initially good, but I cancelled my account. Impossible to get these people to stop taking my money. Be VERY careful here and if you signup and cancel be willing to go through the process of canceling your credit card afterwards. I cancelled my membership around one year ago. And since then Ive been trying to get them to stop taking money. So even though I give them my full name and they are able to cancel my account to block me from seeing more videos they are apparently NOT able to cancel my payments and keep taking and taking and taking and taking my money from my card via applepay - of course its only 6.50€ per month, but what do I have to do to get them to stop? Cancel my debit card

Some time ago a Patreon creator used my legal name they got through the billing info to find my facebook and doxxed me throughout a community over being involved in similar "competitive" communities in the same type of hobby and having left their own. I am still suffering to this day the consequences of their use of my information and yet their community page still remains up with 0 consequences as Patreon did nothing about my complaints. If you want somewhere that will not support those who abuse privacy, Patreon is not the platform for you.

I subscribed to a Patreon creator whose services were run via an external Discord server. After being mistreated by one of the moderators (including hostility, tone-policing, and eventual banning after I mentioned I’d contact Patreon), I lost access to the service I paid for.

I provided Patreon with clear, well-documented evidence — including screenshots, proof of payment, and a full timeline of events. Despite this, they offered no meaningful resolution and expected me to message the creator directly, even though I had already been muted and banned from their server.

Patreon seems unwilling to intervene when creators or their teams behave unprofessionally, even when it involves denial of paid services and retaliation. I’ve now had to escalate this to a chargeback and will no longer trust the platform with my money.

Would not recommend unless you’re absolutely sure the creator is trustworthy — because Patreon will not protect you.

I have been using Patreon for three years, and I can confidently say that their customer support is non-existent. Over this long period, I have reached out multiple times for various issues, and not once have I received actual help. They simply do not care about their creators or users.
It is frustrating to invest time and money into a platform that ignores you when things go wrong. If you are looking for a service that values its community and provides basic assistance, look elsewhere. Patreon is great at taking their cut, but terrible at providing any value in return. Extremely disappointed.

I wish you had a - star. Like rocket blowing up.,
It’s such garbage. You cant look people up and one patron is giving out her personal number to people she should not

Zero zero zero

They charged my subscription twice and the customer support said that I would have to chase the content creater to have my money back. The content create doesn’t respond at all! What a shite app. They get your money with no authorization. Andrea was the customer support.

Ignore any positive reviews you may read. And YES don't bother with even trying to set up a creator account. For context, I started my creator account around the beginning of December and have managed to accumulate over 2k USD equivalent in less than a month. I am aware that this is unusual for the platform but it has been over 2 weeks since they've blocked me from paying out any funds (I have withdrawn 0 as of date) and their team have FAILED to contact me in regards to this. I have sent them various emails in regards to all problems I have with this, as well as other interface issues they have restricted me from using. From my experience so far I have not only been annoyed at patreon for the lack of concern they have displayed concerning my usage of their platform, but also disappointed to the extent that I will be moving onto another site which doesn't use AI for literally everything. To cope with 2 account deactivations - I had made 3 more... not at the same time but a new one for each time they suspended or deactivated my account without warning after i had gained more subscribers. Not only does it appear as though they are refusing withdrawal of funds; I believe the only way they even make the annual amount which can be found on their public income page is because they are scamming us. From the other reviews I have read, I am glad I am not alone. I will make plans for future suing of this company. I am heavily dissatisfied with the lack of creator engagement and I believe that even at the single time I had a response for the simplest concern I put out - I was met with a response that neither answered my concern, nor was in full relation which makes me believe that the 'team' they use is just another collection of AI's. I am genuinely convinced they don't do crap until they are sued by people - like the previous incidence with the VVP thing I believe it was called with the videos. I am sure to be taking action against them - and if you have read up to this point and are a fellow suffering creator - I suggest you also consider suing them..

WORST EXPERIENCE EVER. Platforms keeps charging my while I have cancelled my membership this is absurd.

Absolute garbage platform. They deleted my page without warning and kept the money the owed me. Criminal organisation without any accountability. Avoid at all cost.

Over one month no reply from support after they closed my account and held my money.
Do not sell with this site.They seem to use AI to close accounts for "suspicious activity" and no human will reply or sort your issue.They just give you tickets when you try to contact them.

I've sen very few things worse than this. The instructors inside are a real pain.

Be careful, customer service is non existent, they just denied any help and told me to contact the creator, knowing the creator ha messages disable.
Really sad, had 5 creators to follow, now have to cancel my account.
Great idea, terrible execution, bye

Ich warte seit 6 Monaten auf meinen Merch. Und bekam bis heute nichts nur immer und immer die selbe 0815 Antwort von den, sry nutzlosen Kundenservice.
Laut dem ist es hinterlegt das ich Anspruch darauf habe aber dennoch wurde mir bis heute nichts zugeschickt.

Die letzten zwei Antworten die ich bekam waren, unable und ich glaub da reden die von sich selbst was wohl der Wahrheit entspricht.

Schade um die Leute die ich seit 2023 auf Patreon unterstützte, aber Patreon verkrault so seine Kunden, darum sind schon einige von Patreon zu Subscribestar gewechselt und nur wegen den Leuten von Patreon, wunder mich also nicht das die so eine miese Bewertung haben.

I signed up for a classes that was posted in an Art group on Facebook I have been following for years. I paid and I got an email that I could access the classes. I had no access. I sent 3 tickets with photos of payment and showing no access. Nothing was solved and they erased my account. I contacted the instructor on Facebook. She send me messages through Pateron but the message button does not work and therefore I can't reply back. Basically, left out in the cold. I asked for a refund on my last ticket and no reply back. I believe they scam people out of money and impossible to contact.