Pass The Property Omdömen 

Great experience with this host and Airbnb. The place is nice and really clean. Due to losing our Airbnb last minute, this host helped us out a lot. If your looking for a good Airbnb host, this is one of them!!!

Great stay with Pass The Property for a flat in central Bath, great location to everything around. Would recommend booking with them!

Unsafe and Horrible Stay – My Holiday Was Completely Ruined

This was supposed to be a happy holiday for my mom ,me, my husband, my autistic daughter — her first proper break in a long time. Instead, it turned into a nightmare that broke her heart and left us feeling unsafe, stressed, and humiliated.

From the first day, the house was filthy. The carpets were so dirty that our feet turned black from just walking on them. The bedding was stained, the fan and oven were disgusting, and the bins outside were overflowing with trash, smelling horrible, with rubbish blowing in from other gardens. The “garden” wasn’t even usable.

The back garden door didn’t lock, which made me feel unsafe the entire time. The bath and shower drains were blocked, and water barely drained. The whole house was freezing cold and damaged — noisy stairs, broken flooring, and a constant sense that we were staying somewhere neglected and unsafe.

One morning, the electricity went off completely. They paid for the top-up, but I had to figure out on my own how to turn it back on, following confusing instructions. This meant I couldn’t fully charge my phone. Later, when I went out with my daughter to the park, my phone died. At the same time, the landlord was calling me nonstop, demanding I come back immediately to give the keys for a viewing. I had already said I didn’t want anyone entering the house during my holiday while our belongings were there. They didn’t respect that. They kept calling and asking for my location. When my phone died, they started calling my mum and my husband instead.

I have a cardio condition, and that day, rushing to get back to the house, lost outside with no battery and no way to use Google Maps, I started having chest pain. My little girl got scared and worried for me — and that moment is something I’ll never forget. What was supposed to be a joyful holiday turned into panic, stress, and fear.

We left early because we didn’t feel safe staying there. My daughter cried because she didn’t understand why her holiday was cut short. It broke her heart and mine too.

To make it even worse, I still haven’t received my full refund. I don’t understand how I had to pay even the amount they kept after everything we went through. This experience is something I can hardly put into words — it was exhausting, humiliating, and completely unacceptable.

No one should have to go through this. The property is unsafe, dirty, and nothing like what is shown in the listing. I would never recommend this property or this company to anyone.

We had a great stay thanks. Check in process was smooth and accomodating for late check out

The property management team were really lovely, and responsive if we needed anything. The property itself was beautiful, and clean. An amazing stay.

Easy booking experience and brilliant stay. Accommodation top notch

Stayed with these guys for a stag do. Lovely spacious property which was super accommodating for our group and had a great time staying here! Would stay again

Great accommodation in central Newcastle. Would stay again and great for larger group.

Very helpful and quick communication

Great service and communication. Accommodation was perfect for our needs.

Excellent services very good

Great communication overall and very helpful with any queries we had regarding our booking and the house. Lovely house to stay in will be recommending to friends !

Easy communication

Staying for a weekend in Bristol, hosts are super helpful!

The staff were all friendly and very helpful, the rooms look amazing, great place to stay.

Best location near the london underground walking distance ...
House is very well maintain.
Should be some extra Towel.
Customer service response for late check out request must be improve ..

Pass the Property are very responsive to requests for early check-in.

Lovely stay. Beautiful apartment especially the kitchen. Made for a nice location for some "getting ready photos" before going to the wedding we were here for. Secure parking and easy access to local sainsburys.

Nice house
Enjoyed the the large family kitchen
Two showers were blocked but the company got a plumber out within 24 hours so can’t complain